Careers

Job Title: Part-time Floating Sales Advisor  

Reports to: Store Manager

Sector: Luxury Retail

Location: Notting Hill / Bayswater / Primrose Hill

 

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

 

Job Purpose:

The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that standards in housekeeping, cleanliness and visual merchandising are upheld within the shop and the highest levels of Customer Service are provided to our customers at all times.

 

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.
• Promoting and selling the company's extensive range of furniture and home furnishings.
• Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
• Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
• Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.
• Skills/Knowledge/Experience
• A strong retail sales background - preferably with experience of high-end/luxury furniture sales.
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
• Having in-depth knowledge and experience of MS Navision processes – desirable.

 

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious 
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Benefits

• Generous holiday allowance and birthday day off
• Private Medical Scheme 
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Seasonal Sales Advisor - October to January

Reports to: Store Manager

Sector: Luxury Retail

Location: Working across our 3 London Stores; Notting Hill, Paddington & Primrose Hill

 

Company Background

Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. 

What can you expect in return for working with us?

As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a part-time role over the festive period, that feels like being part of a family, this exciting opportunity is for you. 

Job Purpose

The prime purpose of this role is to support our London stores’ retail teams in providing the highest level of Customer Service to our customers over the exciting Christmas period.

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.
• Promoting and sell the company's extensive range of furniture and home furnishings.
• To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
• To deal promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department.
• The Sales Advisor should be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
• To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager / Assistant Manager in the day-to-day running of the Store.
• Ensuring all stock is correctly labelled and priced.

Skills/Knowledge/Experience

• A strong retail sales background - preferably with experience of luxury furniture sales
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and interior styles

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious 
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Benefits

• Generous holiday allowance
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.

Job Title: Ecommerce Manager

Reports to: Managing Director - Close liaison with Head of IT and all Department Heads

Sector: Luxury Retail

Location: Monday & Friday WFH / Tues-Thurs Bath HO

 

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
 
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

We’re on the lookout for a strategic and hands-on Ecommerce Manager to lead the evolution of our digital channels. This is a high-impact role where you’ll drive online growth, elevate customer experience, and shape the technical ecosystem behind our B2C and B2B platforms.

Blending commercial instinct with technical expertise and creative flair, you’ll help bring our eclectic luxury brand to life online — crafting seamless journeys, smart integrations and compelling content that converts.

Key Responsibilities

Technical Support, Site Health and Daily Operations

• Lead the ecommerce development roadmap, partnering with our agency to deliver impactful improvements
• Manage release deployments and ensure smooth, uninterrupted site performance
• Maintain a deep understanding of our ecommerce architecture and integrations, continuously optimising for business needs
• Act as the first-line support for technical issues, resolving them swiftly and accurately
• Own relationships with service providers, platforms, and third-party tools
• Collaborate with IT to conduct compliance checks and apply regular security updates
• Monitor and report on site performance, KPIs and the impact of new features or experiments

Marketing & Analytics

• Oversee analytics integrations and tagging solutions to ensure accurate, actionable data
• Build and manage reports tailored to business needs, enabling smarter decision-making
• Ensure seamless integration of user identity with marketing platforms, maintaining privacy compliance
• Implement SEO strategies and run conversion optimisation tests to boost performance
• Support campaign launches, promotions, and seasonal updates in collaboration with the marketing team

Content and UX Design

• Create wireframes and collaborate with Design to refine and implement engaging layouts
• Ensure visual assets enhance user experience and reflect brand identit
• Optimise product presentation and site content to drive engagement and sales
• Support merchandising updates, especially around seasonal launches and promotional activity
• Action content changes quickly and accurately

Solutions & Budgets

• Translate business challenges into clear, scalable technical solutions
• Negotiate contracts with third-party providers, ensuring value and budget alignment
• Communicate cost changes to Finance and approve relevant invoices

This is a summary of the role, and the Ecommerce Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification

• A confident communicator who can simplify complex technical concepts
• Detail-oriented, process-driven, and calm under pressure
• Skilled in solving technical challenges and managing integrations
• Analytical thinker with a knack for turning data into actionable insights
• Organised multitasker who thrives in a fast-paced environment
• Collaborative team player with a creative eye for UX and brand storytelling
• Proactive, solutions-focused, and passionate about interiors and luxury retail
• Quick to learn and navigate complex systems

