CAREERS

Title: HR & Office Manager

Hours of employment: 40 hours per week

Location: Bath

Travel to London as and when required

Travel to Chippenham warehouse on a regular basis

Reporting To: Director of Sales and Marketing

Working Relationships: All employees

Other Support Services: Outsourced Payroll Bureau, office stationery & office suppliers

Main Purpose: Overall responsibility for the management of the HR function and Payroll

Company Background:

Graham and Green is a family run business. Husband and wife duo Jamie and Lou Graham share a love of mid-century antiques, eclectic accessories, Provençal style & an inherent love of the exotic. The company have been supplying exceptional interiors and gifts for 45 years. Our unique and eclectic ranges are available in our stores and can also be purchased online.

We are currently looking for an experienced HR & Office manager to join the team in Bath. The right candidate will have a broad range of HR generalist skills, is confident managing a varied and demanding workload. Based in the company’s Head office, the HR Manager will focus on general HR, Payroll and Office Management and this role is a stand alone function.

This role comes with a degree of autonomy and as such we require someone who has an excellent work ethic and the ability to perform under pressure and to strict deadlines.

Key Responsibilities include but are not limited to:

HR & Payroll:

• Leading and executing the recruitment process across the board, working closely with all managers to ensure best talent is attracted and retained.
• Managing the on-boarding and staff induction processes for all employees.
• Planning and prioritising work to meet recruitment deadlines; ensure pre-employment screening is completed to required standards – this includes developing job descriptions, preparing job adverts, shortlisting, interviewing and selecting candidates.
• Processing and managing all starter and leaver and staff change administration, ensuring accuracy and efficiency, within agreed service timescales.
• Updating and maintaining employee personal data on company HR system.
• Reviewing HR administration processes and making recommendations on how to streamline and improve processes.
• Assisting in the design and execution of a performance review system. Taking a leading role in advising line managers on optimizing performance and performance management.
• Administering company monthly payroll ensuring all input, checking, sign off and reconciliation is completed to agreed timescales and quality standards. Liaising with finance team to resolve pay queries.
• Taking an active role, together with the Director of Finance and Company Operations, proposing and/or executing annual salary reviews, quarterly bonus and overtime payments.
• Working closely with all departments, increasingly in a consultancy role, assisting line managers and the Senior Management Team on HR and Payroll policies and procedures and organisation design and training questions. Providing advice on various areas of HR, training and payroll.
• Taking a leading role in executing grievance and disciplinary procedures, ensuring full investigations and meetings take place in an objective and timely manner.
• Interpreting and advising on current and updated employment law.
• Ensure all HR Administration processes and procedures are fully documented and kept up to date.
• Supporting the Warehouse Operations Manager to ensure all regular H&S activity is undertaken within agreed timescales.
• Produce Monthly/ Quarterly key HR statistics for the Senior Management Team.
• Acting as the culture keeper for the company. Ensuring company values and mission is solidly embedded in the company and in the way employees work.

Office & supplier management:

• General office management. Making sure the office is in good order and that all stationery is well stocked.
• Management of cleaning supplier contract.
• Management of staff kitchen rota.

• Ad-hoc duties as required.

Knowledge and Experience

• Generalist HR experience, preferably gained within a small to medium sized retail environment
• Minimum of 3 years of experience working as an HR Manager/Business Partner, ideally in a retail environment.
• Strong generalist HR background and regular experience of complex HR issues
• Up to date knowledge of Employment Law
• Articulate in both written and verbal communication
• Experience of working in multi-site capacity preferred
• Experience of working with Outsourced Payroll Bureau and Employment Law Services
• Understanding of the retail environment

Key Attributes:

• Ability to influence key decision makers and to challenge when necessary
• Resilient and ability to ‘stand your own ground’
• Ability to multi-task, work well under pressure and use own initiative
• Team player
• Strong written and verbal communication style and ability to flex style to meet needs of different business units
• Ability to work autonomously
• Flexible, adaptable and ability to travel (to London every two weeks / Chippenham on a regular basis)

If interested, please send your CV application with covering letter outlining your motivation to careers@grahamandgreen.co.uk.

