JOIN OUR TEAM

We’re a family business, headed by Jamie and Lou Graham, and that means we do things differently. We strive to keep things friendly and passionate in a professional world. To use friendship rules over normal corporate ones. We use the phrase ‘a band of amateurs’ to describe ourselves sometimes – though many of our team are far from that! But it’s all about keeping that ‘always learning’ ethos and approach.

Our company is a community and only as good as the people who form it. That’s why we are always on the hunt for great people to bring their energy, ideas and determination to our special culture.

Our HQ in Bath is relaxed, informal and dog friendly. There’s a log burner for cosy winter mornings and at Christmas we’ll have the carols blaring. We’re lovers of great company, adventures, delicious food and dog walks.

WHO YOU ARE

Beyond the right skills and experience, we look for people with good values who will become an asset to our community. If that’s you, then you’re hardworking with a good sense of humour. You always give your all, but also don’t take yourself too seriously. You’re bright, positive, creative, curious, passionate and enthusiastic. A people-person and a team-player, who is autonomous enough to take the initiative and work independently too. You’ll be able to adapt to the quickly changing circumstances of a fast-moving retail environment. You’ll have a good head and a good heart.

You’re likely to love travel, nature, dogs (or cats!), good food and, of course, beautiful homeware.

All our current career opportunities are listed below.

CURRENT OPPORTUNITIES

• Marketing Copywriter & Press Assistant

  Job Title: Marketing Copywriter & Press Assistant

  Reports to: PR & Marketing Manager

  Department: Marketing

  Hours: 25 hours per week

  Location: Working from our Bath HO and working from home

  Job Purpose

  The Marketing Copywriter & Press Assistant is responsible for representing our brand through the written tone of voice and for developing all key marketing communication such as catalogue copy, blog articles, e-newsletters and quotes. From editorial style long form copy to punchy snippets in smaller spaces, you’ll translate briefs to deliver aspirational content that is on brand and aligned with our campaign strategies. You will also be on hand to assist our PR & Marketing Manager with any requests.

  Sharing a love of design with the reader, your copy will tell the story behind each product with warmth, expertise and detail. With a close eye on the latest lifestyle trends and our competitors, you’ll also help position Graham and Green as leaders in the interiors industry.

  Key Responsibilities

  BRAND GUARDIAN

  • Responsible for developing and evolving the Graham and Green tone of voice guidelines, ensuring that all copy is original, creative and on brand
  • Work closely with the E-Commerce, Design and wider Marketing teams to ensure our tone of voice is consistent across all channels, including but not limited to website copy, creative assets, social media, newsletters and in-store POS

  OPTIMISED DIGITAL CONTENT

  • Create written content for campaign landing pages, seasonal launches and promotions
  • Regularly review existing web copy, ensuring it is inspiring, informative and SEO optimised
  • Sign off product copy written by Product Marketer before upload onto website
  • Write e-newsletters with enticing subject lines and a clear call to action
  • Seasonal review of the welcome journey to ensure it remains relevant and engaging
  • Support the E-Commerce team with copy for customer acquisition, retention and loyalty
  • Research, write and build regular posts for the G&G lifestyle blog, The Guru
  • Write on-brand copy for search, display and social advertising with compelling headlines

  ENGAGING PRINTED COLLATERAL

  • Manage the copywriting and proofreading of the seasonal catalogue and regular review of all other printed collateral such as the G&G Sofa Book
  • Manage the G&G quote library, penning expert styling tips and supporting with press quotes
  • Write copy for ad hoc postcards, invites, POS and retail window signage
  • Proofread disclaimers and Ts & Cs wording

  PRESS & PR

  • Support the PR and Marketing Manager in delivering the PR and media strategy with effective media coverage
  • Assisting in creating regular Press Releases, owning the press image library and dealing with press image and quote requests
  • Running the press loans process

