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Job Title: Outlet Store Manager

Reports to: Retail & Trade Operations Manager

Location: Trowbridge Warehouse 

Hours of work: Tuesday to Saturday 0830 to 1700 with 30-minute break

Sector: Luxury Retail     

 

Job Purpose

Our Warehouse Outlet store is a treasure trove of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. We welcome customers instore as well as listing items on our Instagram account and eBay store.

We have an exciting opportunity for a new Manager to take the reins at our new Outlet Store in Trowbridge.

Your role will be to manage the store to maximise its profitability, drive revenue and limit damages and theft.  To train and develop a small team and to manage all operational issues, whilst providing excellent customer service and ensuring the visual presentation of the store is delivered in line with the Graham & Green brand.

 

Key Responsibilities

• Maintain the Graham and Green image to the highest standards
• Manage day-to-day operations of the Outlet store
• Responsible for the visual merchandising of the store
• Manage our eBay store / Instagram account when our Outlet Social Media & Sales Advisor is on holiday
• Maintain a safe and healthy working environment, ensuring all occupational and health guidelines are met, including lifting, working from heights etc.
• Responsible for all rotas and holidays including lateness, booking holiday, managing remaining holiday entitlements and ensuring they are taken at the right times and spread across the year
• Ensuring holiday requests are not submitted without having cover in place
• Sole responsibility for the weekly banking
• Ensure all staff timesheets are updated and submitted to HR in a timely manner to be processed for payroll
• Staff training of NAV and PDQ systems, including new starters/refreshers
• Manage staff recruitment and development
• Take full responsibility for stock takes, twice yearly plus additional ones
• Liaise with warehouse regarding seconds / discontinued stock

General Responsibilities

• Have excellent knowledge of product, suppliers, fabrics, delivery lead times, pricing and history behind product and pass this on to members of staff
• Review systems on an ongoing basis to improve efficiency
• Key holder responsibilities, opening and closing the shop, covering in the case of absence, ability to be onsite in the event of an emergency

Skills/Knowledge/Experience

• High end customer service and luxury retail experience
• Ability to work in a high paced environment and to multitask maintaining accuracy and attention to detail
• Visual Merchandising experience
• Social media skills (uploading product to eBay and Instagram)
• Computer savvy, experienced with till systems
• Exceptional communicator, both written and verbal
• Moving and handling experience
• Proven sales and customer satisfaction record essential
• Familiarity with local market desirable

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Analytical thinker with strong numerical skills
• Team player/committed to team as well as individual goals
• Eye for colour and design, trends and styles
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Job Title: Seasonal Sales Advisor                    

Reports to: Store Manager

Location: Working across our 3 London Stores: Notting Hill, Bayswater & Primrose Hill

 

Job Purpose

The prime purpose of this role is to support our London stores’ retail teams in providing the highest level of Customer Service to our customers over the exciting Christmas period.

 

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.
• Promoting and sell the company's extensive range of furniture and home furnishings.
• To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
• To deal promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department.
• The Sales Assistant should be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
• To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager / Assistant Manager in the day-to-day running of the Store.
• Ensure there is sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.

Skills/Knowledge/Experience

• A strong retail sales background - preferably with experience of high-end/luxury furniture sales.
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates
• Company socials

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Job Title: Assistant Store Manager, Bath

Reports to: Store Manager

Sector: Luxury Retail

Hours: Sunday to Thursday

(0915 to 1745 weekdays, 1045 to 1645 on Sundays)

What we are looking for

Are you an experienced Assistant Manager with an inspirational leadership style, ready to assist in coaching a growing team and passionate about getting results?

Do you have an eye for design and want to go to the next level in your retail career?

Job Purpose

The prime purpose of this role is to support the Store Manager with the day-to-day running of our Bath store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.

Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.

Key Responsibilities

• Supporting the Store manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
• Proactively developing opportunities within the local area to maximise sales and increase profits.
• A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
• You will report to the Store Manager and assist them with rolling out sales and operations strategies.
• Additional Responsibilities
• Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
• Managing showroom sales quotes and follow-up procedures.
• Updating the CRM & Till system with relevant client information and activities.
• Ensuring the visual merchandising standards and window displays follow the Manager’s guidelines.
• Resolving customer issues and complaints, finding the best solutions.
• The ideal person will have
• A holistic approach to motivating and leading others.
• Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
• Used to working towards KPIs, goals and targets and achieving them.
• Advanced communication skills, both written and verbal.
• Minimum 2 years’ high-end customer service and luxury retail experience.

This is a summary of the core role - the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.

