Careers

Job Title: Part-time Sales Advisor

Reports to: Store Manager

Sector: Luxury Retail

Location: Primrose Hill, London, NW1

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

Job Purpose

The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that standards in housekeeping, cleanliness and visual merchandising are upheld within the shop and the highest levels of Customer Service are provided to our customers at all times.

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.

• Promoting and selling the company's extensive range of furniture and home furnishings.

• Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.

• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating

• complaints/queries to the right level.

• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.

• Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.

• Supporting the Manager and Assistant Manager in the day-to-day running of the Store.

• Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.

• Ensuring all stock is correctly labelled and priced.

Skills/Knowledge/Experience

• A strong retail sales background - preferably with experience of high-end/luxury furniture sales.

• Computer savvy, experienced with till systems

• Exceptional communicator both written and verbal

• Proven successful sales experience

• Familiarity with local market desirable

• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

• Having in-depth knowledge and experience of MS Navision processes – desirable.

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.

Job Title: Customer Services Manager

Reports to: Head of Customer Service & Operations Training & Development

Sector: Retail

Location: Monday & Friday WFH / Tues – Thur Bath Head Office

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

The main purpose of the role will be to optimise the performance of the busy Customer Service team whilst striving to make Graham and Green’s proactive customer care programme the highest priority. A key part of the role will be to establish an efficient, organised and well-disciplined department that will develop at the right pace as the business grows whilst maintaining the highest possible standards, along with identifying sales opportunities with existing and new customers.

This busy Customer Service department requires a strong manager to develop and continue clear agent and business process training with the view to encourage high performance standards.

Key Responsibilities

• Deliver excellent customer service across web and direct sales channels
• Manage and support staff to service customers to high standard through excellent customer service practices and product/service knowledge
• Responsible for training and development of team members
• Create and communicate performance standards to enable staff to consistently provide a high level of service to the customer
• Develop and expand current client database / identify new marketing opportunities
• Champion special order & bespoke process for items such as Made to Order sofas 
• Respond quickly to customer shopping patterns to ensure fulfilment operations are appropriately staffed during peak times
• Create and submit departmental resource budgets and manpower plans using telephone data analysis
• Make customer satisfaction the key differentiation between Graham and Green and other luxury brand retailers
• Develop and create services which will meet future growth requirements
• Initiate and implement plans to encourage repeat business and develop long term customer relationships
• Seek and action CS feedback to continually improve customer care standards
• Plan and put in place steps to improve the overall communication and workflow between CS and its suppliers and supporting internal departments
• Ensure all Customer Service Advisors adhere to the business policies and procedures, and improve standards through reviews and training plans
• Encourage and support good product knowledge training
• Create service levels, performance indicators, team targets and objectives
• Show the ability to create and develop clear and focused staffing plans
• Create motivational aids for departmental training development

This is a summary of the role, and the Customer Services Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person specification

• Independent, organised, meticulous, and process orientated
• Possess a proven track record in leadership and motivational skills
• Be a lateral thinker and problem solver
• Have a proven track record of 3 years’ experience in a Customer Service managerial role preferably in a similar direct/retail background (but not essential)
• Ability to create and present KPI’s to the Directors to implement strategies and improve efficiencies using all available sources of information (telephone and business systems)
• Possess excellent technical skills in IT and telephone systems
• Expert user in call centre technologies and CRM systems (knowledge and experience of Microsoft Dynamics Navision ideal but not essential)
• Excellent communication and interpersonal skills
• Excellent written and oral English language skills
• Approachable, empathetic and considerate nature
• Previous experience in working within the retail industry

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates

If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Photographer

Reports to: Lead Photographer

Sector: Luxury Retail

Location: Trowbridge Studio, Bath HO, location & WFH

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

We are looking for an innovative, talented photographer with excellent experience of product photography and styling, ideally with an interiors background, to join our creative content team and produce high quality images and video for use on the G&G website, social media and for all wider marketing purposes that will excite, inspire and bring our brand to life. This is a hands-on role, in a busy dynamic team, working on a rich mix of branded content. 

The working hours are Monday to Friday 0800 to 1630, working 0800 to 1600 at the studio (with a 30-minute unpaid break) and the final 30 minutes editing from home. (Please note that hours may be variable due to natural light for shoots)

Key Responsibilities

• Photograph, edit and upload web photography for which appropriate photography is not already available. These photographs should also include detail shots, and will be shot in order of creation based on e-commerce-merchandising priority lists.
• Create behind the scenes videos, stop motions and product specific video content for the website and social media.
• Work with the Marketing Department to create content that can be used to support marketing messaging throughout the year.
• Provide art direction and prop styling on shoots.
• Ensure brand/ in-house photography styles are met.
• Make sure content is aligned with the content calendar, delivering to deadlines.
• Work with the Stock Control & Shoot Coordinator to arrange smooth running of shoots.
• Manage ongoing organisation of your assets within our SharePoint cloud storage system, ensuring labelling and storage of high-resolution assets enables effective usage in the future.
• Retouch, re-size and make colour changes/ corrections to all your imagery for web, catalogue and general marketing purposes.
• Stay up to date with visual content trends, ensuring our video output remains relevant and innovative.
• Collaborate effectively with your co-workers in the photography and videography team to ensure excellent continuity across the imagery delivered.
• Prepare sets, equipment and lighting for shoots.
• Ensure all studio equipment is maintained and in a clean working order.
• Deliver all assets in a timely manner.
• Assist with CGI production, briefing in new made-to-order product imagery requirements to a third-party supplier, checking their results for colour balance and factual accuracy, then uploading to the system.
• Be part of the seasonal catalogue lifestyle location shoots. You will support the photography team by creating supporting product shots imagery, social content, and behind-the-scene videos etc.

This is a summary of the role, and the Photographer is expected to undertake additional 
ad-hoc duties as and when necessary to fulfil the needs of the business.

Skills and Experience

• Proven experience demonstrating strong skills in photography and filming, editing and packaging videos to a high standard.
• Strong experience in taking product shots, post-shoot image management and manipulation.
• Experience of adapting material for various purposes, platforms and audiences.
• Previous experience of working with ecommerce image production and digital teams.
• Comfortable working in a fast-paced environment, as well as being flexible to adapt to immediate changes or requirements.
• Evidence of strong visual skills and creative thinking.
• Excellent organisational, planning and communication skills.
• A self-starter with a strong autonomous problem-solving ability.
• Extensive experience in using Photoshop for the purposes of retouching, colour correction and image manipulation.
• Technical understanding of video workflow and file types, pre- and post-production.
• Experience and passion for interior photography is preferable.
• Strong knowledge of Adobe Premiere Pro, Photoshop and related apps in the Adobe Creative Suite.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.