JOIN OUR TEAM

We’re a family business, headed by Jamie and Lou Graham, and that means we do things differently. We strive to keep things friendly and passionate in a professional world. To use friendship rules over normal corporate ones. We use the phrase ‘a band of amateurs’ to describe ourselves sometimes – though many of our team are far from that! But it’s all about keeping that ‘always learning’ ethos and approach.

Our company is a community and only as good as the people who form it. That’s why we are always on the hunt for great people to bring their energy, ideas and determination to our special culture.

Our HQ in Bath is relaxed, informal and dog friendly. There’s a log burner for cosy winter mornings and at Christmas we’ll have the carols blaring. We’re lovers of great company, adventures, delicious food and dog walks.

All our current career opportunities are listed below.

CURRENT OPPORTUNITIES

• Full time Sales Assistant - Bath

  Job Title: Full time Sales Assistant

  Reports to:Store Manager

  Location: Bath

  Sector: Luxury Retail  

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and sell the company’s extensive range of furniture and home furnishings.
  • To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
  • To deal promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department.
  • The Sales Assistant should be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
  • Have an in-depth knowledge and experience of MS Navision processes.
  • To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
  • Ensure there is sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

   Skills/Knowledge/Experience

  • A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market desirable
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Sales Assistant is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Dog walks and dogs in office (when we’re back)
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Part-time Sales Assistant - Notting Hill

  Job Title: Part-time Sales Assistant

  Reports to: Store Manager

  Location: Elgin Crescent, Notting Hill

  Sector: Luxury Retail

  Hours: 3 days per week including a weekend day

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.
  • Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
  • Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
  • Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
  • Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market desirable
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
  • Having in-depth knowledge and experience of MS Navision processes – desirable.

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Sales Assistant is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Flexi-working (under trial)
  • Dog walks and dogs in office (when we’re back)
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Social Media & Content Editor

  Reports to: Sales & Marketing Director / PR & Marketing Manager

  Department: Marketing

  Location: For now, this role will be a combination of working from home and Bath HQ

  Job Purpose:

  The Social Media & Content Editor is responsible for representing the brand through the written tone of voice and for developing all key marketing communication such as social captions, product descriptions, catalogue copy and e-newsletters. From editorial style long form copy to punchy snippets in smaller spaces, you’ll translate briefs to deliver aspirational content that is on brand and aligned with our campaign strategies.

  Sharing a love of design with the reader, your copy will tell the story behind each product with warmth, expertise and detail. With a close eye on the latest lifestyle trends and our competitors, you’ll also help position Graham and Green as leaders in the interiors industry.

  Key Responsibilities:

  BRAND GUARDIAN:

  • Responsible for the consistency and accuracy of all information and advice across all channels.
  • Responsible for developing and evolving the Graham and Green tone of voice guidelines, ensuring that all copy is original, creative and on brand.
  • Work closely with the E-Commerce and Customer Services teams to ensure our tone of voice is consistent across all channels and touch points.

  PRODUCT COPY:

  • Support the E-Commerce team with the creation of inspiring and informative product descriptions which clearly communicate the product benefit.
  • Work closely with the Merchandising team to discover why each product is so special. 
  • Contribute to the naming of products, ensuring all names are memorable and on brand.

  OPTIMISED DIGITAL CONTENT:

  • Own the email schedule, writing regular e-newsletters, selecting product and overseeing sign off.
  • Seasonal review of the welcome journey to ensure it remains relevant and engaging.
  • Support the E-Commerce team with copy for customer acquisition, retention and loyalty.
  • Create written content for campaign landing pages, seasonal launches and promotions.
  • Regularly review existing web copy, ensuring it is inspiring, informative and SEO optimised.
  • Research, write and build regular posts for the G&G lifestyle blog, The Guru.
  • Write on-brand copy for search, display and social advertising with compelling headlines.

   ENGAGING PRINTED COLLATERAL:

  • Manage the copywriting and proofreading of the seasonal catalogue and regular review of all other printed collateral such as the G&G Sofa Book.
  • Manage the G&G quote library, penning expert styling tips and press quotes.
  • Support the PR & Marketing Manager with copy for newsworthy press releases. 
  • Write copy for ad hoc postcards, invites, POS and retail window signage.
  • Proofread disclaimers and Ts & Cs wording.

