Careers
We’re a family business, headed by Jamie and Lou Graham, and that means we do things differently. We strive to keep things friendly and passionate in a professional world. To use friendship rules over normal corporate ones. We use the phrase ‘a band of amateurs’ to describe ourselves sometimes - though many of our team are far from that! But it’s all about keeping that ‘always learning’ ethos and approach.
Our company is a community and only as good as the people who form it. That’s why we are always on the hunt for great people to bring their energy, ideas and determination to our special culture.
Our HQ in Bath is relaxed, informal and dog friendly. There’s a log burner for cosy winter mornings and at Christmas we’ll have the carols blaring. We’re lovers of great company, adventures, delicious food and dog walks.
WHO YOU ARE
Beyond the right skills and experience, we look for people with good values who will become an asset to our community. If that’s you, then you’re hardworking with a good sense of humour. You always give your all, but also don’t take yourself too seriously. You’re bright, positive, creative, curious, passionate and enthusiastic. A people-person and a team-player, who is autonomous enough to take the initiative and work independently too. You’ll be able to adapt to the quickly changing circumstances of a fast-moving retail environment. You’ll have a good head and a good heart.
You’re likely to love travel, nature, dogs (or cats!), good food and, of course, beautiful homeware.
All our current career opportunities are listed below.
CURRENT OPPORTUNITIES
London
Assistant Store Manager | Notting Hill Store
Job Title: Assistant Store Manager
Reports to: Store Manager
Sector: Luxury Retail
Location: Notting Hill, London W11
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
What can you expect in return for working with us?
Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.
What we are looking for
- Are you an experienced Assistant Manager with an inspirational leadership style, ready to assist in coaching a growing team and passionate about getting results?
- Do you have an eye for design and want to go to the next level in your retail career?
Job Purpose
The prime purpose of this role is to support the Store Manager with the day-to-day running of our Notting Hill store, ensuring our loyal and long-standing local customers receive the highest levels of customer service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
Key Responsibilities
- Supporting the Store Manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
- Proactively developing opportunities within the local area to maximise sales and increase profits.
- A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
- You will report to the Store Manager and assist them with rolling out sales and operations strategies.
Additional Responsibilities
- Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
- Managing sales quotes and follow-up procedures.
- Updating the CRM & Till system with relevant client information and activities.
- Ensuring the visual merchandising standards and window displays follow the company’s guidelines.
- Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
- A holistic approach to motivating and leading others.
- Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
- Used to working towards KPIs, goals and targets and achieving them.
- Advanced communication skills, both written and verbal.
- Minimum 2 years’ high-end customer service and luxury retail experience.
This is a summary of the core role - the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
Benefits
- One guaranteed weekend day off per week
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa villa – reduced rates
- Company Socials
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Seasonal Sales Advisor | London Stores
Job Title: Seasonal Sales Advisor - October to January
Reports to: Store Manager
Sector: Luxury Retail
Location: Working across our 3 London Stores; Notting Hill, Paddington & Primrose Hill
Company Background
Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK.
What can you expect in return for working with us?
As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a part-time role over the festive period, that feels like being part of a family, this exciting opportunity is for you.
Job Purpose
The prime purpose of this role is to support our London stores’ retail teams in providing the highest level of Customer Service to our customers over the exciting Christmas period.
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards.
- Promoting and sell the company's extensive range of furniture and home furnishings.
- To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
- To deal promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department.
- The Sales Advisor should be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
- To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
- Supporting the Manager / Assistant Manager in the day-to-day running of the Store.
- Ensuring all stock is correctly labelled and priced.
Skills/Knowledge/Experience
- A strong retail sales background - preferably with experience of luxury furniture sales
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Proven successful sales experience
- Familiarity with local market desirable
- A good knowledge/appreciation of design, trends and interior styles
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.
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Bath
Ecommerce Manager| Bath Head Office
Job Title: Ecommerce Manager
Reports to: Managing Director - Close liaison with Head of IT and all Department Heads
Sector: Luxury Retail
Location: Monday & Friday WFH / Tues-Thurs Bath HO
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Job Purpose
We’re on the lookout for a strategic and hands-on Ecommerce Manager to lead the evolution of our digital channels. This is a high-impact role where you’ll drive online growth, elevate customer experience, and shape the technical ecosystem behind our B2C and B2B platforms.
Blending commercial instinct with technical expertise and creative flair, you’ll help bring our eclectic luxury brand to life online — crafting seamless journeys, smart integrations and compelling content that converts.
