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Delivery, Collection & Returns

UK Mainland

 

Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

Orders over £2,000

Inside M25

£5.95 £15 £38 FREE

Outside M25

£5.95 £15 £58 FREE

Scottish Highlands

£5.95 £15 £58 FREE


Offshore UK

 

Standard Delivery

Extra Large Parcels

Large/Heavy Furniture

2-Man Furniture (Sofas, etc)

Guernsey

£15 £25 £75 £125

Isle of Wight

£15 £25 £75 £125

Jersey

£15 £25 £75 £125

Northern Ireland

£5.95 £25 Email for a Quote* Email for a Quote*

Isle of Man

£15 £25 Email for a Quote* Email for a Quote*

Isle of Scilly

£15 £25 Email for a Quote* Email for a Quote*

Republic of Ireland

£15 £25 Email for a Quote* Email for a Quote*

Scottish Islands

£15 £25 Email for a Quote* Email for a Quote*

*To request a quote, please email mailorder@grahamandgreen.co.uk with the items you would like to order and your address. A member of our team will be in touch within 2 working days with a bespoke delivery quote for your order.

Order & Collect / Click & Collect

Our Order & Collect / Click & Collect option is a free service.

If you have requested to collect your order from the warehouse please note the following information:

We will endeavour to have your purchase ready for collection 48 hours after your order has been received. This does not apply to ‘made to order’ items.

A member of our team will notify you by email when your order is ready to be collected. Please remember to bring a valid photo ID (passport or full UK driving license) and a printout of your receipt or your order confirmation. For your protection against fraud, we will be unable to release your purchase without the appropriate ID

To take advantage of our click and collect service, payment must be made in advance online as payment cannot be accepted at collection point.

Please note that we will only be able to hold your order for fourteen days. After this time, your order will be cancelled and your payment automatically refunded.

Before leaving to collect your order, please consider the size of the item you wish to collect and whether your vehicle has sufficient space.

Opening hours for warehouse collection are:

Mon–Fri: 9am-3.30pm

Saturday: 9am-1pm

International Shipping

Although we do not offer international shipping, you are more than welcome to arrange a courier to collect the goods from our warehouse on your behalf after an order has been placed. Please contact our mail order team for more information.

Express Delivery

Express delivery can be can be arranged when ordering over the phone with our mailorder team. Express delivery is only available to mainland UK customers and is charged at a flat rate of £12 for standard delivery items. Express delivery is not available on furniture or extra large items. Your order will be dispatched the same day and in most cases will be delivered the next morning - so please ensure there will be somebody in to receive the order. Express delivery can be arranged up until 1pm (to ensure the order has time to be packed and shipped), and express orders placed on Friday will be delieved the following Monday.

Inside/Outside M25 Postcode Rates

Postcodes which have addresses both inside and outside of the M25 may be charged at the outside-M25 rate. If your address falls within the M25, but you are being charged the outside-M25 rate, please contact our Customer Services team on 020 8987 3700 to place your order.

Delivery T’s & C’s

Weekend Special delivery is available for furniture items within London’s M25 at a charge of £70. Unfortunately we cannot offer this service for customers outside London.

For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card or contact our Customer Services team on 020 8987 3700. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.

Delivery Times

We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day and you will be contacted with available time slots – so there’s no staying in all day wondering when we’re going to arrive.

Please refer to delivery lead times below for your purchases:

•    Small/standard items – delivery within 3-5 working days
•    Extra large parcels / Furniture items – delivery within 2-4 weeks
•    Extra large parcels/ Furniture deliveries to Scotland 3-4 weeks
•    Mixed Items – All items delivered together within 1-4 weeks

In stock

Items dispatched by standard delivery should arrive within 3-5 working days. Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile items.

Pre order items

Items on pre-order are currently in production/transit and due to arrive into our warehouse within the next 4-6 weeks.

Made to order items

Our upholstered ranges are commissioned especially for you and have approximate lead times (please refer below for each range's lead time). 

•   Dream: 6-8 weeks
•   Snooze: 6-8 weeks
•   Della: 6-8 weeks
•   Windsor: 10-12 weeks
•   Regents: 10-12 weeks
•   Melton: 10-12 weeks
•   Antibes / Pascale: 10-12 weeks
•   Lily Armchair: 6-8 weeks
•   New York: 10-12 weeks

Hypnos Aphrodite Mattress: 6-8 weeks

Large/Heavy Furniture Items

Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Delivery to Northern Ireland, Republic of Ireland, Scottish Islands, Isles of Scilly & Isle of Man require a bespoke delivery charge. Please call 020 8987 3700 to place your order where a quote is required..

 

Store Purchase Returns

At Graham and Green we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, return it to the store in its original condition within 14 days for an exchange or refund.
 
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Online Purchase Returns

At Graham and Green we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, return it to us in its original condition. Simply complete the returns form that was included with your order and enclose it with the items and post back to:

Returns Dept. Graham & Green, 2 Shield Drive, West Cross Centre, Brentford, TW8 9EX

Return to Warehouse

Unfortunately due to limited storage space, we are unable to accept returns of products purchased online in either our Notting Hill or Primrose Hill stores. You are welcome to return products in person to our warehouse should you wish. Please check warehouse opening hours.

Standard & Extra Large Parcels

Items must be returned within 14 days of receipt to qualify for a refund or exchange.You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Graham & Green being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost. This does not affect your statutory rights.

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Furniture and Upholstery Cancellation & Returns Policy for Web & Telephone orders

Please note if you purchase furniture or upholstery from Graham and Green through the website or by telephone with our mail order team you agree to the following Terms and Conditions.

Please read the statement under "Furniture Measurements" above to ensure you understand your responsibilities before ordering any furniture items.

When an item of furniture is delivered to you, it is your responsibility, to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham and Green being unable to refund you.

If you wish to purchase a 'made to order' sofa, armchair, footstool or ottoman, the order cannot be cancelled once it has been placed. If you choose to change the fabric you have chosen after placing your order, a 20% re-stocking fee will be applied (orders with customer's own fabrics cannot be amended or cancelled). Should you choose to return the furniture to us for any reason within seven days of delivery, Graham & Green reserves the right to retain a 20% re-stocking fee. You must contact our mail order team either by email (mailorder@grahamandgreen.co.uk) or by telephone (020 8987 3700) within seven working days from date of delivery to cancel your order. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham & Green being unable to refund you.

Sofas, armchairs, ottomans and footstools ordered with a customer's own fabric or material cannot be cancelled, returned or refunded once purchased.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Cost of returning items

We require you to be responsible for the cost of returning an item to us where you have changed your mind.

If you believe your item is faulty please contact our friendly mail order team on 020 8987 3700 or by email on mailorder@grahamandgreen.co.uk

Measurements

Please ensure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.

Furniture Delivery Disclaimer

We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please read the statement under "Measurements" to ensure you understand your responsibilities before ordering any furniture items.

If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
mailorder@grahamandgreen.co.uk where your comments are very welcome.

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