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Delivery & Collections

DELIVERY TIMES & COSTS 

Mainland UK

Standard (Tracked) Extra Large Parcel
(Tracked)
Single Small Furniture Large Furniture Sofas
2-3 working days

£5.95

2-3 working days

£15

Up to 2 weeks

£30*
+£20 for assembly
(optional)

Up to 2 weeks

£55
+£20 for assembly
(optional)

Up to 2 weeks*

£80

  • £35.95 for single Small Furniture items and Standard items  Your order wil be shipped individually. Your standard items will be delivered in 2-3 days.

UK Highlands, Islands, Northern Ireland

Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.

Standard (Tracked) Extra Large Parcel (Tracked)  All Furniture
3-5 working days

£15

 

3-5 working days

£25

 

Up to 2 weeks*

Contact Customer Services for delivery and assembly costs

Republic of Ireland

Standard (Tracked) Extra Large Parcel (Tracked) All Furniture 
3-5 working days

£15

Approx. one month

Contact Customer Services for
delivery costs

Approx. one month*

Contact Customer Services for
delivery costs

*Delivery times may vary for made-to-order armchairs and sofas – approximate delivery times are given on each item’s product page. Sadly, we cannot deliver beds outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details on this here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice.

 

DELIVERY OPTIONS EXPLAINED

Standard & Extra Large Parcel 

Standard: this covers all small items such as gifts, home accessories, and soft furnishings.

Extra Large Parcel: this includes larger home accessories, like lighting, small tables, stools and so on.

Both options are delivered by either DPD or Parcelforce (depending on the size and location).

Once your order has been dispatched, you’ll receive a confirmation email and text with a delivery date and tracking reference. At this point, you’ll also have the option to amend the delivery date and drop-off location. You’ll receive a text message on the day of your delivery detailing a one-hour delivery time slot.

 

DPD delivery benefits

  • Text and email notifications with online tracking reference so you can follow your parcel’s location.
  • Option to update your delivery location and date.
  • On the delivery day, you’ll have access to a map via your tracking reference that shows where the DPD delivery transport is.
  • Able to deliver to even the most remote places in the UK.

 

Parcelforce delivery benefits

  • Text and email notifications with online tracking reference so you can follow your parcel’s location.
  • Pick-up available from a local Post Office or Parcelforce depot near you.
  • Able to deliver to even the most remote places in the UK.

 

All Furniture 

Single Small Furniture: this is applicable to one small furniture item such as a shelf, bedside table, rug or mirror.

Large Furniture: this refers to large and multiple furniture items like beds, wardrobes, chests of drawers, and sofas.

Once your order has been dispatched, you’ll receive an email confirming the delivery date and a three-hour delivery time slot. On the evening prior to delivery, our team will re-confirm your delivery time slot. On the morning of delivery, they will text you with a delivery arrival ETA.

If you need to rearrange your delivery date and time, you should request this at least 48 hours in advance. Please note you may be charged for failed delivery and amends to delivery within 48 hours will require an additional charge. If your delivery is confirmed but you decide to cancel 48 hours beforehand then the delivery cost will be charged to you in full.

If required, our two-person team will be happy to carry your furniture to your room of choice for you, after undertaking a walk-through safety assessment. Otherwise, we will leave your item in a nominated safe place outside your home.

If you wish, we can remove unwanted packaging. However, please note that the original packaging must be kept for items that will be returned. Furniture must be checked thoroughly before the delivery is signed for.

Please note that furniture which weighs over 95kg can only be delivered to a ground floor room. Our delivery partners will use a two-person team and if possible, will use a skate wheel to safely move the item(s) into your property. If you believe there will be any access issues, then please speak to our Customer Services team prior to ordering.

 

Optional Furniture Assembly 

Our specialist courier service will assemble selected furniture for you upon arrival. Furniture that requires assembly may be subject to an additional £20 charge per item. Please contact our Customer Service team who will arrange this for you.

We recommend measuring all spaces your items will pass through in your home prior to ordering. We apologise for any inconvenience, but we cannot accept responsibility for items that won’t fit into residences.

 

RECEIVING YOUR ORDER 

If everything you’ve purchased is in stock, we aim to dispatch your order by 2pm on the same working day. All the items on your order will be dispatched together, but if your delivery consists of more than one box then we cannot guarantee they will be delivered at the same time. If you’d like to arrange for your in-stock items sooner, please do get in touch with our Customer Service team who will be happy to help.

If you have purchased a furniture item, you will be required to sign a confirmation that states the goods have been delivered in a satisfactory condition. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as soon as possible. If you cannot be there to sign the confirmation, you have 72 hours to notify our Customer Service team of any faults.

If you believe items are missing from your order, please contact our Customer Service team before attempting to assemble or return the item.

For details on our returns policy, please click here.

 

Click & Collect

After placing your order, please allow 72 hours before collecting your items from our Trowbridge Outlet. Prior to collection we recommend calling our Customer Service team on 01225 418 200 to confirm your order is ready. Our outlet store address for collections is as follows:

Graham and Green – Outlet
Unit 9a
Avon Way
Canal Road Industrial Estate
Trowbridge
BA14 8BL

Collections are available from our Trowbridge Outlet 8am – 3.30pm, Monday to Friday and 9.30am-4pm on Saturday. Orders are kept for 14 days and, if not collected, will be returned and refunded. Please bring your order reference and proof of ID.

If you’d like a courier to collect your order and you need help deciding which collection arrangement is suitable, please contact our Customer Service team. They’ll provide you with the dimensions of your order so you can organise the collection with a courier of your choice.

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