Delivery & Collections

DELIVERY TIMES AND COSTS

DELIVERY OF FURNITURE PURCHASED IN-STORE AT THE G&G INDIAN BAZAAR IN PORTOBELLO
In recognition of our roots, we are transforming our Notting Hill store into an enchanting emporium of Indian treasures, filled to the rafters with vintage furniture, textiles and homewares from all over India.  Whilst in-store, if you would like any of the larger pieces of vintage furniture delivered to your home, then please speak to our store staff who will arrange this with our furniture courier.  £30 for small single furniture and £60 for larger furniture.  Delivery will take approximately 2-3 weeks.

Mainland UK

Standard (Tracked) Extra Large Parcel
(Tracked)
Single Small Furniture Large Furniture Sofas
2-3 working days 2-3 working days Up to 2 weeks Up to 2 weeks*

Up to 2 weeks* 

£5.95 £15 £30**
+£20 for assembly
(optional)
£60
+£20 for assembly
(optional)
£80
Standard (Tracked) Extra Large Parcel
(Tracked)
Single Small Furniture
2-3 working days 2-3 working days Up to 2 weeks
£5.95 £15 £30**
+£20 for assembly
(optional)
Large Furniture
Sofas  

Up to 2 weeks*

£60
+£20 for assembly
(optional)

Up to 2 weeks* 

£80

 

**Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95 and these will be shipped individually; standard items being delivered first in 2-3 working days.

UK Highlands, Islands, Northern Ireland

Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly

Standard (Tracked) Extra Large Parcel
(Tracked)
All Furniture
3-5 working days 3-5 working days Up to 2 weeks*
£15 £25 Contact Customer Services for delivery and assembly costs

Republic of Ireland

Standard (Tracked) Extra Large Parcel
(Tracked)
All Furniture
3-5 working days Approx. one month Approx. one month*
£15 Contact Customer Services for
delivery costs
Contact Customer Services for delivery and assembly costs

*Delivery times may vary for made-to-order armchairs and sofas – approximate delivery times are given on each item’s product page. Sadly, we cannot deliver beds outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details on this here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice.


DELIVERY OPTIONS EXPLAINED

Standard & Extra Large Parcel 

Standard: this covers all small items such as gifts, home accessories, and soft furnishings.

Extra Large Parcel: this includes larger home accessories, like lighting, small tables, stools and so on.

Both options are delivered by either DPD or Parcelforce (depending on the size and location).

Once your order has been dispatched, you’ll receive a confirmation email and text with a delivery date and tracking reference. At this point, you’ll also have the option to amend the delivery date and drop-off location. You’ll receive a text message on the day of your delivery detailing a one-hour delivery time slot.

 

DPD delivery benefits

  • Text and email notifications with online tracking reference so you can follow your parcel’s location.
  • Option to update your delivery location and date.
  • On the delivery day, you’ll have access to a map via your tracking reference that shows where the DPD delivery transport is.
  • Able to deliver to even the most remote places in the UK.

Parcelforce delivery benefits

  • Text and email notifications with online tracking reference so you can follow your parcel’s location.
  • Pick-up available from a local Post Office or Parcelforce depot near you.
  • Able to deliver to even the most remote places in the UK.

All Furniture 

Single Small Furniture: this is applicable to one small furniture item such as a shelf, bedside table, rug or mirror.

Large Furniture: this refers to large and multiple furniture items like beds, wardrobes, chests of drawers, and sofas.

Once your order has been dispatched, you’ll receive an email confirming the delivery date and a four-hour delivery time slot. On the delivery day, our team will confirm the delivery time via a phone call at approximately one hour prior to arriving at your property.

If required, our two-person team will be happy to carry your furniture to your room of choice for you, after undertaking a walk-through safety assessment. Otherwise, we will leave your item in a nominated safe place outside your home.

If you wish, we can remove unwanted packaging. However, please note that the original packaging must be kept for items that will be returned. Furniture must be checked thoroughly before the delivery is signed for.

Please note that furniture which weighs over 95kg can only be delivered to a ground floor room. Our delivery partners will use a two-person team and if possible, will use a skate wheel to safely move the item(s) into your property. If you believe there will be any access issues, then please speak to our Customer Services team prior to ordering.

Optional Furniture Assembly 

Our specialist courier service will assemble selected furniture for you upon arrival. Furniture that requires assembly may be subject to an additional £20 charge per item. Please contact our Customer Service team who will arrange this for you.

We recommend measuring all spaces your items will pass through in your home prior to ordering. We apologise for any inconvenience, but we cannot accept responsibility for items that won’t fit into residences.

RECEIVING YOUR ORDER 

If everything you’ve purchased is in stock, we will aim to process the order within 24 hours and you will be contacted by one of our parcel couriers regarding a delivery date and tracking link soon after. If you have purchased any furniture items, these will take a little longer to be processed and collected by our furniture courier from our warehouse.  You will then be contacted by our furniture courier around 3 – 7 days after you have ordered, with them aiming to delivery to you within the second week. Please do get in touch with our Customer Service team who will be happy to help.

If you have purchased a furniture item, you will be required to sign a confirmation that states the goods have been delivered in a satisfactory condition. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as soon as possible. If you cannot be there to sign the confirmation, you have 72 hours to notify our Customer Service team of any faults.

If you believe items are missing from your order, please contact our Customer Service team before attempting to assemble or return the item.

For details on our returns policy, please click here.

Click & Collect

Choose Your Collection Point:

Trowbridge Outlet

For any sized order, collect from our Trowbridge Outlet. Please wait 72 hours after ordering before collection. Confirm your order’s availability by contacting the Outlet Store at 01249 474 465.

Collect your order at: Graham and Green, Outlet Unit 9a, Avon Way Canal Road Industrial Estate Trowbridge, BA14 8BL View in Google Maps

Collection hours are Monday to Friday from 8:00 AM to 3:30 PM, and Saturday from 9:30 AM to 4:00 PM. Please bring your order reference and proof of ID when collecting. Orders not collected within 14 days will be returned and refunded.

Bayswater Store

At our Bayswater Store, we offer Click & Collect for standard parcel orders only. After placing your order, allow at least 3 working days before collection. We advise calling our Customer Service at 01225 418 200 to ensure your order is ready. 

Visit us at: Graham and Green, 36 Porchester Road, London, W2 6ES View in Google Maps

Our Bayswater store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:30 PM.
If you require a courier to collect your order, please contact our Customer Service team. They can provide dimensions and help you make suitable arrangements with your chosen courier.