  Person Specification

  • A passionate storyteller with excellent creative writing skills
  • Impeccable grammar and punctuation
  • Ability to accurately interpret and respond to briefs
  • Highly organised with attention to detail
  • Excellent timekeeping and prioritisation
  • A love of interiors
  • Self-motivated, balancing personal ownership with inter-team collaboration

  Experience

  • Experience as a copywriter for a premium interiors or lifestyle brand
  • Significant experience of leading a social media department in homewares
  • Experience of working in a fast-paced digital retail environment
  • Long standing relationships with UK interior journalists and influencers
  • Excellent knowledge of SEO optimisation
  • Excellent knowledge of WordPress

  Benefits

  • One guaranteed weekend day off per week
  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Store Manager - Bath

  Job Title: Store Manager, Bath

  Reports to: Retail & Trade Operations Manager

  Sector:  Luxury Retail

  Hours: Sunday to Thursday 0900 to 1800 (1030 to 1730 on Sundays)

  Job Purpose

  The prime purpose of this role is to take full responsibility for the day-to-day running of our Bath store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.

  Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.

  Key Responsibilities

  • Inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
  • Proactively developing opportunities within the local area to maximise sales and increase profits.
  • A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
  • You will report to the Retail Trade & Operations Manager and assist them with rolling out sales and operations strategies.

  Additional Responsibilities

  • Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
  • Managing sales quotes and follow-up procedures.
  • Updating the CRM & Till system with relevant client information and activities.
  • Managing the visual merchandising standards and window displays.
  • Resolving customer issues and complaints, finding the best solutions.

  The ideal person will have

  • A holistic approach to motivating and leading others.
  • Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
  • Used to working towards KPIs, goals and targets and achieving them.
  • Advanced communication skills, both written and verbal.
  • Minimum 2 years’ experience of management and leadership experience.
  • Minimum 2 years’ high-end customer service and luxury retail experience.

  This is a summary of the core role – the Store Manager is expected to undertake additional
  ad-hoc duties when necessary to fulfil the needs of the business.

  Benefits

  • One guaranteed weekend day off per week
  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Assistant Store Manager - Elgin Crescent Store, London

  Job Title: Assistant Store Manager – Elgin Crescent Store, London

  Reports to: Store manager

  Sector:  Luxury Retail

  Hours: Tuesday to Saturday 0930 to 1830

  Job Purpose

  Your role will be to take responsibility for assisting the Store Manager in the

  day-to-day running of our inaugural Elgin Crescent Store in the heart of Notting Hill, ensuring our loyal and long-standing local customers receive the highest levels of customer service at all times. Your key accountabilities are to develop profitable store performance by assisting the Manager in motivating staff, maintaining the highest levels of customer service, along with ensuring the store is visually merchandised to an excellent standard.

  Key Responsibilities

  • Maintain the Graham and Green image to the highest standards.
  • Ensure window displays are installed in a timely manner to company standards.
  • Manage day-to-day operations at our Elgin Crescent store, assisting Store Manager and providing cover in their absence.
  • Ensure that Graham and Green customers are extended the highest levels of customer service at all times.
  • Deal promptly with customer complaints, liaising with customer services in order to resolve queries and escalate complaints/queries to the right level and department where necessary.
  • Be knowledgeable and familiar with all Graham & Green products so that they can effectively and accurately answer any customer question or concern.
  • Drive sales and increase profitability.  Be aware of the daily, weekly and monthly targets.  Work with the Store Manager to improve the profitability of the store (i.e. reducing HR costs, reducing damages and replacements to customers, maximising sales at full price, etc).
  • Have knowledge of MS Navision (processing a sale, returns, creating and amending a customer account, deposits, inter-branch transfers, back office, stock lookups, damages, ordering from suppliers, bar codes, end of day) and ensure that the team is trained as necessary.
  • Take full responsibility for the stock and manage it through accurate stock takes, to process all stock movements accurately (transfers in, transfers out, damages, returns, etc), to limit the amount of stock loss through theft and damages.
  • Responsibility for assisting Store Manager with stock management in conjunction with the Merchandising Department.
  • Liaise with Store Manager to re-assess stock seasonally to maximise sales in relation to stock availability and seasonal launches.
  • Take responsibility for the stock room, ensuring that products are stored safely and without the risk of damages, that all staff receive stock room training so that products are put away correctly, and to ensure the stock room is kept neat and tidy at all times.
  • Oversee incoming/outgoing press loans.
  • Oversee outgoing customer order store collections and incoming customer returns; ensure these processes happen smoothly.
  • Work with Store Manager and other departments to improve systems to manage the movement of incoming/outgoing stock through store efficiently.