   SOCIAL MEDIA:

  • Own the social media calendar: picking images, writing captions, generating hashtags and scheduling posts.
  • Respond to all messages and comments on social, while joining conversations with the wider social community to increase our engagement.
  • Keep abreast with advances in social media and advise on new opportunities.
  • Own LinkedIn, treating it as a company blog to share news from Graham and Green to help attract new applicants.
  • Upload new season images with headers, links and captions for Pinterest.

   Person Specification:

  •  A passionate storyteller with excellent creative writing skills
  • Impeccable grammar and punctuation
  • Ability to accurately interpret and respond to briefs
  • Highly organised with attention to detail
  • Excellent timekeeping and prioritisation
  • A love of interiors
  • Self-motivated, balancing personal ownership with inter-team collaboration
  • A strong customer focus

   Experience:

  • Experience as a copywriter for a premium interiors or lifestyle brand
  • Experience of working in social media
  • Experience of working in a fast-paced digital retail environment
  • Excellent knowledge of SEO optimisation
  • Excellent knowledge of WordPress

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Assistant Store Manager - Notting Hill

  Job Title: Assistant Store Manager

  Reports to: Store Manager

  Location: Elgin Crescent

  Sector: Luxury Retail

  Start date: ASAP

  Job Purpose

  Your role will be to take responsibility for assisting the Store Manager in the

  day-to-day running of our inaugural Elgin Crescent Store in the heart of Notting Hill, ensuring our loyal and long-standing local customers receive the highest levels of customer service at all times. Your key accountabilities are to develop profitable store performance by assisting the Manager in motivating staff, maintaining the highest levels of customer service, along with ensuring the store is visually merchandised to an excellent standard.

  Key Responsibilities

  • Maintain the Graham and Green image to the highest standards.
  • Ensure window displays are installed in a timely manner to company standards.
  • Manage day-to-day operations at our Elgin Crescent store, assisting Store Manager and providing cover in their absence.
  • Ensure that Graham and Green customers are extended the highest levels of customer service at all times.
  • Deal promptly with customer complaints, liaising with customer services in order to resolve queries and escalate complaints/queries to the right level and department where necessary.
  • Be knowledgeable and familiar with all Graham & Green products so that they can effectively and accurately answer any customer question or concern.
  • Drive sales and increase profitability.  Be aware of the daily, weekly and monthly targets.  Work with the Store Manager to improve the profitability of the store (i.e. reducing HR costs, reducing damages and replacements to customers, maximising sales at full price, etc).
  • Have knowledge of MS Navision (processing a sale, returns, creating and amending a customer account, deposits, inter-branch transfers, back office, stock lookups, damages, ordering from suppliers, bar codes, end of day) and ensure that the team is trained as necessary.
  • Take full responsibility for the stock and manage it through accurate stock takes, to process all stock movements accurately (transfers in, transfers out, damages, returns, etc), to limit the amount of stock loss through theft and damages.
  • Responsibility for assisting Store Manager with stock management in conjunction with the Merchandising Department.
  • Liaise with Store Manager to re-assess stock seasonally to maximise sales in relation to stock availability and seasonal launches.
  • Take responsibility for the stock room, ensuring that products are stored safely and without the risk of damages, that all staff receive stock room training so that products are put away correctly, and to ensure the stock room is kept neat and tidy at all times.
  • Oversee incoming/outgoing press loans.
  • Oversee outgoing customer order store collections and incoming customer returns; ensure these processes happen smoothly.
  • Work with Store Manager and other departments to improve systems to manage the movement of incoming/outgoing stock through store efficiently. 

  General Responsibilities

  • Assist with recruitment and training of new staff.
  • Assist in managing, motivating and developing all part time or full-time staff.
  • Ensure attendance, individual and team performance is managed effectively with all shop staff with support from the Store Manager.
  • Assist Store Manager in preparing monthly/weekly staff rotas and record all annual leave and absences.
  • Liaise with Store Manager to ensure adequate cover for lunches / holidays/ sickness.
  • Delegate daily tasks; hoovering, dusting, cleaning, replenishment, bathroom and kitchen areas and office areas to be kept clean and tidy.
  • Assist the Store Manager in planning and monitoring employee development and training to achieve maximum performance, productivity and job satisfaction.
  • Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met, including lifting.
  • Have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product and pass this on to their members of staff.
  • Review systems on an ongoing basis to improve efficiency and service levels
  • Key holder responsibilities, ie opening and closing the shops, covering in the case of absence, ability to be onsite in the event of an emergency.
  • Misc. administrative tasks as and when required, such as composing end of day reports.

