CAREERS

CURRENT VACANCIES

• Part-Time Sales Assistants - Christmas period
  Bayswater, Elgin Crescent, Regents Park
  (October 2019– January 2020)
  

  Company Background:

  Graham and Green is a family run business.  The company has been supplying exceptional interiors and gifts for 40 years.  Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order. An exciting opportunity has now arisen for a, results driven, highly motivated, enthusiastic Temporary Sales Assistant to assist during the busy Xmas period.

  Key Responsibilities:

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.

  • Ensuring that Graham and Green Customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with customer services in order to resolve queries and escalate complaints/queries to the right level and department.

  • Being knowledgeable and familiar with all Graham & Green products so that customer questions or concerns can be answered accurately and efficiently.
  • Possessing excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the shop.
  • Ensuring all stock is correctly labelled and priced.
  • Ensuring the store is in an immaculate state of cleanliness and tidiness throughout the day.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Familiarity with local market desirable
  • Determination and drive for results

  • Team player

  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

  If interested please send your CV application with covering letter outlining your availability for temporary work over the Christmas period online to hr@grahamandgreen.co.uk or drop hard copy of application into the shop (Primrose Hill, Notting Hill and Bayswater). Applicants should be able to commence employment by mid October 2019 until the beginning of January 2020.

• Online Trading Manager

  Reports to:

  Head of E-commerce

  Department:

  E-commerce

  Location:

  Head Office, Bath

  Company Background

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic.

  The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  Job Purpose

  The Online Trading manager is responsible for maximising sell-through of our product lines, and ensuring processes and workflows are in place to ensure we have fast, efficient product launches that are continually improved and optimised.

  With Sales & Margin responsibility, this role will plan promotions, deploy effective merchandising and searchendising, and work with the Buying team to improve & optimise our product selection.

  Managing the Product Content team, the Online Trading Manager will prioritise products, make categorisation changes, and create new landing pages and campaigns.

  Key Responsibilities

  Product Workflow

  • Design processes which ensure that products are made available to sell online as soon as they are available in the warehouse
  • Build on-line categories and product groupings, liaising with Buying and Marketing teams to understand their buying and campaign objectives
  • Visually curate themes for seasonal launches and campaigns
  • Analyse View to Buy and Return Rates to identify products requiring improvement
  • Define on-line categories and product groupings

  Optimise, Analyse and Improve

  • Report on Product and Category sell-through, overstocks, and Price effectiveness and Margin.
  • Manage product placement and positions to ensure most effective sell-through.
  • Analyse results of merchandising efforts and report, providing recommendations for new strategies
  • Manage online presentation of cross sells and up sells and product recommendations
  • Manage and review web merchandise presentation on site to ensure categorisation, imagery, copy and pricing are accurate and meet internal guidelines
  • Provide recommendations for product promotions and report on success
  • Review competitor websites to understand and learn techniques for effective product merchandising
  • Manage site text search facility on the website, ensuring that users are always directed to a relevant search result page and search results are well merchandised
  • Troubleshoot website and assist is testing of new website features, log issues to the Head of E-commerce

  Create and Manage Web Content

  • Plan and update Homepage and Landing page changes in accordance with the marketing and merchandising calendars
  • Assist Marketing team in content creation for product landing and category pages, ensuring good SEO optimisation and adherence to brand guidelines
  • Ensure product pages are well optimised for SEO, working with the E-commerce Marketing Executive to ensure best practice

  General Business Support

  • Manage the Product Content Team
  • Support in checking accuracy of product information given in the printed catalogue
  • Provide support to the wider E-commerce and Marketing teams in team member’s absence

  Person Specification

  • Experience of product content creation, merchandising & workflow in an online retail environment
  • Experience with an E-commerce platform management of product information
  • Excellent MS Excel skills
  • Experience of using analytics tools to identify online merchandising results and improvements
  • High level of numeracy
  • Meticulous, detail oriented and extremely organised
  • A self-starter with strong autonomous problem solving ability
  • Good communicator, both written and verbal
  • Ability to manage multiple concurrent tasks simultaneously
  • Deadline driven
  • Enjoys inter-team collaboration
  • Strong customer focus
  • High level of numeracy and analytically minded
  • Love for Design & Interiors

