Christmas Delivery Last Order Cut-off Dates
For us to guarantee delivery before December 24th, orders must be placed before the following dates:
Large/Heavy Furniture(Mainland UK, excludes some areas of Scotland: 9th December
Large/Heavy Furniture(London Deliveries): 16th December
Extra Large Parcels
Standard Deliveries: 20th December
Made-to-order sofas, armchairs and footstools: 8th November 2013.
Order & Collect / Click & Collect
If you have requested to collect your order from the warehouse please note the following information:
We will endeavour to have your purchase ready for collection 48 hours after your order has been received. This does not apply to ‘made to order’ items
A member of our team will notify you by email when your order is ready to be collected. Please remember to bring a valid photo ID (passport or full UK driving license) and a printout of your receipt or your order confirmation. For your protection against fraud, we will be unable to release your purchase without the appropriate ID.
To take advantage of our click and collect service, payment must be made in advance online as payment cannot be accepted at collection point.
Opening hours for warehouse collection are:
We are unable to deliver internationally. Unfortunately the cost to deliver internationally is cost prohibitive for customers as our courier options do not enable us to offer competitive charges.
We are looking to change this in the future, but for the moment, we are unable to deliver to countries outside the British Isles and Northern Ireland.
Express delivery can be can be arranged when ordering over the phone with our mailorder team. Express delivery is only available to mainland UK customers and is charged at a flat rate of £12 for standard delivery items. Express delivery is not available on furniture or extra large items. Your order will be dispatched the same day and in most cases will be delivered the next morning - so please ensure there will be somebody in to receive the order. Express delivery can be arranged up until 1pm (to ensure the order has time to be packed and shipped), and express orders placed on Friday will be delieved the following Monday.
Inside/Outside M25 Postcode Rates
Postcodes which have addresses both inside and outside of the M25 may be charged at the outside-M25 rate. If your address falls within the M25, but you are being charged the outside-M25 rate, please contact our Customer Services team on 0845 130 6622 to place your order.
Delivery T’s & C’s
Weekend Special delivery is available for furniture items within London’s M25 at a charge of £70. Unfortunately we cannot offer this service for customers outside London.
For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card or contact our Customer Services team on 0845 130 6622. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.
We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day and you will be contacted with available time slots – so there’s no staying in all day wondering when we’re going to arrive.
Please refer to delivery lead times below for your purchases:
• Small/standard items – delivery within 3-5 working days
• Extra large parcels / Furniture items – delivery within 2-4 weeks
• Extra large parcels/ Furniture deliveries to Scotland 3-4 weeks
• Mixed Items – All items delivered together within 1-4 weeks
Items dispatched by standard delivery should arrive within 3-5 working days. Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile items.
Pre order items
Items on pre-order are currently in production/transit and due to arrive into our warehouse within the next 4-6 weeks.
Made to order items
Our upholstered ranges are commissioned especially for you and have approximate lead times (please refer below for each range's lead time).
• Dream: 6-8 weeks
• Snooze: 6-8 weeks
• Della: 6-8 weeks
• Windsor: 10-12 weeks
• Regents: 10-12 weeks
• Melton: 10-12 weeks
• Antibes / Pascale: 10-12 weeks
• Lily Armchair: 6-8 weeks
• New York: 6-8 weeks
• Johnny Sleigh Beds: 10-12 weeks
• Julian Sleigh Beds: 10-12 weeks
• Hypnos Aphrodite Mattress: 6-8 weeks
Large/Heavy Furniture Items
Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Delivery to Northern Ireland, Republic of Ireland, Scottish Islands, Isles of Scilly & Isle of Man require a bespoke delivery charge. Please call 0845 130 6622 to place your order where a quote is required..
Please ensure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.
Furniture Delivery Disclaimer
We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please read the statement under "Measurements" to ensure you understand your responsibilities before ordering any furniture items.
If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
firstname.lastname@example.org where your comments are very welcome.