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Delivery & Returns


Last Order Dates For Christmas


Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

Inside M25

6pm Sun 20th Dec 6pm Sun 20th Dec 2pm Wed 16th Dec

Outside M25

6pm Sun 20th Dec 6pm Sun 20th Dec 2pm Wed 2nd Dec

For Offshore or Republic of Ireland delivery, please email mailorder@grahamandgreen.co.uk for a custom last order date.

UK Mainland


Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

Orders over £2,000

Inside M25

£5.95 £15 £38 FREE

Outside M25

£5.95 £15 £58 FREE

Offshore UK


Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

2-Man Furniture (Sofas, etc)


£15 £25 £75 £125

Isle of Wight

£15 £25 £75 £125


£15 £25 £75 £125

Northern Ireland

£5.95 £25 Email for a Quote* Email for a Quote*

Isle of Man

£15 £25 Email for a Quote* Email for a Quote*

Isle of Scilly

£15 £25 Email for a Quote* Email for a Quote*

Scottish Highlands & Islands

£15 £25 Email for a Quote** Email for a Quote**



Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

2-Man Furniture (Sofas, etc)

Republic of Ireland

£15 £25 Email for a Quote* Email for a Quote*

*To request a quote, please email mailorder@grahamandgreen.co.uk with the items you would like to order and your address. A member of our team will be in touch within 2 working days with a bespoke delivery quote for your order.

** Due to the variance in access to some parts of Scotland, furniture deliveries to the following postcodes may require a quote: KA, PA, PH, IV, KW. Please contact Customer Services for a quote and more information.

Delivery Times

We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day.  After you have made your order,  our courier will contact you directly with available time slots – so there’s no staying in all day wondering when we’re going to arrive.

Please refer to delivery lead times below for your purchases:

•    Small/standard items – delivery by Parcel Force within 2-3 working days
•    Extra large parcels / Furniture items – delivery within 1-2 weeks
•    Extra large parcels/ Furniture deliveries to Scotland 3-4 weeks
•    Mixed Items – All items delivered together within 1-4 weeks

International Shipping

Although we do not offer international shipping, you are more than welcome to arrange a courier to collect the goods from our warehouse on your behalf.  Please contact our mail order team for more information.

Express Delivery

Express delivery can be arranged when ordering over the phone with our Mail Order team 020 8987 3700. Express delivery is only available to mainland UK customers and is charged at a flat rate of £12 for standard delivery items. Express delivery is not available on furniture or extra-large items. Your order will be dispatched the same day and in most cases will be delivered the next morning - so please ensure there will be somebody in to receive the order. Express delivery can be arranged up until 1pm to ensure the order has time to be packed and shipped. Express orders placed after 1pm will be received the following working day. Express orders placed on Friday will be delivered the following Monday.

Inside/Outside M25 Postcode Rates

Postcodes which have addresses both inside and outside of the M25 may be charged at the outside-M25 rate. If your address falls within the M25, but you are being charged the outside-M25 rate, please contact our Customer Services team on 020 8987 3700 to place your order.

Delivery T’s & C’s

For small items our standard courier service (Parcel Force) will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable. Parcel Force will often try a neighbour or your parcel may be taken to a local Post Office or Depot.
Our furniture courier does deliver on Saturday at no extra cost but please note that due to a Saturday delivery being very popular, there is often limited availability and should you only want a Saturday delivery, then you may need to wait longer.

Made to Order Items

Our upholstered ranges are commissioned especially for you and have approximate lead times (please refer below for each range's lead time). 

•   Della: 6-8 weeks
•   Dream: 6-8 weeks
•   Snooze: 6-8 weeks
•   The Kip: 6-8 weeks
•   Brooklyn: 8-12 weeks
•   Clio: 8-12 weeks
•   Dakota: 8-12 weeks
•   Doze: 8-12 weeks
•   Hamilton: 8-12 weeks
•   Jasmine: 8-12 weeks
•   Madison: 8-12 weeks
•   New York: 8-12 weeks
•   Rose: 8-12 weeks
•   Wellington: 8-12 weeks
•   Regents: 10-12 weeks
•   Windsor: 10-12 weeks

Large/Heavy Furniture Items

Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isles of Scilly & Isle of Man require a bespoke delivery charge. Please call 020 8987 3700 to place your order where a quote is required.

Large/Heavy Furniture Assembly

Many of our larger furniture items require some assembly, such as attaching legs to beds, sofas and dining tables. Our large furniture delivery specialists will happily assemble these items for you at an additional fee of £20 per item. To arrange large item assembly, simply contact our Mail Order Team on 020 8987 3700 at the time of placing your order or before arranging delivery. Regrettably, if you do not pre-book assembly and decide to add-on this option at the time of delivery, you will be charged a higher, premium rate fee.