Experience

• 4+ years in ecommerce management, ideally within luxury retail
• Strong experience with CMS platforms (Adobe Commerce/Magento2 preferred)
• Proven track record in driving digital sales and optimising online performance
• Familiarity with ERP systems (MS Navision/Business Central preferred)
• Skilled in HTML, CSS, JavaScript, and User Acceptance testing with developers
• Experience with PIM and site search tools (e.g. Akeneo, Algolia)
• Proficient in CRM, ESP, CDP integrations, and tag management platforms
• Exposure to digital advertising platforms (Google Ads, Meta) is a plus

Benefits

• Discretionary bonus scheme
• Generous holiday allowance and birthday day off
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates

If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Job Title: Part-time Sales Advisor

Reports to: Store Manager

Location: Bath Store

 

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

 

Job Purpose

The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that standards in housekeeping, cleanliness and visual merchandising are upheld within the shop and the highest levels of Customer Service are provided to our customers at all times.

 

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.
• Promoting and selling the company's extensive range of furniture and home furnishings.
• Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
• Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
• Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.
  
  

Skills/Knowledge/Experience

• A strong retail sales background - preferably with experience of high-end/luxury furniture sales
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
• Having in-depth knowledge and experience of MS Navision processes – desirable.

 

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious 
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role, and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates
• Company Socials

If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Seasonal Customer Services Advisor

Reports to: Customer Services Manager

Sector: Luxury Retail

Location: Monday & Friday WFH / Tues – Thur Bath Head Office

Contract: Fixed Term Contract 1 September 2025 to 30 January 2026. Monday to Friday 0900 to 1800 with a 60-minute unpaid break

 

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

It will be your job to provide and maintain an excellent customer service experience whilst taking G&G customers through any amendments or queries that they may have relating to their orders and ensuring all new orders are processed in line with the company’s defined standards.

Key Responsibilities

• Answer all incoming customer service calls and emails as a priority
• To ensure that all customer queries are resolved as quickly & efficiently and to minimise the number of issues being escalated to Manager
• Creating and processing new and existing orders from customers over the telephone and via email
• Help other customer service advisors with critical customer issues 
• Process all the swatches / catalogue requests along with the rest of the CS team
• Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards
• Any other ad-hoc tasks as requested by the management from time to time

This is a summary of the role, and the Customer Services Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification

• Independent, organised, meticulous, and process orientated
• Excellent verbal and written communication skills
• Strong Customer Service Focus
• Excellent Telephone Manner
• High attention to detail
• Ability to learn new processes quickly
• Strong knowledge of Microsoft Office (Excel and Word)
• Expert user in call centre technologies and MI tools – (knowledge and experience of MS Navision ideal but not essential)
• Excellent written and oral English language skills  
• Approachable, empathetic and considerate
• Previous experience working within the Retail Industry preferable

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates
• Company Socials

If you would like to apply for this position, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Warehouse Operative (Stock Control)

Reports to: Goods In & Stock Control Manager

Contract: Permanent

Hours: 40 hours per week | Monday to Friday 07:30 to 16:00 (1 Saturday in 4 weeks)

Location: Trowbridge Warehouse

Company Background

Established in 1974, Graham and Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful, vibrant community where everyone feels part of the family. Whether that’s friends, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

 

Key Responsibilities

 

Stock Control 

• Helping to maintain good stock accuracy across all areas and retail transfer orders

• Ensuring stock is stored in the correct locations and reporting any missing, damaged or misplaced stock
  

• Supporting Goods In checking deliveries, shortages, damages and incorrect items
  

• Helping to maintain accurate stock records through correct ticketing, barcoding and system updates
  

• Investigating and reporting stock discrepancies to the Stock Control Manager
  

• Assisting with regular stock checks and stock takes as required
  

Goods In

• Handling goods with great care when unloading vehicles.

• Checking supplier deliveries against system. 