Benefits

• One guaranteed weekend day off per week
• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Breakfast on Friday scheme
• Goa Villa – reduced rates

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Part-time Sale Adivsor

Reports to: Store Manager

Location: Outlet Store, Trowbridge Warehouse 

Hours of work: Various – to cover staff holidays. Outlet working hours are Tuesday to Saturday 0815 to 1645 with a 30-minute unpaid break

Sector: Luxury Retail     

 

Job Purpose

Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.

Key Responsibilities

• Maintain the Graham and Green image to the highest standards
• Promoting and selling G&G’s extensive range of furniture / home furnishings
• Assisting with the visual merchandising of the store
• Assisting with moving product around store
• Uploading product to Instagram account and managing eBay store
• Dealing with customer orders over the phone
• Operating MS Navision system and till
• Ensuring that customers are extended the highest level of customer service
• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level
• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern
• Having excellent knowledge of product, delivery lead times, pricing, and history behind product
  
• Supporting the Manager in the day-to-day running of the Store
  
• Ensuring sales presence in the Store at all times
  
• Ensuring all stock is correctly labelled and priced
  
• Liaising with warehouse regarding seconds / discontinued stockManage day-to-day operations of the Outlet store

Skills/Knowledge/Experience

• A strong retail sales background - preferably luxury furniture experience
• Computer savvy, experienced with till systems
  
• Exceptional communicator both written and verbal
  
• Moving and handling experience
  
• Proven successful sales experience
  
• Familiarity with local market
  
• A good knowledge/appreciation of design, trends and styles
  
• Knowledge and experience of MS Navision processes 

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Analytical thinker with strong numerical skills
• Team player/committed to team as well as individual goals
• Eye for colour and design, trends and styles
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Title: Warehouse Samples and Photo Shoot Coordinator 

Location: Trowbridge Warehouse

Reporting To: Warehouse Manager

Sector: Luxury Homeware

 

Job Purpose

This is a pivotal role in our warehouse, overseeing the efficient control and movement of all samples and ensuring they are accurately dispatched to photo shoots when required.

Key Responsibilities

• Assist the Warehouse Management Team with the stock management and control of all samples coming in to the warehouse, making sure they are available for review and photo shoots when needed. 
• Pick and pack all photo shoot transfers, making sure stock arrives on time and in prime condition, ready to be shot. 
• Work with the Warehouse Manager to arrange all photo shoot logistics.
• Take accurate measurements and descriptions of all new stock and support the Merchandising team to make sure the correct information is added to our website.
• Stock check all samples at least twice a year, reporting all differences to the Warehouse Manager. 
• Work with the Merchandising team and company photographers, both internal and external, on all photo shoots both in house and on location.
• You will need to be flexible with hours and be available to travel.   

Skills/Knowledge/Experience

• A strong background in warehousing - preferably high-end / luxury furniture sales
• Experience in photo shoots for web and catalogue
• Experience in stock control
• Full driver’s licence
• Sound working knowledge of Microsoft Outlook programmes
• In-depth knowledge and experience of MS Navision processes – highly desirable

Behaviours/Attributes:

• Conscientious with an excellent eye for detail
• Confident and assertive problem-solver
• Exceptional communicator, both written and verbal
• Able to demonstrate respect and discretion as often working directly with the owners of the business
• Ability to prioritise and adapt to changing focuses
• Ability to work under pressure and meet deadlines with a calm and positive approach
• Flexibility in working hours
• Willing to undertake duties involving heavy lifting / lots of walking
• Highly organised and able to work in a busy retail environment
• Team player/committed to team as well as individual goals
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Warehouse Samples and Photo Shoot Coordinator 
is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

If interested please send your CV with a covering letter to: careers@grahamandgreen.co.uk

Job Title: Saturday Sales Advisor                    

Reports to: Store Manager

Location: Notting Hill Store, London

Hours: Saturday 0945 to 1815

 

Job Purpose

The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that the highest level of Customer Service is provided to our customers at all times and standards in housekeeping, cleanliness and visual merchandising are upheld within the shop.

 

Key Responsibilities

• Maintaining the Graham and Green image to the highest standards.
• Promoting and sell the company's extensive range of furniture and home furnishings.
• To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
• To deal promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department.
• The Sales Assistant should be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
• Have an in-depth knowledge and experience of MS Navision processes.
• To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager / Assistant Manager in the day-to-day running of the Store.
• Ensure there is sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.

