Careers
We’re a family business, headed by Jamie and Lou Graham, and that means we do things differently. We strive to keep things friendly and passionate in a professional world. To use friendship rules over normal corporate ones. We use the phrase ‘a band of amateurs’ to describe ourselves sometimes - though many of our team are far from that! But it’s all about keeping that ‘always learning’ ethos and approach.
Our company is a community and only as good as the people who form it. That’s why we are always on the hunt for great people to bring their energy, ideas and determination to our special culture.
Our HQ in Bath is relaxed, informal and dog friendly. There’s a log burner for cosy winter mornings and at Christmas we’ll have the carols blaring. We’re lovers of great company, adventures, delicious food and dog walks.
WHO YOU ARE
Beyond the right skills and experience, we look for people with good values who will become an asset to our community. If that’s you, then you’re hardworking with a good sense of humour. You always give your all, but also don’t take yourself too seriously. You’re bright, positive, creative, curious, passionate and enthusiastic. A people-person and a team-player, who is autonomous enough to take the initiative and work independently too. You’ll be able to adapt to the quickly changing circumstances of a fast-moving retail environment. You’ll have a good head and a good heart.
You’re likely to love travel, nature, dogs (or cats!), good food and, of course, beautiful homeware.
All our current career opportunities are listed below.
CURRENT OPPORTUNITIES
London | Primrose Hill | Assistant Store Manager
Job Title: Assistant Store Manager, Primrose Hill
Reports to: Store Manager
Sector: Luxury Retail
Hours: Tuesday to Saturday 09:45 to 18:15
Company Background
Graham & Green is a proudly independent, family-run homeware emporium. Our store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
What can you expect in return for working with us?
Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.
Job Purpose
The prime purpose of this role is to support the Store Manager with the day-to-day running of our Primrose Hill store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
Key Responsibilities
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Supporting the Store Manager with inspiring and leading the existing team of experienced furniture consultants to cultivate the right environment
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Maintaining the high standard of visual merchandising and window displays
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Proactively developing opportunities within the local area to maximise sales and increase profits
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A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions
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You will report to the Store Manager and assist them with rolling out sales and operations strategies
Additional Responsibilities
- Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
- Managing showroom sales quotes and follow-up procedures.
- Updating the CRM & Till system with relevant client information and activities.
- Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
- A holistic approach to motivating and leading others.
- Experience with MS Dynamics & Nav systems.
- Experience in visual merchandising
- Used to working towards KPIs, goals and targets and achieving them.
- Advanced communication skills, both written and verbal.
- Minimum 2 years’ high-end customer service and luxury retail experience.
This is a summary of the core role - the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
BENEFITS
- One guaranteed weekend day off per week
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Bath | Bath Store | Store Manager
Job Title: Bath Store Manager
Reports to: Retail & Trade Operations Manager
Sector: Luxury Retail
Hours: Tuesday to Saturday 0915 to 1745
Company Background
Graham & Green is a proudly independent, family-run homeware emporium. Our store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
What can you expect in return for working with us?
Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.
What are we looking for
- Are you a Manager with an inspirational leadership style, ready to coach a team and passionate about getting results?
- Do you have an eye for design and want to go to the next level in your retail career?
Job Purpose
The prime purpose of this role is to take full responsibility for the day-to-day running of our Bath store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
Key Responsibilities
- Inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
- Proactively developing opportunities within the local area to maximise sales and increase profits.
- A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
- You will report to the Retail Trade & Operations Manager and assist them with rolling out sales and operations strategies.
Additional Responsibilities
- Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
- Managing sales quotes and follow-up procedures.
- Updating the CRM & Till system with relevant client information and activities.
- Managing the visual merchandising standards and window displays.
- Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
- A holistic approach to motivating and leading others.
- Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
- Used to working towards KPIs, goals and targets and achieving them.
- Advanced communication skills, both written and verbal.
- Minimum 2 years’ experience of management and leadership experience.
- Minimum 2 years’ high-end customer service and luxury retail experience.
This is a summary of the core role - the Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
BENEFITS
- One guaranteed weekend day off per week
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
Trowbridge | Outlet & Warehouse | Photo Shoot Coordinator & Driver's Mate
Job Title: Photo Shoot Coordinator & Driver's Mate
Reports to: Warehouse Manager
Location: Trowbridge Warehouse
Sector: Luxury Retail
Job Purpose
This is a pivotal role in our warehouse, the primary purpose of which is to ensure that all samples are accurately dispatched to photo shoots and trade shows and the stock is returned to the correct place following shoot. This element of the role is part-time, the role also involves assisting our Drivers to deliver stock to our 4 stores along with general warehouse operations.