• Reporting any damages or shortages of goods to the Stock Control Manager

• Filling in the Goods In Tracker with the relevant information

Storage of the Goods

• Ensuring all goods are ticketed and barcoded in the correct manner

• Ensuring the stock is processed, priced and put away

• Reporting any discrepancies to the Stock Control Manager

• Assisting with Home Deliveries when required

• Following company procedures at all times and helping maintain a safe working environment by keeping the Warehouse clean and tidy    

• Ensuring that all administration is carried out accurately and effectively and in line with company procedures

• Ensuring the warehouse maintains the highest possible standard in terms of product handling and good housekeeping, keeping stock damage to an absolute minimum

• Performing any additional warehouse duties that may reasonably be required 

 

Benefits

• Generous holiday allowance and birthday day off

• Private Medical Scheme

• Bike2Work Scheme

• Generous company discount

• A small, friendly close-knit team

• Goa Villa – reduced rate

• Company socials

This is a summary of the role and the Warehouse Operative is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.

Job Title: Warehouse Operative

Reports to: Goods Out Manager

Contract: Permanent

Hours: 40 hours per week | Tuesday to Saturday 07:30 to 16:00 with 30-minute unpaid break

Location: Trowbridge Warehouse

Company Background

Established in 1974, Graham and Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful, vibrant community where everyone feels part of the family. Whether that’s friends, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

 

Job Purpose

To provide essential assistance to the general warehouse operations by performing standard warehouse tasks, contributing to the smooth and organized flow of goods throughout the facility.

 

Key Responsibilities

 

Picking and Packing 

• Accurately picking and handling with care goods for the retail outlets from an internal transfer request

• Producing the relevant paperwork before releasing the Stock for delivery

• Packing goods carefully, using packaging material when necessary before despatching the Goods in the relevant bays

Goods In

• Handling goods with great care when unloading vehicles.

• Checking supplier deliveries against system. 

• Reporting any damages, shortages or goods sent in to the Goods Out Manager 

• Filling in the delivery log in book with the relevant information

Storage of the Goods

• Ensuring all goods are ticketed and barcoded in the correct manner and ensuring the stock is processed, priced and put away

• Reporting any discrepancies to the Goods Out Manager

• Assisting with Home Deliveries when required by the Business

• Following company procedures at all times and helping maintain a safe working environment by keeping the Warehouse clean and tidy    

• Ensuring that all administration is carried out accurately and effectively and in line with company procedures, including all cash handling responsibilities

• Ensuring the warehouse maintains the highest possible standard in terms of product handling and good housekeeping, keeping stock damage to an absolute minimum

• Carrying out stock takes, as and when required 

• Responsible for the security of the warehouse in all respects

• Performing any additional warehouse duties that may reasonably be required 

This is a summary of the role and the Warehouse Operative is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Skills / Knowledge / Experience

• Clean full driver’s licence for over 3 years with no bans in the past 5 years

• Valid Fork Lift licence / accreditation

• A strong background in warehousing - preferably high-end / luxury furniture sales

• Strong physical stamina for heavy lifting and manual tasks

• Experience with hand power tools (DIY level)

• Sound working knowledge of Microsoft Outlook programmes

• Ability to work effectively as part of a team

 

Benefits

• Generous holiday allowance and birthday day off

• Private Medical Scheme

• Bike2Work Scheme

• Generous company discount

• A small, friendly close-knit team

• Goa Villa – reduced rate

• Company socials

 

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.

Job Title: Goods In Supervisor

Reports to: Goods In & Stock Control Manager

Sector: Luxury Retail

Location: Trowbridge Warehouse

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
 
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

 

Job Purpose

Responsible for overseeing the receipt and initial handling of all inbound goods. Ensuring that deliveries are accurately checked, recorded and stored, and that all processes are carried out in line with warehouse and health and safety regulations. Providing leadership and coaching skills to the Goods In team.

 

Key Responsibilities

• Supervise the daily operation of the Goods In department

• Lead, coach and develop the Goods In team

• Ensure all deliveries are received accurately and in a timely manner

• Verify deliveries against purchase orders and delivery documentation

• Identify and report shortages, damages or quality issues

• Ensure products are booked into the warehouse management system accurately.