Skills/Knowledge/Experience

• A strong retail sales background - preferably with experience of high-end/luxury furniture sales.
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

Behaviours/Attributes

• Determination and drive for results
• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa villa – reduced rates
• Company socials

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Job Title Customer Service Advisor

Work pattern Monday to Friday 

Location Bath HQ Tuesday to Thursday, working remotely Monday and Friday

Reporting to Customer Service Manager

 

Job purpose
It will be your job to provide and maintain an excellent customer service experience whilst taking G&G customers through any amendments or queries that they may have relating to their orders and ensuring all new orders are processed in line with the company’s defined standards.

Key Responsibilities

• Answer all incoming customer service calls on a priority basis; having the main responsibility of answering the customer service calls as much as possible.
• To ensure that all customer queries are resolved quickly & efficiently and to minimise the number of issues being escalated to the Customer Services Manager.
• Help other Customer Service Advisors with critical customer issues. 
• Aim to process all exchanges within 48 hours wherever possible.
• Assist the Customer Services Manager in training new starters within the team.
• Process all the swatches / catalogue requests along with the rest of the Customer Services team.
• Be responsible for removals of addresses from the database through returned catalogues.
• Respond to mail order emails in a timely manner.
• Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards. 
• Any other ad-hoc tasks as requested by the management from time to time.

 

Skills required

• The ideal candidate will be adaptable, self-motivated, and possess excellent customer service skills to ensure a high quality of service is maintained.
• Successful candidates will also have:
• Excellent verbal and written communication skills
• Strong customer service focus
• Excellent telephone manner
• High attention to detail
• Ability to learn new processes quickly
• Strong knowledge of Microsoft Office (Excel and Word)
• Expert user in call centre technologies and MI tools – (experience of  MS Navision ideal but not essential)
• Approachable, empathetic and considerate
• Experience of working within Sales/Contact Centre environment is preferable
• Previous experience working within the Retail Industry preferable

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates

This is a summary of the role and the Customer Service Advisor
is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

If interested please send your CV with a covering letter to: careers@grahamandgreen.co.uk

Job Title: Ecommerce Content Manager

Reports to: Head of Ecommerce & Managing Director

Location: Monday & Friday WFH / Tues - Thurs Bath HQ

Sector: Luxury Retail     

 

Job Purpose

Responsible for the overall look and feel of the G&G website. Timely delivery of improvement and measurement of the outcome of any changes. Working with the Head of Ecommerce, your responsibilities will include managing the execution of day-to-day product activation, content updates, and promotion execution.

 

A crucial role working across the business to coordinate the workflow between E-Commerce, Marketing and Creative teams. Perfect for a brilliant multi-tasker, this role is key to delivering efficiencies and opportunities to a growing business whilst meeting deadlines.

 

Key Responsibilities

• Day-to-day management of the company website, ensuring design consistency and driving customer experience improvements
• Plan and update homepage and category changes in accordance with the marketing and merchandising calendars
• Executing seasonal promotions
• Creating content for product landing and category pages, ensuring good SEO optimisation and adherence to brand guidelines
• Work with the product sales data to identify slow selling products and work out a plan to improve sales
• Designing processes which ensure that products are made available to sell online as soon as they are available in the warehouse
• Building on-line categories and product groupings, liaising with Merchandising and Marketing teams to understand their buying and campaign objectives
• Managing product placement and positions to ensure most effective sell-through
• Providing recommendations for product promotions and report on success
• Analyse category structure and recommend navigational changes
• Attend Trade Fairs where relevant to gain product knowledge
• Pin products for newsletters
• Reviewing competitor websites to understand techniques for effective product marketing
• Troubleshooting website & log issues to the Head of E-commerce
• Managing and developing the skills of the Content Executive to help build an exciting mix of confident and diverse creative content within the framework of a clear team tone of voice
• Managing & collating product information and managing the product launch process and preparing photoshoots to gather accurate product details
• Liaising with suppliers
• Managing and reviewing merchandising on site to ensure categorisation, imagery, copy and pricing are accurate and meet internal guidelines
• Report on returned items to identify where website information does not match product reality and action improvements
• There will also be close collaboration with the Merch team on their buying priorities, and with colleagues to align with online objectives and continue to improve online conversion rates.
• Organise regular product meetings with the merchandising team
• SEO – maintain & improve the organic rankings across the site, ensuring guidelines are mapped out and followed by all members of the content team
• GA – understand & produce reports on customer behaviour on the site. Use the data to feed & support the marketing plan considering home, landing pages & required graphics

