Custom Options
We strongly recommend ordering our free fabric swatches to take a closer before purchasing your bespoke item. Fabrics may differ slightly from our online images and in certain settings depending on the light.
All of our bespoke upholstery is fire retardant for domestic use.
We offer additional or alternative options for each of our made-to-order collections. If you have any specific requests that are not listed, please call our friendly Customer Service team on 01225 418 200 for more information.
Delivery
This bespoke item is made to order in a colour, material and size of your choice and will take approximately 8-12 weeks to be made. Once it has been made, it will be dispatched directly from the maker and usually delivered within 7-14 working days, but please allow up to 21 working days.
Your item will be delivered within a mutually convenient time slot using our specialist bespoke furniture courier service. They will carry out any assembly required and remove all unwanted packaging.
Due to the size and weight of this item, we may only be able to deliver it to a ground floor room. Please contact our Customer Services team for more information on the options available.
Delivery cost within Mainland UK is £80.
Delivery of bespoke armchairs, ottomans and footstools outside of Mainland UK will require a quote, however we cannot deliver bespoke sofas outside of Mainland UK due to their size. To arrange a delivery quote, please order as normal and our Customer Service team will be in touch.
All of our bespoke items have been made to order especially for you. This means you cannot amend or cancel the order once it has been placed.
Click here for more information on delivery.
Returns
All of our bespoke items have been made-to-order especially for you and are not usually stocked by Graham & Green. This means you cannot amend the order once it has been placed and cannot cancel the order.
If you wish to return your bespoke item, 20% of the product price will be kept by Graham & Green to cover re-stocking costs.
To return a bespoke item you must contact our customer services team on 01225 418 200 or mailorder@grahamandgreen.co.uk within 14 days of delivery of the order.
All returns are made at a cost to you, our customer services team can help to organise a collection for a charge of £80.
Click here for more information on delivery and returns.