  Additional Responsibilities

  • Assist with recruitment and training of new staff.
  • Assist in managing, motivating and developing all part time or full-time staff.
  • Ensure attendance, individual and team performance is managed effectively with all shop staff with support from the Store Manager.
  • Assist Store Manager in preparing monthly/weekly staff rotas and record all annual leave and absences.
  • Liaise with Store Manager to ensure adequate cover for lunches / holidays/ sickness.
  • Delegate daily tasks; hoovering, dusting, cleaning, replenishment, bathroom and kitchen areas and office areas to be kept clean and tidy.
  • Assist the Store Manager in planning and monitoring employee development and training to achieve maximum performance, productivity and job satisfaction.
  • Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met, including lifting.
  • Have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product and pass this on to their members of staff.
  • Review systems on an ongoing basis to improve efficiency and service levels
  • Key holder responsibilities, ie opening and closing the shops, covering in the case of absence, ability to be onsite in the event of an emergency.
  • Misc. administrative tasks as and when required, such as composing end of day reports.

  Skills/Knowledge/Experience

  • Proven management experience in leading, motivating & developing a team; minimum 2 years managerial experience
  • High end customer service and luxury retail experience
  • Excellent visual merchandising skills
  • Ability to work in a fast-paced environment and multitask
  • Computer savvy, experienced with till systems
  • Exceptional communicator, both written and verbal
  • Proven sales and customer satisfaction record essential
  • Familiarity with local market desirable

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Analytical thinker with strong numerical skills
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Warehouse Supervisor (Goods Out) - Trowbridge

  Job Title: Warehouse Supervisor (Goods Out)

  Reports to: Warehouse Manager

  Location: Trowbridge

  Work Pattern: Tues to Sat 0730 to 1600 (or flexibility to take alternative day off midweek)

  JOB PURPOSE
  We are at a pivotal point in our warehousing operation. We are looking to improve efficiency, accuracy, quality and overall customer satisfaction, with a move to a new larger facility and implementation of new warehouse management system. To aid these changes we are looking to bring a new level to the warehouse leadership team. The Supervisor position is a key role that will give the right person the opportunity to put their stamp on the Goods Out department and team, alongside developing their own leadership and coaching skills.

  KEY RESPONSIBILITIES

  • Assist the Warehouse Management Team in driving a program of continuous improvement, reviewing current and creating new standard operating procedures, to benefit the quality and efficiency of the department.
  • To lead and develop 5 to 15 permanent/agency staff ensuring that company procedures and Health and Safety standards are maintained at all times.
  • Assist the Warehouse Manager in the smooth running of day to day operations in all goods out areas, these operations will include but not be limited to:
  • Making sure all our customers receive their orders on time, amazingly packaged and in perfect condition first time, every time.
  • Looking after all outgoing services current and new including furniture logistics, DPD, Parcelforce, Euro Quotes and Customer Collections.
  • Keeping on top of all packaging, inserts, returns forms and making sure the Warehouse Manager is aware of low stock before we run out.
  • Quality control of all outgoing stock, reporting back to Warehouse Manager and Merchandising team when poor quality and damaged stock is found.
  • Working closely with our Customer Service team to keep them informed of any issues or changes that could affect our delivery dates so that we can manage customer expectations. This will include daily updates on the back-order report.
  • Creating Peak time plans to cover staffing, packaging and collections, making sure we don’t drop delivery SLA’s over these times.
  • Always thinking about the environment when it comes to our packaging, looking to improve our packaging and reduce waste.
  • Working with the Warehouse Manager, and Stock Control Supervisor to make sure our products are sent via the most cost-effective service for the customer and without carrier surcharge.
  • Ensure that all replacement orders are QC’d, packed and sent with the utmost care, feeding back any product quality concerns to the Merchandising team.
  • Deputise for the Warehouse Manager and other Department Supervisors where appropriate.
  • Escalate shortfalls in performance and productivity to the Warehouse Manager and manage staff resource day to day to ensure agreed KPI’s are met.
  • The business is about to launch a new WMS, you will be expected to work with the onsite team from Mecalux to support the smooth transition from Microsoft Navision to Easy WMS in your department, this will include UAT and attending all available training so that you can train and support your department going forward.