Key Responsibilities
Technical Support, Site Health and Daily Operations
- Lead the ecommerce development roadmap, partnering with our agency to deliver impactful improvements
- Manage release deployments and ensure smooth, uninterrupted site performance
- Maintain a deep understanding of our ecommerce architecture and integrations, continuously optimising for business needs
- Act as the first-line support for technical issues, resolving them swiftly and accurately
- Own relationships with service providers, platforms, and third-party tools
- Collaborate with IT to conduct compliance checks and apply regular security updates
- Monitor and report on site performance, KPIs and the impact of new features or experiments
Marketing & Analytics
- Oversee analytics integrations and tagging solutions to ensure accurate, actionable data
- Build and manage reports tailored to business needs, enabling smarter decision-making
- Ensure seamless integration of user identity with marketing platforms, maintaining privacy compliance
- Implement SEO strategies and run conversion optimisation tests to boost performance
- Support campaign launches, promotions, and seasonal updates in collaboration with the marketing team
Content and UX Design
- Create wireframes and collaborate with Design to refine and implement engaging layouts
- Ensure visual assets enhance user experience and reflect brand identit
- Optimise product presentation and site content to drive engagement and sales
- Support merchandising updates, especially around seasonal launches and promotional activity
- Action content changes quickly and accurately
Solutions & Budgets
- Translate business challenges into clear, scalable technical solutions
- Negotiate contracts with third-party providers, ensuring value and budget alignment
- Communicate cost changes to Finance and approve relevant invoices
This is a summary of the role, and the Ecommerce Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification
- A confident communicator who can simplify complex technical concepts
- Detail-oriented, process-driven, and calm under pressure
- Skilled in solving technical challenges and managing integrations
- Analytical thinker with a knack for turning data into actionable insights
- Organised multitasker who thrives in a fast-paced environment
- Collaborative team player with a creative eye for UX and brand storytelling
- Proactive, solutions-focused, and passionate about interiors and luxury retail
- Quick to learn and navigate complex systems
Experience
- 4+ years in ecommerce management, ideally within luxury retail
- Strong experience with CMS platforms (Adobe Commerce/Magento2 preferred)
- Proven track record in driving digital sales and optimising online performance
- Familiarity with ERP systems (MS Navision/Business Central preferred)
- Skilled in HTML, CSS, JavaScript, and User Acceptance testing with developers
- Experience with PIM and site search tools (e.g. Akeneo, Algolia)
- Proficient in CRM, ESP, CDP integrations, and tag management platforms
- Exposure to digital advertising platforms (Google Ads, Meta) is a plus
Benefits
- Discretionary bonus scheme
- Generous holiday allowance and birthday day off
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa villa – reduced rates
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Designer| Bath Head Office
Job Title: Designer
Reports to: Lead Designer
Sector: Luxury Retail
Location: Monday & Friday WFH / Tues-Thurs Bath HO
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Job Purpose
The successful candidate will be passionate about both print and digital, combine exceptional levels of creativity with proven technical ability, and be able to reflect our brand style.
Key Responsibilities
- Support the Lead Designer in working with the Marketing Director and Creative Director on developing the company brand story, look and feel, visually communicating this to our audience, following the marketing plan
- Produce Seasonal Campaigns for all platforms as directed by the Design Lead (Social, Email, Print and Advertising)
- Work closely with the Design Lead in creating new marketing concepts and visual ideas
- Liaise with all departments to produce high quality responses to creative briefs as required
- Assist with graphics for in-house product, textile design and packaging designs
- Design weekly emails
- Create social assets as briefed by Digital Marketing Manager / Social Media Marketing Manager
Person Specification
- Good knowledge of, and interest in, retail brands and how they promote themselves
- A keen interest in vintage graphics
- Excellent organisational and communication skills
- Exceptional attention to detail
- Ability to manage a variety of workloads and responsibilities
- Relaxed and adaptable outlook: G&G is not a regimented environment
- Good humoured in the face of occasional and inevitable chaos!
- A team player
Experience
- 3+ years’ commercial design experience
- Adobe Suite: Mainly Photoshop, InDesign and Illustrator
- Digital design: Marketing emails / social / front end website design
- Basic animation skills a bonus (Photoshop, AfterEffects etc.)
- Print design: Marketing collateral, POS, packaging and other customer facing print design
- Retouching skills in Photoshop an advantage
- Retail marketing experience
- Comfortable sketching out ideas, concepts and thought-processes
- Visualising skills to show mock-ups of designs
- Illustration skills a bonus
- Textile and/or Surface Pattern design experience a bonus
Benefits
- Generous holiday allowance and birthday day off
- Private Medical Scheme
- Company Pension Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Flexi-working
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Bath Assistant Store Manager | Bath G&G Store
Job Title: Bath Assistant Store Manager
Reports to: Store Manager
Sector: Luxury Retail
Hours: Tuesday to Saturday 09:15 to 17:45
Company Background
Graham & Green is a proudly independent, family-run homeware emporium. Our store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
What can you expect in return for working with us?
Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.
Job Purpose
The prime purpose of this role is to support the Store Manager with the day-to-day running of our Bath store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
What we are looking for
- Are you an experienced Assistant Manager with an inspirational leadership style, ready to coach a team and passionate about getting results?
- Do you have an eye for design and want to go to the next level in your retail career?
Key Responsibilities
- Supporting the Store manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
- Proactively developing opportunities within the local area to maximise sales and increase profits.
- A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
- You will report to the Store Manager and assist them with rolling out sales and operations strategies.
Additional Responsibilities
- Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
- Managing showroom sales quotes and follow-up procedures.
- Updating the CRM & Till system with relevant client information and activities.
- Ensuring the visual merchandising standards and window displays follow the Manager’s guidelines.
- Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
- A holistic approach to motivating and leading others.
- Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
- Used to working towards KPIs, goals and targets and achieving them.
- Advanced communication skills, both written and verbal.
- Minimum 2 years’ high-end customer service and luxury retail experience.
This is a summary of the core role - the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
Benefits
- One guaranteed weekend day off per week
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa villa – reduced rates
- Company Socials
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Part-time Sales Advisor | Bath G&G Store
Job Title: Part-time Sales Advisor
Reports to: Store Manager
Sector: Luxury Retail
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.
Job Purpose
The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that standards in housekeeping, cleanliness and visual merchandising are upheld within the shop and the highest levels of Customer Service are provided to our customers on busy Saturdays.
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards.
- Promoting and selling the company's extensive range of furniture and home furnishings.
- Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
- Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
- Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
- Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
- Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
- Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
- Ensuring all stock is correctly labelled and priced.
Skills/Knowledge/Experience
- A strong retail sales background - preferably with experience of high-end/luxury furniture sales.
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Proven successful sales experience
- Familiarity with local market desirable
- A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
- Having in-depth knowledge and experience of MS Navision processes – desirable.
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role, and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa villa – reduced rates
- Company Socials
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Seasonal Customer Services Advisor | Bath Head Office
Job Title: Seasonal Customer Services Advisor
Reports to: Customer Services Manager
Sector: Luxury Retail
Location: Monday & Friday WFH / Tues – Thur Bath Head Office
Contract: Fixed Term Contract 1 September 2025 to 30 January 2026. Monday to Friday 0900 to 1800 with a 60-minute unpaid break
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Job Purpose
It will be your job to provide and maintain an excellent customer service experience whilst taking G&G customers through any amendments or queries that they may have relating to their orders and ensuring all new orders are processed in line with the company’s defined standards.
Key Responsibilities
- Answer all incoming customer service calls and emails as a priority
- To ensure that all customer queries are resolved as quickly & efficiently and to minimise the number of issues being escalated to Manager
- Creating and processing new and existing orders from customers over the telephone and via email
- Help other customer service advisors with critical customer issues
- Process all the swatches / catalogue requests along with the rest of the CS team
- Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards
- Any other ad-hoc tasks as requested by the management from time to time
This is a summary of the role, and the Customer Services Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification
- Independent, organised, meticulous, and process orientated
- Excellent verbal and written communication skills
- Strong Customer Service Focus
- Excellent Telephone Manner
- High attention to detail
- Ability to learn new processes quickly
- Strong knowledge of Microsoft Office (Excel and Word)
- Expert user in call centre technologies and MI tools – (knowledge and experience of MS Navision ideal but not essential)
- Excellent written and oral English language skills
- Approachable, empathetic and considerate
- Previous experience working within the Retail Industry preferable
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa villa – reduced rates
- Company Socials
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Trowbridge
Part-time Sales Advisor | Trowbridge Outlet Store
Job Title: Part-time Sales Advisor
Reports to: Store Manager
Sector: Luxury Retail
Location: Outlet Store, Trowbridge
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.
Job Purpose
Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards
- Promoting and selling G&G’s extensive range of furniture / home furnishings
- Assisting with the visual merchandising of the store
- Assisting with moving product around store
- Uploading product to Instagram account and managing eBay store
- Dealing with customer orders over the phone
- Operating MS Navision system and till
- Ensuring that customers are extended the highest level of customer service
- Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level
- Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern
- Having excellent knowledge of product, delivery lead times, pricing, and history behind product
- Supporting the Manager in the day-to-day running of the Store
- Ensuring sales presence in the Store at all times
- Ensuring all stock is correctly labelled and priced
- Liaising with warehouse regarding seconds / discontinued stock
Skills/Knowledge/Experience
- A strong retail sales background - preferably luxury furniture experience
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Moving and handling experience
- Proven successful sales experience
- Familiarity with local market
- A good knowledge/appreciation of design, trends and styles
- Knowledge and experience of MS Navision processes
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.
