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Delivery, Collection and Returns

As a small family business we like to be transparent and honest about our costs. We don’t make any profit from delivering products to our customers and have chosen to charge for delivery and returns rather than hiding it in the price of our products. We work hard to find the best delivery service for every product we sell, charges are based on the weight and size of the items you are ordering.

We deliver within mainland UK and also to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly. If you live abroad we’re happy to work with you to organise a third party courier to collect from our warehouse, please contact customer services for more information here.

 

DELIVERY

Within Mainland UK

Standard Delivery Express Delivery (Standard Parcels) Extra Large Parcels Furniture and Fragile Parcels
£5.95 £12.00 £15.00 £48.00

 

Standard Delivery (Signed for) Delivered within 3-5 working days
Express Delivery (Standard Parcels) Delivered next working day (if order placed by 1pm)*
Extra-Large Parcels (Signed for) Delivered within 3-5 working days
Furniture and Fragile Parcels Delivered within 7-21 working days, contact customer services for more info here

*Express delivery is available within mainland UK, excluding some areas where our carrier does not offer this service. A full list of areas where Express delivery is not available can be found here.

 

Outside Mainland UK

This applies to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.

Standard Delivery (Signed for) Extra-Large Parcels (Signed for) Furniture and Fragile Parcels
£15.00 £25.00 Quote Required*

* Where a quote is required, place your order as normal and our customer service team will be in touch with more information.

Standard Delivery Delivered within 3-5 working days
Extra-Large Parcels Delivered within 3-5 working days
Furniture and Fragile Parcels Delivered within 7-21 working days, contact customer services for more info here

 

Click and Collect

A free click and collect service is available at our warehouse in Chippenham. When ordering, simply select the service at the checkout and our customer services team will send you an email when your order is ready to collect.

Click here for opening hours, directions and contact information.

Jersey Goods & Services Tax

The Jersey customs authority imposes a Goods & Services Tax (GST) on products imported from the UK with a value of over £240 (including purchase price of goods and delivery costs). Please be aware of this if placing an order to be delivered to Jersey. You will find more details on the the Jersey government website here.

International Orders

If you live abroad we’re happy to work with you to organise a third party courier to collect from our warehouse, please contact customer services team on +441225 418 200 for more information or by email here.

    For more detailed information on our delivery terms and conditions please click below:

  • Delivery - more information


RETURNS

We want you to be thrilled with every item you receive, but we understand that there are occasions you may want to return an item. If you aren’t totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery fees.

Unwanted Items

Online and Telephone Returns

If you’d like to return an unwanted item ordered online or over the phone please complete the returns form in your parcel and return items to:

Graham & Green Returns, Unit 1 Bumpers Way, Bumpers Farm, Chippenham, SN14 6LH. View on Google Maps here.

You are responsible for covering the cost of returning items to us. We are happy to arrange a collection for unwanted items at a charge of £10.00 per box for a standard delivery order, £15.00 per box for an extra large parcel and £48.00 for furniture and fragile items. To organise this, please contact our customer services team on 01225 418 200.

Please take care to keep all packaging until you are happy with the product as we can only accept returns with original packaging. You can download another returns form by clicking below:

In Store Returns

All purchases made in store will need to be returned directly to store within 14 days. This can be done in person or by posting items back to stores. Click here for all store details.

Please provide proof of purchase with your original receipt and ensure products are returned in original packaging.

Unfortunately items ordered online or over the phone cannot be returned to store due to limited storage space.

Faulty Items

If you believe your item is faulty, please contact our customer services team straight away on 01225 418 200 or email mailorder@grahamandgreen.co.uk. They will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our customer services team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost

Returning Bespoke Items

All of our bespoke items have been made-to-order especially for you and are not usually stocked by Graham & Green. This means you cannot amend the order once it has been placed and cannot cancel the order.

If you no longer want the bespoke item, 20% of the product price will be kept by Graham & Green to cover re-stocking costs.

If you wish to return you bespoke order, you must contact our customer services team on 01225 418 200 or mailorder@grahamandgreen.co.uk within 14 days of delivery. A return collection will then be made at a cost to you.

All items must be returned in a saleable condition and in original packaging, otherwise Graham & Green will be unable to issue a refund.

If you have ordered a bespoke design in your own fabric we are unable to accept any cancellation, return or refund of the item.

Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces, click here to read our handy guide.

Returning Outlet Store Items

All items purchased in our outlet store or warehouse sale are sold as seen with any marks or damaged described before purchase and cannot be returned for a refund or exchange.

This does not affect your statutory rights, and if an item becomes faulty we will be able to offer a refund once the item has been returned.

Please note that all lighting is fully tested and we ensure that it is completely safe and working before it enters the store.

Exchanges

We are able to offer an exchange for an alternative item, providing there is available stock. Please be advised that you are responsible for the returns postage cost. Contact our customer care team on 01225 418 200 for further information..

    For more detailed information on our returns terms and conditions please click below:

  • Returns - more information



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