  Skills/Knowledge/Experience

  • Proven management experience in leading, motivating & developing a team; minimum 2 years managerial experience
  • High end customer service and luxury retail experience
  • Excellent visual merchandising skills
  • Ability to work in a fast-paced environment and multitask
  • Computer savvy, experienced with till systems
  • Exceptional communicator, both written and verbal
  • Proven sales and customer satisfaction record essential
  • Familiarity with local market desirable

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Analytical thinker with strong numerical skills
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Assistant Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Full time Sales Advisor - Notting Hill

  Job Title: Full time Sales Advisor (5 days)

  Reports to: Store Manager

  Location: Elgin Crescent

  Sector: Luxury Retail

  Key Responsibilities:

  • Maintaining the Graham and Green image to the highest standards.
  • Promote the company’s extensive range of furniture and home furnishings.
  • To ensure that Graham and Green customers are extended the highest levels of customer service at all times.
  • To deal promptly with customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level.
  • To be knowledgeable and familiar with all Graham & Green products they are selling so that they can effectively and accurately answer and assist any customer question or concern.
  • Have an in-depth knowledge and experience of MS Navision desirable.
  • To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Support the Manager/Assistant Manager in the day-to-day running of Store.
  • Ensure there is sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend/early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market desirable
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Sales Assistant is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

   

• Temporary Customer Services Advisor

  Job Title: Temporary Customer Services Advisor

  Contract: Three-month contract commencing on 4th October 2021. This is a full-time vacancy working Monday to Friday with a rotational Saturday.

  Location: Bath / working from home

  Reporting To: Customer Services Manager

  Hours of work: 40 hours per week. The Customer Services Department is open 6 days a week between the hours of 9.00am – 6.00pm Monday – Friday and 9.00am – 6.00pm on Saturday.

  Job purpose

  It will be your job to provide and maintain an excellent customer service experience whilst taking G&G customers through any amendments or queries that they may have relating to their orders and ensuring all new orders are processed in line with the company’s defined standards.

  Key Responsibilities:

  Answer all incoming customer service calls on a priority basis; having the main responsibility of answering the customer service calls as much as possible.

  • To ensure that all customer queries are resolved as quickly & efficiently as possible and to minimize the number of issues being escalated to Customer Service Team Leader / Manager
  • Help other customer service advisors with critical customer issues
  • Aim towards processing all exchanges within 48 hours wherever possible
  • Assist the Customer Services Manager in training new starters within the team
  • Process all the swatches / catalogue requests along with the rest of the Customer Services team
  • Be responsible for removals of addresses from the database through returned catalogues
  • Be up-to-date in responding to mail order emails
  • Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards.
  • Any other ad-hoc tasks as requested by the management from time to time.

  Skills required:

  The ideal candidate will be adaptable, self-motivated, and possess excellent customer service skills to ensure a high quality of service is maintained.

  Successful candidates will also have:

  • Excellent verbal and written communication skills.
  • Strong Customer Service Focus
  • Excellent Telephone Manner
  • High attention to detail
  • Ability to learn new processes quickly
  • Strong knowledge of Microsoft Office (Excel and Word)
  • Expert user in call centre technologies and MI tools – (knowledge and experience of  MS Navision  ideal but not essential)
  • Excellent written and oral English language skills 
  • Approachable, empathetic and considerate
  • Experience of working within Sales/Contact Centre environment is preferable though not essential.
  • Previous experience working within the Retail Industry preferable

• Part-time Sales Assistant, Chippenham

  Job Title: Part-time Sales Assistant

  Reports to: Store Manager

  Location: Outlet Store, Chippenham

  Sector: Luxury Retail

  Hours: 2 days per week, Monday and Saturday + holiday cover

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.
  • Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
  • Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
  • Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
  • Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably luxury furniture experience
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market
  • A good knowledge/appreciation of design, trends and styles
  • Knowledge and experience of MS Navision processes

