CAREERS

CURRENT VACANCIES

• Christmas Sales Assistants - Primrose Hill, Notting Hill, Bayswater and Bath Stores

  Reports to: Store Manager

  Sector: Luxury Retail

  Company Background:

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic. The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  We are recruiting for Temporary Sales Assistants to assist in our Primrose Hill, Notting Hill, Bayswater and Bath Stores during the busy Christmas period.

  The key responsibilities for these positions are:
  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.
  • Ensuring that Graham and Green Customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with customer services in order to resolve queries and escalate complaints/queries to the right level and department.
  • Being knowledgeable and familiar with all Graham & Green products so that customer questions or concerns can be answered accurately and efficiently.
  • Possessing excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the shop.
  • Ensuring all stock is correctly labelled and priced.
  • Ensuring the store is in an immaculate state of cleanliness and tidyness throughout the day.

  Skills/Knowledge/Experience required:
  • A strong retail sales background – preferably with experience of high-end/luxury furniture sales
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Familiarity with local market desirable
  • Determination and drive for results
  • Team player
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

  Interested?
  Please send a copy of your CV and covering letter to careers@grahamandgreen.co.uk outlining your availability between September 2018 and January 2019.

   

• Online Merchandiser

  Reports to: Head of E-commerce

  Department: E-commerce

  Location: Head Office, Bath

  Company Background

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic.

  The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  Job Purpose

  Responsible for making products available for sale to our web customers, merchandising our website, and optimising sell-through of product ranges.

  The role takes the lead in recommending web merchandising strategies, optimisation of web visual merchandising, and getting the most out of our web platform and other tools to maximise sell-through to customers.

  There is close collaboration with the Buying team on their buying priorities, and with colleagues in the E-commerce team to align with online objectives and continue to improve online conversion rates.

  Key Responsibilities

  MAKE PRODUCTS AVAILABLE FOR ONLINE SALE

  • Design processes which ensure that products are made available to sell online as soon as they are available in the warehouse
  • Build on-line categories and product groupings, liaising with Buying and Marketing teams to understand their buying and campaign objectives
  • Visually curate themes for seasonal launches and campaigns
    Analyse reporting on returned items to identify where website information does not match product reality and action improvements
  • Define on-line categories and product groupings

  OPTIMISE, ANALYSE AND IMPROVE

  • Manage product placement and positions to ensure most effective sell-through.
  • Analyse results of merchandising efforts and report, providing recommendations for new strategies
  • Manage online presentation of cross sells and up sells and product recommendations
  • Manage and review web merchandise presentation on site to ensure categorisation, imagery, copy and pricing are accurate and meet internal guidelines
  • Provide recommendations for product promotions and report on success
  • Review competitor websites to understand and learn techniques for effective product merchandising
    Manage site text search facility on the website, ensuring that users are always directed to a relevant search result page and search results are well merchandised
  • Troubleshoot website and assist is testing of new website features, log issues to the Head of E-commerce

  CREATE AND MANAGE WEB CONTENT

  • Plan and update homepage banner and category banner changes in accordance with the marketing and merchandising calendars
  • Write product descriptions for web, ensuring good SEO optimisation and adherence to brand guidelines
    Assist Marketing team in content creation for product landing and category pages, ensuring good SEO optimisation and adherence to brand guidelines
  • Ensure product pages are well optimised for SEO, including creation of HTML Titles and Meta Descriptions, working with the E-commerce Marketing Executive to ensure best practice

  GENERAL BUSINESS SUPPORT

  • Manage the Online Merchandising Assistant
  • Support in checking accuracy of product information given in the printed catalogue
  • Provide support to the wider E-commerce and Marketing teams in team member’s absence, in particular:
    • Content creation for Social Media and other online platforms
    • Managing PR requests

  PERSON SPECIFICATION

  • Experience of product merchandising in an online retail environment
  • Experience with an E-commerce platform for upload and manipulation of product information
    Excellent MS Excel skills
  • Experience of using analytics tools to identify online merchandising results and improvements
    High level of numeracy
  • Meticulous, detail oriented and extremely organised
  • A self-starter with strong autonomous problem solving ability
  • Good communicator, both written and verbal
  • Ability to manage multiple concurrent tasks simultaneously
  • Deadline driven
  • Enjoys inter-team collaboration
  • Strong customer focus
  • High level of numeracy and analytically minded
  • Love for Interiors

  Desirable

  • Team management experience
  • Copywriting experience (particularly product descriptions)
  • Experience with using the Magento web platform for product and content management
  • Experience with using MS Access to query and manipulate data
  • Experience with Google Analytics
  • Experience with using ERP system for product management (ideally MS Dynamics NAV)
  • Experience using automated recommendations platforms such as Nosto
  • Experience managing website product search tools such as Klevu

  If interested please send your CV application with covering letter outlining your motivation to careers@grahamandgreen.co.uk.

• Merchandising Assistant / Assistant Merchandiser – MAT COVER

  Reports to: Merchandising Manager

  Location: Bath

  Sector: Luxury Retail

  Company Background:

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic. The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  Key Responsibilities:

  • Keep on top of all orders by chasing daily and maintaining housekeeping on our in house system. Creating an ongoing purchase order report and reporting back to the Manager. (I.e. updating due dates on orders, quantity changes, part shipments and generally managing the critical path)
  • Organising Samples for Web Shoots / Catalogue Shoots in a timely manner and attending catalogue shoots on occasion.
  • QC’ing the quarterly catalogues. Ensuring stock availability for Catalogue Launches.
  • Responsible for answering all Warehouse / Customer service queries on products and liaising with suppliers on product information.
  • Responsible for Faulty Stock; liaising with suppliers, our warehouse and finance department to process claims and ensure ongoing product quality.
  • Manage shipping reports and QC reports from our oversea agents; analysing and reporting back on shipping costs to the Merchandising Manager with any issues.
  • Reporting and analysing on our best selling products to help improve sales across the business; liaising with our shops to ensure they are consistently holding correct stock.
  • Generate Barcodes when required
  • Build Relationships with key departments and our warehouse.
  • Set up of new products on our Stock System, discontinuation of old products on the stock system after being checked by the Merchandising Manager for costs, retails.
  • Reporting on request.
  • To cover roles when out of the business. Assisting the Merchandiser and Merchandising Manager when required.

  Key Qualities Required:

  • High level of numeracy
  • Fast learner
  • Meticulous and organised, a strong problem solver
  • Good communicator who enjoys working as part of a team
  • Able to take direction
  • Strong Excel skills
  • Knowledge of ERP system (preferably MS Navision)
  • Previous Experience in Merchandising
  • Be able to manage personal workload and take initiative.

  For more information about joining the family in this role please email your CV and covering letter to careers@grahamandgreen.co.uk.