Delivery
UK Mainland
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Standard delivery
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£5.95
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Extra Large parcels
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£15
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Large / heavy furniture (Inside M25)
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£38
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Large / heavy furniture (Outside M25)
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£58
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Orders over £2,500
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FREE
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Northern Ireland & Channel Isles
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Standard delivery
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£25
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Small furniture items
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Quote
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Large / heavy furniture
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Quote
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For a delivery quotation to Northern Ireland & the Channel Isles, please call 0845 130 6622 during office hours.
Customer Collection
Last year you said you'd rather collect your large items direct from our warehouse. No problem, during the festive period we'll be open for Saturday collections if you order large items by phone, from 10am-2pm
International Shipping
We are unable to deliver internationally. Unfortunately the cost to deliver internationally is cost prohibitive for customers as our courier options do not enable us to offer competitive charges.
We are looking to change this in the future, but for the moment, we are unable to deliver to countries outside the British Isles and Northern Ireland.
Delivery T’s & C’s
Weekend Special delivery is available for furniture items within London’s M25 at a charge of £70. Unfortunately we cannot offer this service for customers outside London.
For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card or contact our Customer Services team on 0845 130 6622. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.
Delivery Times
We will always try to deliver your new furniture within two to four weeks on a mutually convenient day and you will be contacted with available time slots – so there’s no staying in all day wondering when we’re going to arrive.
In stock
Items dispatched by standard delivery should arrive within 3-5 working days. Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile items.
Pre order items
Items on pre-order are currently in production/transit and
due to arrive into our warehouse within the next 4-6 weeks.
Made to order items
Our upholstered Dream, Snooze, Windsor, Antibes and Pascale ranges are commissioned especially for you and have an approximate 6-8 week lead time (10-12 week for Windsor). Upon receipt of your order, a contract will be sent to you. Once the contract has been signed and the order placed, any cancellations will incur a 20% cancellation fee.
Large/Heavy Furniture Items
Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Delivery to Northern Ireland requires a bespoke delivery charge. Please call 0845 130 6622 to place your order. Once your order has been processed, a Customer Services representative will contact you with a quote at which point you may continue with the order or decline and receive a refund.
Measurements
Please make sure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.
Furniture delivery disclaimer
We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please read the statement under "Measurements" to ensure you understand your responsibilities before ordering any furniture items.
If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
mailorder@grahamandgreen.co.uk where your comments are very welcome.
Store Purchase Returns
While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If for any reason you are unhappy with your purchase from one of our stores, just return it to the store in its original packaging, within 28 days, and your goods will be exchanged or a credit note issued.
Online Purchase Returns
While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. Simply complete the returns form that was included with your order and enclose it with the items and post back to:
Returns Dept. Graham & Green, 2 Shield Drive, West Cross Centre, Brentford, TW8 9EX
Items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failiure to do so may result in Graham & Green being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