Title: Head of Goods In

Location: Warehouse, Chippenham

Reporting To: Warehouse, Operations and Logistics Manager

Sector: Luxury Homeware

Liaison with: Warehouse Operations/Logistics Manager, Head of Goods out, Head of stock control, Merchandising Department and Finance Director

Key Responsibilities:

• Management of all Goods Inwards Functions and team in a timely, efficient and cost-effective manner.
• Management of the Goods In tracker and monthly workload report.
• Planning and Liaising with transport companies and couriers for scheduled container & pallet deliveries in conjunction with Merchandising Team priorities.
• Reporting and liaising with the Merchandising Team on discrepancies.
• Stock consolidation and to select put away location. Control fast moving items and select best location to improve picking efficiencies.
• To run and oversea the returns department and to make sure this is supported correctly throughout the peaks of the trading calendar. To work with the Merchandising department and Customers services department to ensure that all reporting off returns and damages are listed and reported on correctly so all departments have clear visibility.
• Waste and environmental compliance. Make sure we compact all the waste cardboard and that other rubbish is disposed of correctly.
• Health and Safety (IOSH managing safety). Make sure that we operate within health and safety guides lines for Goods In department and to bring to the attention of the Warehouse Manager areas that we can improve on.

• To ensure all Health and Safety procedures are followed at all times and any accidents are reported immediately to the Warehouse, Operations and Logistics Manager.

• Keep working desk, Goods In tent and yard tidy and rubbish cleared at the end of each shift ready for the next day.

• Operational support for other departments within the warehouse and other reasonable tasks as requested by management.
• MHE management. Making sure all forklift trucks are in good working order and maintained and certified. Line managers to make sure forklift truck pre-shift check sheets are completed each day and then all sheets passed to Warehouse, operations and Logistics Manager. All forklift records are scanned on the system into the warehouse file.

Staff:

• To manage and direct staff/agency staff ensuring that company processes, Health and safety and discipline is maintained at all times.

• To ensure all Health and Safety procedures are followed at all times and any accidents are reported immediately to the Warehouse Manager.
• Management of employee daily time keeping, holidays, sickness and overtime

If interested, please send your CV application with covering letter outlining your motivation to careers@grahamandgreen.co.uk.

Job Title: Part time Sales Assistant

Reports to: Store Manager

Location: Bayswater

Sector: Luxury Retail

Hours: 3 days per week, including a weekend day.

Company Background:

Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century furniture, eclectic accessories, Provençal style & an inherent love of the exotic. The company have been supplying exceptional interiors and gifts for 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

Key Responsibilities:

• Maintaining the Graham and Green image to the highest standards.
• Promoting and selling the company’s extensive range of furniture and home furnishings.

• Ensuring that Graham and Green Customers are extended the highest levels of customer service at all times.
• Dealing promptly with Customer complaints, liaising with customer services in order to resolve queries and escalating complaints/queries to the right level and department.

• Being knowledgeable and familiar with all Graham & Green products on sale to effectively and accurately answer and assist any customer question or concern.
• Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
• Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.

Skills/Knowledge/Experience

• A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
• Having in-depth knowledge and experience of MS Navision processes – desirable.

Behaviours/Attributes:

Determination and drive for results

• Highly organised and able to work in a busy retail environment
• Diligent and conscientious
• Team player/committed to team as well as individual goals
• Eye for colour and design
• Creative Innovator – committed to constant improvement

This is a summary of the role and the Sales Assistant is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Company Background:

Graham and Green is a family run business. Husband and wife duo Jamie and Louise Graham share a love of mid-century design, eclectic accessories, Provençal style & an inherent love of the exotic. The company has been supplying exceptional interiors and gifts for over 40 years. Our unique and eclectic ranges are available in the stores and can also be purchased via the web and mail order.

Job Purpose:

An exciting opportunity has now arisen for an experienced, and results driven, Sales Assistant to work in the Notting Hill shop on Elgin Crescent or in our Bayswater store.

Key Responsibilities:

• Maintaining the Graham and Green image to the highest standards.
• Promoting and selling the company’s extensive range of furniture and home furnishings.

• Ensuring that Graham and Green Customers are extended the highest levels of customer service at all times.
• Dealing promptly with Customer complaints, liaising with customer services in order to resolve queries and escalate complaints/queries to the right level and department.

• Being knowledgeable and familiar with all Graham & Green products that are sold in order to effectively and accurately answer and assist any customer question or concern.
• Displaying excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager and Assistant Manager in the day-to-day running of the shop.
• Ensuring all stock is correctly labelled and priced.
• Being a sensible key holder on occasion, responsible for register cash-up and end of day correspondence in absence of Manager and Assistant Manager.

Skills/Knowledge/Experience

• A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
• Experience of using MS Navision processes would be advantageous.
• Computer savvy, experienced with till systems.
• Exceptional communicator both written and verbal.
• Proven successful sales experience.
• Familiarity with local market desirable.
• Determination and drive for results.

• Team player/committed to team as well as individual goals

• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.

If interested please send your CV application online to the HR Manager: hr@grahamandgreen.co.uk or drop hard copy of application into the shop.