IT Systems Support | Trowbridge Warehouse, Bath Head Office and Remote
Job Title: IT Systems Support
Reports to: Head of IT
Sector: Luxury Retail
Location: Trowbridge Warehouse 2 days per week, Bath HO 1 days per week, Working Remotely 2 days per weeks. Flexibility required to meet the needs of the business.
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Job Purpose
The successful candidate will be second in command to our Head of IT, providing technical and software support to the business whilst enabling larger IT projects to progress at pace.
Key Responsibilities
- Excellent knowledge of computer hardware and common software packages, e.g. Office
- Provide and maintain responsive IT support for server, desktop, laptop, print and telephony
- Setting up new devices
- 1st / 2nd line support calls, resolving to completion
- Resolving server, PC, email, connectivity, remote access, MS Office issues
- Troubleshooting and replacing hardware on servers, desktops, laptops & Macs
- Hardware and software maintenance
- User management in Active Directory & Entra Id
- ERP support experience - resolving errors and queries
- (Dynamics NAV / BC Preferable, or others E.g. Epicor)
- Setting up VPN Dial-in accounts and troubleshooting
- Managing small projects from inception to completion
- Monitoring / fault finding, patching servers & PC’s
- Managing support tickets to completion
- Keeping asset register up to date
- System report running
- Additional tasks when required
- Required to attend any G&G site when required
Person Specification
- Ability to manage a variety of tasks and responsibilities in a fast-moving retail environment
- Initiative to work autonomously with responsibility for productivity
- Flexible, diligent thinker with excellent analytical skills
- Own car and driving licence
- Relaxed and adaptable outlook: G&G is not a regimented, corporate environment
Experience
- Minimum of 2 years in an IT support role
- Experience of:
- Microsoft 365 Admin
- Active Directory Admin
- Entra Id
- Microsoft Intune
- Windows Autopilot
- SharePoint
- Power Platform
- MS Office 2019, 365
- Basic Networking knowledge
- Apple MacBook experience
- ERP systems experience, preferably Dynamics Nav / BC experience but will consider other ERP systems experience
- Retail support an advantage
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.
Senior Warehouse Operative | Trowbridge Warehouse
Job Title: Senior Warehouse Operative
Reports to: Warehouse Manager
Sector: Luxury Retail
Location: Trowbridge Warehouse
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Job Purpose
To lead and support daily warehouse operations by overseeing the efficient receipt, storage and dispatch of goods while ensuring safety, accuracy and productivity. The SWO plays a very important role leading the team, optimising workflows, maintaining inventory integrity and contributing to the continuous improvement of warehouse operations.
Key Responsibilities
- Keep our stock levels accurate and make sure everything is in its correct home
- Oversee the receipt, storage, and dispatch of goods in a timely and efficient manner
- Keep the warehouse tidy and safe at all times
- QC our stock so we know our customers are getting the very best
- Ensure all warehouse processes and procedures are followed correctly
- Support the Goods In/Goods Out Managers with reporting, audits, and process improvements
- Proactively address / resolve operational challenges to maintain workflow efficiency
- Support team members in staying on track with the goals set by the manager
- Delegate tasks effectively, balancing workloads to ensure all operatives are engaged and productive
- Lead by example, fostering a positive culture and encouraging open communication
This is a summary of the role, and the Senior Warehouse Operative is expected to undertakeadditional ad-hoc duties as and when necessary to fulfil the needs of the business.
Skills and Experience
- Able to drive Flexi-Forklift
- Ability to work well under pressure and meet deadlines
- Health & Safety knowledge
- A passion for supporting others to succeed
- High level PC competency, Microsoft product knowledge and NAV an advantage
- Approachability
- Can-do attitude
- Attention to detail and commitment to quality
- Able to self-start and work alone as well as drive a team when needed
- Good verbal communication skills
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.
CREATE YOUR DREAM JOB
Didn’t see any available roles that fit with your skills and experience but still want to join our team?
Let us know why we need you by creating your own Dream Job. Maybe there’s a role we didn’t even know we should have, or maybe you’re just one of those brilliant people we shouldn’t let get away.
If so, please send an email to careers@grahamandgreen.co.uk with your CV and a covering letter telling us what you could bring to G&G and why we absolutely have to hire you. We can’t promise to get back to everyone, but we will keep you on file in case the right role comes up in the future.
