Delivery & Returns
UK Mainland
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Standard delivery
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£5.95
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Extra Large parcels
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£15
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Large / heavy furniture (Inside M25)
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£38
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Large / heavy furniture (Outside M25)
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£58
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Orders over £2,000
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FREE
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Northern Ireland & Channel Isles
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Standard delivery
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£15
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Extra Large parcels
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£25
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Furniture (excluding Sofas)
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£75 |
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Sofas
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£125
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International Shipping
We are unable to deliver internationally. Unfortunately the cost to deliver internationally is cost prohibitive for customers as our courier options do not enable us to offer competitive charges.
We are looking to change this in the future, but for the moment, we are unable to deliver to countries outside the British Isles and Northern Ireland.
Delivery T’s & C’s
Weekend Special delivery is available for furniture items within London’s M25 at a charge of £70. Unfortunately we cannot offer this service for customers outside London.
For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card or contact our Customer Services team on 0845 130 6622. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.
Delivery Times
We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day and you will be contacted with available time slots – so there’s no staying in all day wondering when we’re going to arrive.
Please refer to delivery lead times below for your purchases:
• Small/standard items – delivery within 5-7 working days
• Extra large parcels / Furniture items – delivery within 2-4 weeks
• Extra large parcels/ Furniture deliveries to Scotland 3-4 weeks
• Mixed Items – All items delivered together within 1-4 weeks
In stock
Items dispatched by standard delivery should arrive within 5-7 working days. Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile items.
Pre order items
Items on pre-order are currently in production/transit and due to arrive into our warehouse within the next 4-6 weeks.
Made to order items
Our upholstered ranges are commissioned especially for you and have approximate lead times, please refer below for each range's lead time:
• Dream: 6-8 weeks
• Snooze: 6-8 weeks
• Della: 6-8 weeks
• Windsor: 10-12 weeks
• Regents: 10-12 weeks
• Melton: 10-12 weeks
• Antibes / Pascale: 10-12 weeks
• Lily Armchair: 6-8 weeks
• Johnny Sleigh Beds: 10-12 weeks
• Julian Sleigh Beds: 10-12 weeks
• Hypnos Aphrodite Mattress: 6-8 weeks
Large/Heavy Furniture Items
Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £38 within the M25 and £58 to the rest of the UK. Special deliveries to Northern Ireland & Channel Islands may require a bespoke delivery charge. Please call 0845 130 6622 to place your order. Once your order has been processed, a Customer Services representative will contact you with a quote at which point you may continue with the order or decline and receive a refund.
Furniture measurements
Please ensure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.
Furniture delivery disclaimer
We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please read the statement under "Furniture Measurements" above to ensure you understand your responsibilities before ordering any furniture items.
If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
mailorder@grahamandgreen.co.uk where your comments are very welcome.
Store Purchase Returns
At Graham and Green we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, return it to the store in its original condition within 14 days for an exchange or refund. We will only be able to issue a credit note for returns accepted outside this time frame.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
Online Purchase Returns
At Graham and Green we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, return it to us in its original condition. Simply complete the returns form that was included with your order and enclose it with the items and post back to:
Returns Dept. Graham & Green, 2 Shield Drive, West Cross Centre, Brentford, TW8 9EX
Standard & Extra Large Products
Items must be returned within 14 days of receipt to qualify for a refund or exchange. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Graham & Green being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost. This does not affect your statutory rights.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
Furniture & Upholstery Cancellation & Returns Policy for Web & Telephone orders
Please note if you purchase furniture or upholstery from Graham and Green through the website or by telephone with our mail order team you agree to the following Terms and Conditions.
Please read the statement under "Furniture Measurements" above to ensure you understand your responsibilities before ordering any furniture items.
When an item of furniture is delivered to you, it is your responsibility to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.
If you order furniture that is not a part of our made to order range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham & Green being unable to refund you.
If you wish to purchase a ‘made to order‘ sofa, armchair, footstool or ottoman, the order cannot be cancelled once it has been placed. Should you choose to return the furniture to us for any reason within seven days of delivery, Graham & Green reserves the right to retain a 20% re-stocking fee. You must contact our mail order team either by email (mailorder@grahamandgreen.co.uk) or by telephone (0845 130 6622) within seven working days from date of delivery to cancel your order. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham & Green being unable to refund you.
Sofas, armchairs, ottomans and footstools ordered with a customer’s own fabric or material cannot be cancelled, returned or refunded once purchased.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Christmas Returns
We've specially extended our returns period over Christmas. Items purchased from grahamandgreen.co.uk or by telephone with our mail order team and dispatched during the period from November 15th, 2012 to December 24th, 2012 inclusive may be returned at any time on, or before January 14th, 2013 for a refund, exchange or credit note.
Please ensure the item is returned unused and in its original packaging otherwise we will only be able to issue a credit note. Our returns policy will revert to the standard 14-day period for items purchased after December 24th, 2012. This policy is not extended for store purchases.