• Allocate stock to the correct storage locations

• Work closely with Merch Team and Customer Service

• Monitor team performance and productivity

• Ensure all Health & Safety procedures are followed

• Continuously identify opportunities to improve processes and efficiency

• Carry out Return to Work interviews for team members in line with company absence procedures

• Keep our stock levels accurate and make sure everything is in its correct location

• Report any damaged or missing goods to the appropriate departments

• Receive, inspect, QC and verify all incoming goods against delivery documentation, so we know our customers are getting the very best

• Ensure stock is correctly labelled and stored in the designated warehouse locations

• Maintain a clean, organised Goods In area to ensure smooth operations and safety

• Support the Goods In & Stock Control Manager with reporting, audits, and process improvements

• Proactively address / resolve operational challenges to maintain workflow efficiency

• Support team members in staying on track with the goals set by the GI Manager Delegate tasks effectively, balancing workloads to ensure all operatives are engaged and productive

• Lead by example, fostering a positive culture and encouraging open communication

This is a summary of the role, and the Goods In Supervisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Experience

• Able to drive Flexi-Forklift

• Ability to work well under pressure and meet deadlines

• Health & Safety knowledge

• A passion for supporting others to succeed

• High level PC competency, Microsoft product knowledge and NAV an advantage

• Good communication skills and a proactive attitude

• Excellent attention to detail and organisational skills

• Able to self-start and work alone as well as drive a team when needed

• Good verbal communication skills    

 

Benefits

• Generous holiday allowance and birthday day off

• Private Medical Scheme

• Bike2Work Scheme

• Generous company discount

• A small, friendly close-knit team

• Goa Villa – reduced rates

 

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Part-time Sales Advisor

Reports to: Store Manager

Location: Outlet Store, Trowbridge

Sector: Luxury Retail

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

Job Purpose

Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.

 

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards
• Promoting and selling G&G’s extensive range of furniture / home furnishings
• Assisting with the visual merchandising of the store
• Assisting with moving product around store 
• Assisting with uploading product to instagram and eBay store accounts
• Dealing with customer orders over the phone
• Operating MS Navision system and till
• Ensuring that customers are extended the highest level of customer service
• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level
• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern
• Having excellent knowledge of product, delivery lead times, pricing, and history behind product
• Supporting the Manager in the day-to-day running of the Store
• Ensuring sales presence in the Store at all times 
• Ensuring all stock is correctly labelled and priced
• Liaising with warehouse regarding seconds / discontinued stock

 

Skills/Knowledge/Experience

• A strong retail sales background - preferably luxury furniture experience
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Moving and handling experience
• Proven successful sales experience
• Familiarity with local market 
• A good knowledge/appreciation of design, trends and styles 
• Knowledge and experience of MS Navision processes 

 

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious 
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Benefits

• Generous holiday allowance and birthday day off
• Private Medical Scheme 
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

 

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.

Job Title: Warehouse Operative (Stock Control)

Reports to: Goods In & Stock Control Manager

Contract: Permanent

Hours: 40 hours / week Mon to Fri 0730 to 1600 (1 Saturday in 4 weeks)

Location: Trowbridge Warehouse

Company Background

Established in 1974, Graham and Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful, vibrant community where everyone feels part of the family. Whether that’s friends, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

 

Key Responsibilities

 

Stock Control 

•  Helping to maintain good stock accuracy across all areas and retail transfer orders
• Ensuring stock is stored in the correct locations and reporting any missing, damaged or misplaced stock
• Supporting Goods In checking deliveries, shortages, damages and incorrect items
• Helping to maintain accurate stock records through correct ticketing, barcoding and system updates
• Investigating and reporting stock discrepancies to the Stock Control Manager
• Assisting with regular stock checks and stock takes as required

 

Goods In

• Handling goods with great care when unloading vehicles
• Checking supplier deliveries against system
• Reporting any damages or shortages of goods to the Stock Control Manager 
• Filling in the Goods In Tracker with the relevant information

 

Storage of the Goods

• Ensuring all goods are ticketed and barcoded in the correct manner
• Ensuring the stock is processed, priced and put away
• Reporting any discrepancies to the Stock Control Manager
• Assisting with Home Deliveries when required 
• Following company procedures at all times and maintaining a safe working environment by keeping the Warehouse clean and tidy   
• Ensuring that all administration is carried out accurately and effectively in line with company procedures
• Ensuring the warehouse maintains the highest possible standards in terms of product handling and good housekeeping, keeping stock damage to an absolute minimum
• Performing any additional warehouse duties that may reasonably be required 

 

Benefits

• Generous holiday allowance and birthday day off
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates
• Company socials

This is a summary of the core role - the Warehouse Operative (Stock Control) is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.

 

If interested, please send your CV and cover letter to careers@grahamandgreen.co.uk.