Key Responsibilities
Photo Shoot Coordinator
- Assist the Goods In Supervisor with the stock management and control of all samples coming into the warehouse, making sure they are available for review and photo shoots
- Keep stock accurate by ensuring any picks for TO’s are picked from the locations stated and the correct amounts are picked, usually only 1 being in Samples but sometimes there are multiples
- Making sure all TO’s are processed correctly on NAV. If they are not this causes problems down the line and makes the process longer to relocate back into storage after the shoot has taken place, especially if the stock is taken from good stock
- Ensuring when stock is moved, its locations or bins are recorded correctly to make these easier to find when needed
- Any stock taken from good stock that is not in good enough condition to be returned to good stock must be moved into to correct place: kept in Samples or moved to the Outlet
- Pick and pack all photo shoot transfers, making sure stock arrives on time and in prime condition, ready to be shot, unpacking product pre-shoot and packing post-shoot
- Work with the Warehouse Manager to arrange all photo shoot logistics
- Take accurate measurements and descriptions of all new stock and support the Merchandising team to make sure the correct information is added to our website
- Assist the Warehouse Supervisor (Goods In) with checking all samples at least twice a year, reporting all differences to the Warehouse Manager
- Work with the Merchandising team and company photographers, both internal and external, on all photo shoots both in house and on location
Driver’s Mate
- Ensure van is loaded with applicable delivery of stock for London and Bath stores
- Unpacking stock, removing all packaging materials, recycling wherever possible
- Assembling / moving larger items of furniture and assisting with shop display refits
- Carrying out light maintenance and installation with some use of power tools
- Collecting and loading of goods and associated paperwork for return to the warehouse
- Re-fuelling and unloading of vehicle upon return to warehouse
- Standing in for delivery drivers when they are on leave
The Driver’s Mate part of this role will generally need to be carried out before our stores open, with early morning starts and although the position is based on a 40-hour working week, some flexibility on start and finishing times will be required.
Skills/Knowledge/Experience
- Clean full driver’s licence for over 3 years with no bans in the past 5 years
- Knowledge of driving in London an advantage, but not essential
- A strong background in warehousing - preferably high-end / luxury furniture sales
- Physically able to carry and handle small to bulky items (5 to 25kg)
- Experience with hand power tools (DIY level)
- Experience in photo shoots for web and catalogue and stock control
- Sound working knowledge of Microsoft Outlook programmes
- In-depth knowledge and experience of MS Navision processes – highly desirable
Behaviours/Attributes:
- Conscientious with an excellent eye for detail
- Courteous with a can-do attitude
- Confident and assertive problem-solver
- Exceptional communicator, both written and verbal
- Demonstrate respect and discretion as often working directly with owners of the business
- Ability to prioritise and adapt to changing focuses
- Ability to work under pressure and meet deadlines with a calm and positive approach
- Flexible to work outside the routine day (early starts and some overnight stays required during photo shoots and trade shows) and work 1 in 4 Saturdays
- Willing to undertake duties involving heavy lifting / lots of walking
- Highly organised and able to work in a busy retail environment
- Team player/committed to team as well as individual goals
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Photo Shoot Coordinator & Driver’s Mate is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
BENEFITS
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
If interested please send your CV with a covering letter to: careers@grahamandgreen.co.uk
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Lead Photographer, Trowbridge/Bath
Job Title: Lead Photographer, Trowbridge Studio/Bath HO/on location/remote working
Reports to: Managing Director/Creative Director
Sector: Luxury Retail
Hours: Monday - Friday 4 or 5 days per week
What we are looking for
We are looking for a photographer with experience of product photography, video and styling, ideally with an interiors background, to be our Lead Photographer. The role will involve working at our studio in Trowbridge, on location, from our Head Office in Bath and remotely.
Job Purpose
To produce and direct image and video assets for use on the G&G website, social media and for all marketing purposes, on brand and in a timely manner, liaising with your co-worker to ensure continuity at all times.
Key Responsibilities
• Arrange, photograph and manage web photography shoots to obtain web shots of product for which appropriate photography is not already available. These photographs should also include detail shots
• Work with the Photo Shoot & Sample Coordinator to arrange smooth running of shoots
• Manage budgets
• Prepare props and styling of web shoot, whilst working within budget
• Work with Creative Director to ensure brand / in-house photography styles are met
• CGI project management and production, working with 3rd parties and inhouse
• Prepare product photography for web upload, prioritising order of creation based on e- commerce-merchandising priority lists
• Plan and create a variety of on-brand social media creative assets and work closely with the Social Media Marketing Manager and wider Marketing Team to optimise marketing efforts and maintain multi-channel alignment
• Manage ongoing organisation of assets, ensuring labelling and storage of high-resolution assets enables effective usage in the future
• Retouching, re-sizing and colour changes / correction for web, catalogue & general marketing purposes
• Prepare for, attend and assist with the catalogue lifestyle shoots throughout the year
• Create behind the scenes videos, stop motions or product stories whilst on catalogue shoots, as well as product photography for the web
• Work with the Marketing Department to create content that can be used to support marketing messaging throughout the year
• First point of contact for catalogue image proofing and liaising with photographer on changes from Creative Director
• Provide support to the wider E-commerce and Marketing teams in team member’s absence
SKILLS AND EXPERIENCE
• Photoshop for the purposes of retouching, colour correction and image manipulation
• Photography – product and lifestyle images
• Image management, archiving and manipulation
• Creating video
• Premiere Pro, video post-production
• Meticulous, detail oriented, extremely organised and able to multi-task
• A self-starter with strong autonomous problem solving ability
• Good communicator, both written and verbal
• Enjoys inter-team collaboration
• Strong customer focus
• Love of Interiors
BENEFITS
• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials
This is a summary of the role and the Lead Photographer is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
CREATE YOUR DREAM JOB
Didn’t see any available roles that fit with your skills and experience but still want to join our team?
Let us know why we need you by creating your own Dream Job. Maybe there’s a role we didn’t even know we should have, or maybe you’re just one of those brilliant people we shouldn’t let get away.
If so, please send an email to careers@grahamandgreen.co.uk with your CV and a covering letter telling us what you could bring to G&G and why we absolutely have to hire you. We can’t promise to get back to everyone, but we will keep you on file in case the right role comes up in the future.