  SKILLS AND EXPERIENCE

  • A strong background in warehousing in a B2C ecommerce environment
  • Microsoft Excel
  • Experience of adapting material for various purposes, platforms and audiences.
  • Microsoft Navision
  • Strong Verbal communicator.

  BEHAVIOURS/ATTRIBUTES

  • A Strong Leader, Coach and Supportive trainer
  • Determination and drive for a high achieving team and department
  • Highly organised and able to work in time-sensitive environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Out of the box thinker, always looking at innovative ways to improve workflow
  • Strong commercial acumen, understand how your department effects the whole company P&L

  BENEFITS

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Flexible working
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  This is a summary of the role and the Warehouse Supervisor (Goods Out) is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.
  

• Store Manager - Bayswater Flagship Store, London

  Job Title:  Store Manager, Bayswater Flagship

  Reports to: Retail & Trade Operations Manager

  Sector:  Luxury Retail

  Hours: Tuesday to Saturday 0930 to 1830

  What can you expect in return for working with us?

  Graham and Green values our staff and invests in the development of our people. As a family business that has been established since 1974, we believe work should also be about happiness and fulfilment. If you are searching for a career that feels like being part of a family, this exciting opportunity is for you.

  What we are looking for

  • Are you a Manager or an experienced Assistant Manager with an inspirational leadership style, ready to coach a growing team and passionate about getting results?
  • Do you have an eye for design and want to go to the next level in your retail career?

  Job Purpose

  The prime purpose of this role is to take full responsibility for the day-to-day running of our flagship store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.

  Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.

  Key Responsibilities

  • Inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
  • Proactively developing opportunities within the local area to maximise sales and increase profits.
  • A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
  • You will report to the Retail Trade & Operations Manager and assist them with rolling out sales and operations strategies.

  Additional Responsibilities

  • Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
  • Managing showroom sales quotes and follow-up procedures.
  • Updating the CRM & Till system with relevant client information and activities.
  • Managing the visual merchandising standards and window displays.
  • Resolving customer issues and complaints, finding the best solutions.

  The ideal person will have

  • A holistic approach to motivating and leading others.
  • Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
  • Used to working towards KPIs, goals and targets and achieving them.
  • Advanced communication skills, both written and verbal.
  • Minimum 2 years’ experience of management and leadership experience.
  • Minimum 2 years’ high-end customer service and luxury retail experience.
  • This is a summary of the core role – the Store Manager is expected to undertake additional
  • ad-hoc duties when necessary to fulfil the needs of the business.

  Benefits

  • One guaranteed weekend day off per week
  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

CREATE YOUR DREAM JOB

Didn’t see any available roles that fit with your skills and experience but still want to join our team?

Let us know why we need you by creating your own Dream Job. Maybe there’s a role we didn’t even know we should have, or maybe you’re just one of those brilliant people we shouldn’t let get away.

If so, please send an email to careers@grahamandgreen.co.uk with your CV and a covering letter telling us what you could bring to G&G and why we absolutely have to hire you. We can’t promise to get back to everyone, but we will keep you on file in case the right role comes up in the future.