Our Click & Collect option is a free service and operates from our warehouse in West London. The address where all Click and Collect orders can be collected is:

2 Shield Drive
West Cross Industrial Estate

Please note the following information:
We will endeavour to have your purchase ready for collection 48 hours after your order has been received. This does not apply to ‘made to order’ upholstery items.
A member of our team will notify you by email when your order is ready to be collected. Please remember to bring a valid photo ID (passport or full UK driving license) and a printout of your receipt or your order confirmation. For your protection against fraud, we will be unable to release your purchase without the appropriate ID
Payment for all Click and Collect Orders must be made in advance online or on the phone as payment cannot be accepted at collection point.
Please note that we will only be able to hold your order for fourteen days. After this time, your order will be cancelled and your payment automatically refunded.
Before leaving to collect your order, please consider the size of the item you wish to collect and whether your vehicle has sufficient space.

Opening hours for warehouse collection are:
Mon–Fri: 8am-6pm
Saturday: 9am-1pm


At Graham and Green we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees).

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. 

Extended Christmas Returns

We've especially extended our returns period over Christmas. Items purchased and dispatched between 24 November 2015 to 24 December 2015 inclusive may be returned at any time on, or before 10 January 2016 for a refund, exchange or credit note.

Please ensure the item is returned unused and in its original packaging with the receipt. Our returns policy will revert to the standard 14 day period for items purchased after 24 December 2015.

Store Purchase Returns

All purchases made from either our Notting Hill store or Primrose Hill store will need to be returned directly to the relevant store within 14 days of purchase in its original packaging and condition. Please ensure you retain your receipt for any returns.

Website / Phone Purchase Returns

If you would like to return an order you have made through our website or over the phone, simply complete the returns form that was included with your order and enclose it with the items and post back to:

Returns Dept. Graham & Green, 2 Shield Drive, West Cross Centre, Brentford, TW8 9EX

You are welcome to return products in person to our warehouse should you wish. The opening hours are:
Mon–Fri: 8am-6pm
Saturday: 9am-1pm

It is also possible for us to collect the item from you, this will be a chargeable cost of £10 for standard parcels and £38/£58 respectively for large deliveries and furniture items.

Please Note: Unfortunately due to limited storage space, we are unable to accept returns of products purchased online or by phone in either our Notting Hill or Primrose Hill stores.

Cost of Returning Items

We require you to be responsible for the cost of returning an item to us where you have changed your mind. Small item collections are charged at £10 and large item collections are charged at £38 inside the M25 or £58 outside.

Returns Terms & Conditions

  • Unwanted items must be returned within 14 days of receipt to qualify for a refund.  You will be issued with a credit note for any items returned after this time up to 28 days. We are unable to exchange unwanted items with a different item.
  • Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Graham & Green being unable to refund you.
  • We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Faulty Items

If you believe your item is faulty please contact our friendly mail order team on 020 8987 3700 or by email on mailorder@grahamandgreen.co.uk. In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund, compensation or reimbursement.

We can only replace faulty items with the same item.

Returning Self-Assembly Items

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our friendly mail order team if any damage is spotted. Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

Returning Made to Order Upholstery Items

Please note if you purchase ‘made to order’ upholstery from Graham and Green through the website or by telephone with our mail order team you agree to the following Terms and Conditions.

If you wish to purchase a 'made to order' sofa, armchair, footstool or ottoman, the order cannot be cancelled once it has been placed. If for whatever reason, you change your mind about the item, a 20% re-stocking fee will be applied . Should you choose to return the furniture to us for any reason within fourteen days of delivery, Graham & Green reserves the right to retain a 20% re-stocking fee as it was not a stock item and was made specifically for you. You must contact our mail order team either by email (mailorder@grahamandgreen.co.uk) or by telephone (020 8987 3700) within fourteen working days from date of delivery to arrange a refund for your order. You must ensure the item/s are returned to us in a perfect saleable condition and in its original packaging. Failure to do so will result in Graham & Green being unable to refund you. All collections of made to order items will be at the customer’s cost.

Sofas, armchairs, ottomans and footstools ordered with a customer's own fabric or material cannot be cancelled, returned or refunded once purchased.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please ensure you measure correctly before placing your order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery plus collection charge will be deducted from any refund or exchange value.

Furniture Delivery Disclaimer

We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. It is the customer’s responsibility to measure up accurately to ensure the items can be successfully delivered.  Graham and Green do not accept any responsibility for items that cannot fit into residences.

When an item of furniture is delivered to you, it is your responsibility to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham and Green being unable to refund you.

If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
mailorder@grahamandgreen.co.uk where your comments are very welcome.


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