Delivery and Returns
HOW MUCH WILL MY DELIVERY COST?
As a small family run business, we like to be transparent and honest about our delivery costs. Rather than hiding them in the price of our products, we instead ask for the below contribution towards our deliveries.
Within Mainland UK
|Standard Delivery||Express Delivery||Extra Large Parcels||Large Mirrors||Furniture|
UK Highlands & Islands, Northern Ireland and the Republic of Ireland.
|Standard Delivery||Express Delivery (Standard Parcels)||Extra Large Parcels||Furniture and Fragile Parcels|
WHEN WILL MY ORDER BE DELIVERED?
If everything you’ve ordered is in stock and ready to go, we aim to dispatch your order by 2pm the same working day. Orders placed after this will be dispatched the next working day.
|Standard Delivery (Signed for)||Delivered within 3-5 working days|
|Express Delivery (Standard Parcels)||Delivered within 1-2 working days|
|Extra-Large Parcels (Signed for)||Delivered within 3-5 working days|
|Furniture and Fragile Parcels||Delivery usually takes place within 2 weeks.|
To reduce emissions and help protect our planet, all of the items on your order will be delivered together. If you have a bespoke item on your order, this means everything will be delivered when your sofa, armchair or ottoman is ready to go.
If you’re hoping for your in stock items sooner, our Customer Care team will happily split your order for an additional delivery charge.
Unfortunately, because our warehouse is so busy right now, we’re unable to combine orders after they’ve been placed. We hope you understand and apologise for any inconvenience caused.
HOW WILL MY ITEM BE DELIVERED?
From our speedy standard delivery to our specialist two-person service, we work hard to find the very best delivery option based on the weight, size and fragility of each product.
Standard and Extra-Large Parcels:
Small and medium items such as our cushions, lamps and bedside tables are delivered via Parcelforce.
You’ll receive a confirmation email once your order has been dispatched and a one-hour time slot on the morning of your delivery. Please allow 3-5 working days.
Furniture and Fragile Parcels:
Large and fragile items such as beds, sofas and floor mirrors are delivered with our specialist two-person delivery service. Our delivery team will email you to organise a convenient date, followed by a time slot 72 hours before your delivery day. Please allow approximately 10 working days.
Our team will offer to carry your beautiful new things to your room of choice if required, subject to a walk-through assessment of whether it is safe to do so. Otherwise, we will leave your item in a nominated safe place outside your home. We’ll also remove any unwanted packaging and offer full assembly (where requested in advance of delivery slot planning) for sofas and beds etc.
Our delivery team are continuing to wear protective face masks and gloves. They are also carrying hand sanitiser and antiviral wipes as additional safety measures. If you or anyone else living at the property are showing symptoms of COVID-19, our delivery team will reschedule at a later date. Thank you in advance for your understanding and for helping to keep our delivery team safe by maintaining a safe distance.
WHERE DO YOU DELIVER?
We deliver within the mainland UK and also to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.
A quote is required for Furniture and Fragile Parcels outside of mainland UK. Simply order as normal and our Customer Care team will be in touch to help. We’re sadly unable to deliver beds outside of mainland UK due to their weight and size.
If you live abroad, we will happily deliver to a UK based shipping company of your choice.
Jersey Goods & Services Tax
The Jersey customs authority imposes a Goods & Services Tax (GST) on products imported from the UK with a value of over £240 (including purchase price of goods and delivery costs). Please be aware of this if placing an order to be delivered to Jersey. You will find more details on the the Jersey government website here.
Delivery - More information
Delivery - Terms and Conditions
For more detailed information on our delivery terms and conditions please click below:
Collections are available from our Outlet store in Chippenham between 10am and 4:30pm Monday to Saturday. Orders placed by 2pm will be ready for collection the following day, whilst orders placed after 2pm on Saturday can be collected from Tuesday. Orders will be kept for seven days so there’s no need to rush. Please bring your order number and proof of ID when collecting. If you wish for a courier to collect your order, please contact our Customer Care team. They can confirm the weight and dimensions of the packaged items to ensure a suitable courier is arranged
We want you to love every item you receive, but we understand that there are times when you may want to arrange a return.
If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees.
You are responsible for covering the cost of returning items to us. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your completed returns form to help our team identify your order. Without this, we may be unable to complete your refund or exchange. Please note, it takes up to five days to process a return though this may be longer without a completed returns form.
STANDARD AND EXTRA LARGE PARCELS:
Standard and Extra Large Parcels may be returned via your local Post Office. Please complete a returns form and return your item in the original packaging to the below address:
Graham and Green Returns, Unit 1 Bumpers Way, Bumpers Farm, Chippenham, SN14 6LH
Standard size parcels may be returned via your local Post Office at a charge of £6.95 per box. Please contact us first, by emailing email@example.com and we can arrange this for you.
Alternatively, we are happy to arrange a collection at a charge of £10.00 per box for a Standard Parcel order and £15.00 per box for an Extra Large Parcel.
IN STORE RETURNS:
We please ask that all purchases made in store are returned to our stores within 14 days. You’re welcome to do this in person or by posting the items back to us. Click here for our store addresses.
Please provide proof of purchase with your original receipt and ensure products are returned in original packaging. If posting, please include a completed returns form.
We’re unable to accept in store returns of orders placed online.
FURNITURE AND FRAGILE ITEMS:
For larger items such as chest of drawers and floor mirrors, please email firstname.lastname@example.org and our Customer Care team will arrange for our specialist two-person delivery team to collect from your home for £48. Please note that we will only be able to collect items if they have been packaged in advance of our arrival – preferably in the original packaging.
Items which require assembly cannot be returned for a refund or exchange after they have been assembled.
We are unable to accept returns on ceiling pendants and wall lighting if they have been installed.
This does not affect your statutory rights and if an item becomes faulty we will offer a refund once the item has been returned.
Our bespoke sofas, armchairs and ottomans are made to order and so we’re unable to amend or cancel your order.
If you’d like to return a bespoke item, please email email@example.com within 14 days and we will arrange a collection for £48. We will deduct a 20% restocking fee from your refund to help cover the cost to us.
Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces, click here to read our handy guide.
We hope you’ll love your new mattress, but we know how important it is to test them first. We recommend popping your sheets on top of the protective plastic wrapping first to check you’ve found your perfect mattress. Once the protective plastic wrapping has been removed, we’re unable to accept a return.
OUTLET STORE ITEMS:
All items purchased in our Outlet Store or Warehouse Sale are sold as seen with any marks or damages described before purchase. They cannot be returned for a refund or exchange.
This does not affect your statutory rights, and if an item becomes faulty we will be able to offer a refund once the item has been returned.
Please note that all lighting is fully tested and we ensure that it is completely safe and working before it enters the store.
If you believe your item is faulty, please contact our Customer Care team on firstname.lastname@example.org to organise a replacement or return.
Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer Care team first.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost
We’re happy to offer an exchange for an alternative item, providing there is available stock. Please email email@example.com and our Customer Care team will arrange this for you. Please note that you are responsible for the returns postage cost.
Returns - Terms and Conditions