  Desirable

  • Team management experience
  • Copywriting experience (particularly product descriptions)
  • Experience with using the Magento web platform for product and content management
  • Experience with using Databases / Excel to query and manipulate data
  • Experience with Google Analytics
  • Experience with using ERP system for product management (ideally MS Dynamics NAV)
  • Experience using automated recommendations platforms
  • Experience managing website product search tools

  If interested please send your CV application with covering letter outlining your motivation to careers@grahamandgreen.co.uk.

• Product Content Executive

  Reports to:

  Head of E-commerce

  Department:

  E-commerce

  Location:

  Head Office, Bath

  Company Background

  Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic.

  The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

  Job Purpose

  Responsible for making products available for sale to our web customers by ensuring product upload deadlines are met and all product information is accurate and well presented, and writing high quality product descriptions for display to online customers.

  This is achieved through gathering of relevant product information and assets, upload to the web platform, writing, categorisation, visual merchandising, and reporting and optimisation.

  Key Responsibilities

  Make products available for online sale

  • Ensure that products are made available to sell online as soon as they are available in stock
  • Manage the Product Launch list, make Products live, and report on progress
  • Manage the Photography priorities list

  complete product details

  • Gather and upload product assets and information to the web platform and ensure product pages are fully tested and accurate
  • Use customer feedback and analytics to improve the product data requirements and launch process

  Write product descriptions

  • Produce detailed, accurate, on-brand copy that sells and ranks highly.
  • Assist Marketing team in content creation for product landing and category pages, ensuring good SEO optimisation and adherence to brand guidelines
  • Ensure product pages are well optimised for SEO, including creation of HTML Titles and Meta Descriptions, working with the E-commerce Marketing Executive

  Visual merchandising

  • Build on-line categories and product groupings
  • Build theme pages for seasonal launches and campaigns
  • Carry out re-categorisation of products, stock statuses, and pricing changes

  Provide reporting

  • Report on what products are and are not available for sale online, giving dates of expected go live
  • Carry out checks of product information against live products to ensure accuracy and completion of information
  • Reporting on web customer waiting lists, for insight for product re-stocking
  • Work with Buying team to ensure visibility of seasonal items is set correctly
  • Provide reporting on the stock availability, pricing, waiting list etc of products on the Prezola wedding list
  • Provide Customer Services team with details of Swatch orders that have been placed online, so that these can be fulfilled

  Amend product information

  • Input stock status and ETA information to the website for display to customers
  • Manage addition and removal of products from the website based on stock status and manage Back in Stock categories
  • Manage the Sale & Seasonal Event Process
  • Manager category merchandising to maximise high value best sellers and lower out of stock view rate.
  • Deal with ad-hoc product changes, such as pricing, shipping category, or correction of errors identified by customers or colleagues.

  Optimise, analyse and improve

  • Assist the Trading Manager in efforts to optimise product presentation for increased sell-through, including visual positioning, product recommendations, site search, etc
  • Assist the Trading Manager in review of competitor websites to benchmark and utilise new techniques for effective product merchandising
  • Troubleshoot website and assist is testing of new website features, logging issues to the Head of E-commerce

  General E-Commerce team and business Support

  • Support the wider E-commerce team where required with activities which support the sale of products online, such as support for online marketing activities and website testing
  • Check accuracy of product information given in the printed catalogues
  • Provide support to the Marketing team in team member’s absence, in particular:
  • Content creation for Social Media and other online platforms
  • Managing PR requests

  Person Specification

  • Experience in an administrative role
  • Strong computer literacy in MS Office, in particular MS Excel
  • Meticulous, detail oriented and extremely organised
  • Some experience with or aptitude with CMS or E-commerce platform systems or similar tool
  • Ability to manage multiple concurrent tasks simultaneously
  • Deadline driven
  • A self-starter with strong autonomous problem solving ability
  • Good communicator, both written and verbal
  • Enjoys inter-team collaboration
  • Strong customer focus
  • High level of numeracy and analytically minded
  • Love for Interiors