Person specification

• You will be a clear and confident communicator with the ability to share complex information or processes in a concise way. You will also be innovative and well-organised with the ability to drive forward projects and ensure they are completed on time and in full
• You are process-oriented, technically savvy, meticulous, and work well under pressure.
• Strong presentation, communication, and interpersonal skills
• Previous experience working for an online or ecommerce business
• Overseeing campaign and product management, ensuring site content, and new products are published accurately, with imagery and copy optimized for conversion and SEO purposes
• Managing onsite creative across all devices – including Uploading, scheduling, deactivating creative assets for weekly/monthly/ad-hoc content refreshes.
• Managing the execution of online promotions ensuring launches are on time and accurate
• Experience with working with  Product Management Systems
• Must be able to quickly learn, comprehend, and work in complex technical systems
• Self-sufficient, must be able to analyse and optimise process efficiencies
• Adaptability to evolving processes and clearly communicate impact to the business
• Knowledge of web analytics & how it relates to product performance. Have a good working knowledge of data and insight tools such as Google Analytics, Google Search Console or SEM Rush
• Understanding of SEO
• Proven ability to build out a roadmap
• You’ll have a detailed knowledge of performance drivers for content driven marketing
• Relentless focus on creative excellence, improving customer journeys and creating better experiences.
• Knowledgeable about Interiors trends
• Experience with high-end Interiors and Homeware within a retail or ecommerce environment
   

This is a summary of the role and the Ecommerce Content Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

 

Benefits

• Generous holiday allowance and birthday day off
• Discretionary bonus scheme
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• Monthly breakfast scheme

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

 

Job Title: Bayswater Assistant Store Manager

Reports to: Store Manager

Location: Bayswater, London

Sector:  Luxury Retail

Work Pattern: Sunday to Thursday 09:30 to 18:30 (10:30 to 17:30 on Sunday)

What we are looking for 

• Are you an experienced Assistant Manager with an inspirational leadership style, ready to assist in coaching a growing team and passionate about getting results?
• Do you have an eye for design and want to go to the next level in your retail career?

Job Purpose

The prime purpose of this role is to support the Store Manager with the day-to-day running of our flagship store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.

Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.

Key Responsibilities

Supporting the Store manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.

Proactively developing opportunities within the local area to maximise sales and increase profits.

A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.

You will report to the Store Manager and assist them with rolling out sales and operations strategies.

Additional Responsibilities 

Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.

Managing showroom sales quotes and follow-up procedures.

Updating the CRM & Till system with relevant client information and activities.

Ensuring the visual merchandising standards and window displays follow the Manager’s guidelines.

Resolving customer issues and complaints, finding the best solutions.

The ideal person will have 

A holistic approach to motivating and leading others.

Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).

Used to working towards KPIs, goals and targets and achieving them.

Advanced communication skills, both written and verbal.

Minimum 2 years’ high-end customer service and luxury retail experience.

This is a summary of the core role – the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.

This is a summary of the role and the Ecommerce Content & Merchandising Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Benefits

• One guaranteed weekend day off per week
• Generous holiday allowance and birthday day off
• Discretionary bonus scheme 
• Private Medical Scheme
• Bike2Work Scheme
• Generous company discount
• A small, friendly close-knit team
• Goa Villa – reduced rates 

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

Job Title: Primrose Hill Store Manager

Reports to: Retail & Trade Operations Manager

Location: Primrose Hill, London

Sector:  Luxury Retail

Hours: Tuesday to Saturday 0930 to 1830

What we are looking for 

• Are you a Manager or an experienced Assistant Manager with an inspirational leadership style, ready to coach a team and passionate about getting results? 
• Do you have an eye for design and want to go to the next level in your retail career?  

Job Purpose

The prime purpose of this role is to take full responsibility for the day-to-day running of our Primrose Hill store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience. 

Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.  

Key Responsibilities 

Inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.  

Proactively developing opportunities within the local area to maximise sales and increase profits.  

A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.  

You will report to the Retail Trade & Operations Manager and assist them with rolling out sales and operations strategies.  

Additional Responsibilities

Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.  

Managing sales quotes and follow-up procedures.  

Updating the CRM & Till system with relevant client information and activities.  

Managing the visual merchandising standards and window displays.  

Resolving customer issues and complaints, finding the best solutions.  

The ideal person will have 

A holistic approach to motivating and leading others.  

Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).  

Used to working towards KPIs, goals and targets and achieving them.  

Advanced communication skills, both written and verbal.  

Minimum 2 years’ experience of management and leadership experience.  

Minimum 2 years’ high-end customer service and luxury retail experience.  

This is a summary of the core role – the Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business. 

Benefits

• One guaranteed weekend day off per week.
• Generous holiday allowance and birthday day off.
• Discretionary bonus scheme.
• Private Medical Scheme.
• Bike2Work Scheme.
• Generous company discount.
• A small, friendly close-knit team.
• Breakfast on Friday scheme.
• Goa Villa – reduced rates.

If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.