CAREERS

CURRENT VACANCIES

• Head of E-commerce

  Reports to: Managing & Creative Director

  Department: E-commerce

  Location: Head Office, Bath

  Company Background

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century antiques, eclectic accessories, Provençal style & an inherent love of the exotic.

  The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  Job Purpose

  You will be responsible for managing and developing Graham and Green’s online sales channel, building and maintaining the E-commerce and Digital Marketing strategies and plans with the aim of channel growth, improvement, and stability.

  You will manage the E-commerce team across its trade, technical, merchandising, marketing and analytical range of responsibilities, leading the team to profitably grow online sales revenue, and continually improve the customer journey.

  You will have a particularly hands on role in managing the ongoing development of the website platform and it’s integrations, taking responsibility for third party relationships, management of projects, and implementing the requirements of the wider business.

  Key Responsibilities

  Strategic and leadership

  • Lead the E-commerce team across trade, technical, merchandising, marketing and analytical responsibilities, setting high standards and providing clear leadership
  • Provide strategic direction for the development of the website and digital marketing
  • Create annual departmental plans, designed to deliver on business targets
  • Contribute substantially to the long term strategic business plan, aligning E-commerce improvements with operational changes across the business
  • Ensure all third party agencies are motivated to provide excellent service, and that relationships are strong and mutually beneficial

  E-Commerce Platform

  • Develop, prioritise, and deliver the E-commerce platform development roadmap
  • Hands on responsibility for the maintenance and continual development of the E-commerce platform and its integrations and associated technologies
  • Define, scope, and project manage development projects, ensuring milestones are met, and testing is exhaustive prior to live release
  • Select and manage third party E-commerce service providers to deliver agreed programmes of work
  • Allocate development budget strategically, taking into account the needs of the wider business, and ensuring strong ROI
  • Manage the hosting of the website, monitoring site performance and downtime, working with internal teams and 3^rd parties to find solutions for any issues.
  • Maintain an in-depth understanding of the system and all integrations in order to ensure that all functionality is resilient and can be well supported in case of any issues.
  • Work with the I.T, manager on specifications for, and support of, integrations into the ERP system
  • Keep up to date with the latest developments in the E-commerce Platform and provide proactive recommendations of what tools and tactics the business should employ in order to make the most of it
  • Work with the Customer Services manager to develop the CS team’s ability to offer first-line resolution to website and online buying queries from customers
  • Collaborate across business teams such as I.T., Marketing, Merchandising, Customer Care, Operations to implement high quality solutions which meet business requirements
  • Maintain strong cyber security and work with the I.T. Manager to ensure all E-commerce systems are secure

  Trade, Marketing and CRM

  • Lead E-commerce trading activities and calendar in a multi-channel environment whilst working closely with the Marketing team and Creative Director to ensure brand consistency and relevance
  • Lead digital marketing activities with support from the wider team and Marketing department
  • Ensure the website is effectively merchandised, taking into account sales data and user interaction
  • Ensure digital marketing channels are well optimised and all available opportunities are harnessed, balancing ROI with the customer acquisition / lifetime value requirements of the channel
  • Continually optimise online conversion rates through the use of analytics, surveys, customer and interaction research, and AB testing
  • Work with the Marketing team to define a CRM strategy to increase customer retention levels, purchase frequency, and brand advocacy, enabling all marketers to run segmented communications strategies
  • Implement a process of continual review of digital marketing efforts, reporting weekly, monthly, quarterly and annually, and ensuring relevant stakeholders are aware of results and there are systems in place to manage collaborative improvement of results
  • Ensure our website and marketing materials meet legal requirements, including the GDPR regulations

  Person Specification

  • 5+ years in an e-tail environment, at least some of this in a leadership capacity
  • Commercially astute
  • Highly capable in managing and leading a team
  • Demonstrable success leading growth & improving ROI for a retailer online
  • Detailed working knowledge of all aspects of online marketing
  • Detailed working knowledge of operational aspects of E-commerce
  • Experience in specifying and leading major web development and integration projects
  • Technical E-commerce knowledge gained from exposure to the implementation and/or development of E-commerce Platforms and CMS systems
  • Excellent communication skills, both written and verbal
  • High level of energy to drive projects to completion
  • Highly organised with a hands on approach and attitude
  • Proven ability to drive great results from third party agencies
  • Determination and drive for results
  • Ability to analyse and interpret complex data sets
  • Affinity with luxury brands
  • Familiar with the Magento platform
  • MS Dynamics Navision experience ideal

  For more information about joining the family in this role please email your CV and covering letter to careers@grahamandgreen.co.uk.
  

• Junior Digital and Graphic Designer

  Job Title: Junior Digital and Graphic Designer

  Reports to: Senior Graphic Designer

  Location: Bath

  Hours: 40 per week

  About Graham & Green

  Graham and Green is a successful Home & Interiors brand and family business with over 40 years’ experience. Our customers come to us because they appreciate our passion for colour, travel, pattern and fantastic craftsmanship. They know that they will always find something well-made and original, and our customer service is second to none.

  What we’re looking for:

  We would like to welcome an enthusiastic and bright junior designer into our marketing team to help us with the busy season ahead.

  You would be reporting to our Senior Designer, who would be delighted to have your help with (in order of importance)

  • Email designs,
  • Social channel ads and third-party artwork
  • Seasonal campaign work
  • Marketing artwork for both web and print.
  • Image editing and administration
  • Assistance with preparation for seasonal catalogues

  You will need:

  • At least three years’ experience with Adobe Suite

  (You’ll need to really know your way around Photoshop and Indesign most of all)

  • At least two years’ experience of designing in a professional setting, paid or unpaid
  • Knowledge and preferably experience of laying out and slicing up email designs (no coding) – this is really important
  • Two years minimum experience of designing for the web
  • Good knowledge of – and interest in – retail brands and how they promote themselves
  • A keen interest in typography and vintage graphics
  • Strong organizational and communication skills
  • Ability to manage a variety of workloads and responsibilities
  • To quite like dogs, as we have two occasional office pets… and we’re all animal mad. As are our customers…

  You will get:

  In return, you will be part of a cheerful, talented young team, work in a fabulous office, gain lots of experience, get free breakfast on Fridays and – of course – be re-numerated appropriately for your work.

  We look forward to hearing from you!

  For more information about joining the family in this role please email your CV and covering letter to careers@grahamandgreen.co.uk.