  Desirable

  • Copywriting experience (product descriptions ideally)
  • Experience with using the Magento web platform for product and content management
  • Experience in an online retailer in a Merchandising or Content focused role
  • Experience of using web analytics tools
  • Experience with using databases and spreadsheets to query and manipulate data
  • Experience with a Product Information Manager (PIM) system
  • Experience using automated recommendations platforms
  • Experience managing website product search tools such

  If interested please send your CV application with covering letter outlining your motivation to careers@grahamandgreen.co.uk.

• Mid Weight Graphic Designer

  Job Title: Mid Weight Graphic Designer

  Reports to:  Managing and Creative Director

  Location: Bath

  Hours: 40 per week

  About Graham & Green

  Graham and Green is a successful Home & Interiors brand and family business with over 40 years’ experience. Our customers come to us because they appreciate our passion for colour, travel, pattern and fantastic craftsmanship. They know that they will always find something well-made and original, and our customer service is second to none.

  What we’re looking for:

  We would like to welcome an enthusiastic and bright mid-weight designer into our marketing team to help us with the busy season ahead.

  You would be reporting to our Senior Designer, who would be delighted to have your help with (in order of importance)

  • Email designs,
  • Social channel ads and third-party artwork
  • Seasonal campaign work
  • Marketing artwork for both web and print.
  • Image editing and administration
  • Assistance with preparation for seasonal catalogues

  You will need: 

  • At least three years’ experience with Adobe Suite
    • (You’ll need to really know your way around Photoshop and Indesign most of all)
  • At least two years’ experience of designing in a professional setting, paid or unpaid
  • Knowledge and preferably experience of laying out and slicing up email designs (no coding) – this is really important
  • Two years minimum experience of designing for the web
  • Good knowledge of – and interest in – retail brands and how they promote themselves
  • A keen interest in typography and vintage graphics
  • Strong organizational and communication skills
  • Ability to manage a variety of workloads and responsibilities
  • To quite like dogs, as we have two occasional office pets… and we’re all animal mad. As are our customers…

  You will get: 

  In return, you will be part of a cheerful, talented young team, work in a fabulous office, gain lots of experience, get free breakfast on Fridays and – of course – be re-numerated appropriately for your work.

  We look forward to hearing from you!

  To apply for this role please send your letter of motivation and CV along with some visual samples of your best work to: hr@grahamandgreen.co.uk

• Merchandising Assistant – Fixed Term

  Job Title – Merchandising Assistant – Fixed Term

  Reporting to – Merchandising Manager

  Key Responsibilities

  • 1 Priority. Keep on top of all UK/EUR orders by chasing orders daily and maintain housekeeping on in house system. Creating an ongoing PO report and report back to the Merchandiser. (I.e. updating due dates on orders, quantity changes, part shipments etc.)
  • 2 Priority Aid Merchandiser in creating new items after trade shows and orders when requested
  • 3 Priority. Organise Samples for Web Shoots / Catalogue Shoots (UK/EUR) also to help in QC’ing the catalogue and ensuring all sizes, colours etc are filled in and correct. Be aware of stock availability for Catalogue Launches.
  • 4 Priority Responsible for answering all Warehouse / Customer service queries on UK/EUR products.
  • 5 Priority Reporting on request
  • Help to maintain budgets
  • To cover other Merchandiser Assistant when out of the business involving shop sweeps / Replens. Assisting the Merchandiser and Merchandising Manager
  • Build Relationships with key departments and warehouse.
  • Set up of new products on Stock System, discontinuation of old products on the stock system after being checked by the Merchandising Manager for costs, retails.

  Key Qualities Required

  • High level of numeracy
  • Fast learner
  • Meticulous and organised, a strong problem solver
  • Good communicator who enjoys working as part of a team
  • Able to take direction
  • Strong Excel skills
  • Knowledge of ERP system (preferably MS Navision)
  • Previous Experience in Merchandising