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Sales Assistant is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Digital & Graphic Designer

  Job title: Senior Digital & Graphic Designer

  Reports to: Lead Designer and Creative Director

  Location: Bath HO – currently 2 days per week

  Working remotely – currently 3 days per week

  Who we’re looking for

  We’re looking for an enthusiastic and talented all-rounder, ideally with previous experience working in an Ecommerce environment. You need to bring exceptional levels of creativity and proven technical ability and be able to quickly grasp and reflect our brand style. We really cherish the wit in the details. Our business has a warm-hearted and artistic core, and so do we; so we want someone who can show that they are similarly inclined!

  In return for your hard work, we can offer you a range of great benefits and a (genuinely) kind, supportive team of people to work with. We want to help you thrive here.

  Some of the key responsibilities within the role

  • Working from and translating creative briefs to tight deadlines; seeking out and implementing feedback for your work like a pro
  • Designing two weekly email campaigns
  • Partaking in designing our 4 seasonal print catalogues each year
  • Designing packaging
  • Designing ads for magazines
  • Designing sale campaigns
  • Illustrative projects – from website sketches to block prints
  • Aiding photoshoots when required
  • Working with the Marketing Manager, Lead Designer and Creative Director on developing and improving the company brand look and feel

  Person Specification

  • Interest in retail as a whole and how brands promote themselves
  • Demonstrate a good understanding of our brand in interview
  • Full of creative ideas and enthusiasm for them
  • A very keen interest in typography and vintage graphics
  • Honed communication skills so that you’re comfortable explaining your work and have developed exceptional attention to detail
  • Ability to handle multiple projects at once, assess and meet deadlines
  • An adaptable outlook – G&G is not a regimented, corporate/agency environment
  • Enough experience to be able to handle changes with a relaxed attitude
  • Big on animals – we have 2 office pets and we’re all animal mad, as are our customers!

  Must haves

  • Skilled in Adobe CC (especially Photoshop, Illustrator and InDesign)
  • Substantial commercial design experience. You do not need a degree but we need to see eight years’ worth of paid work
  • Experience of designing for the web
  • Demonstrate you have experience in designing marketing emails
  • A portfolio you can talk through with relevant pieces that show originality, UX knowledge and skills with print and digital (ads, emails, websites)
  • Strong illustrative skills
  • Print design experience
  • Experience with responsive web design
  • You can turn your hand to drawing or illustrating with some skill

  Nice-to-haves

  • Some prototyping experience (we use Adobe XD)
  • An understanding of CSS is desirable
  • Experience with After Effects
  • Light retouching skills
  • Experience in designing catalogues

  What we can offer you

  • 22 days holiday allowance increasing to 25 days over 3 years
  • Birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly, close-knit team
  • Flexi-working
  • Dog walks and dogs in office
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates in our beautiful holiday property
  • Company socials

  If interested, please send your portfolio and CV, along with a covering letter to careers@grahamandgreen.co.uk.

WHO YOU ARE

Beyond the right skills and experience, we look for people with good values who will become an asset to our community. If that’s you, then you’re hardworking with a good sense of humour. You always give your all, but also don’t take yourself too seriously. You’re bright, positive, creative, curious, passionate and enthusiastic. A people-person and a team-player, who is autonomous enough to take the initiative and work independently too. You’ll be able to adapt to the quickly changing circumstances of a fast-moving retail environment. You’ll have a good head and a good heart.

You’re likely to love travel, nature, dogs (or cats!), good food and, of course, beautiful homeware.

CREATE YOUR DREAM JOB

Didn’t see any available roles that fit with your skills and experience but still want to join our team?

Let us know why we need you by creating your own Dream Job. Maybe there’s a role we didn’t even know we should have, or maybe you’re just one of those brilliant people we shouldn’t let get away.

If so, please send an email to careers@grahamandgreen.co.uk with your CV and a covering letter telling us what you could bring to G&G and why we absolutely have to hire you. We can’t promise to get back to everyone, but we will keep you on file in case the right role comes up in the future.