JOIN OUR TEAM

We’re a family business, headed by Jamie and Lou Graham, and that means we do things differently. We strive to keep things friendly and passionate in a professional world. To use friendship rules over normal corporate ones. We use the phrase ‘a band of amateurs’ to describe ourselves sometimes – though many of our team are far from that! But it’s all about keeping that ‘always learning’ ethos and approach.

Our company is a community and only as good as the people who form it. That’s why we are always on the hunt for great people to bring their energy, ideas and determination to our special culture.

Our HQ in Bath is relaxed, informal and dog friendly. There’s a log burner for cosy winter mornings and at Christmas we’ll have the carols blaring. We’re lovers of great company, adventures, delicious food and dog walks.

All our current career opportunities are listed below.

CURRENT OPPORTUNITIES

• Performance Marketing Manager

  Job Title: Performance Marketing Manager

  Reports to: Head of Ecommerce

  Sector: Luxury Retail

  Location: Bath HO / remote working

  Hours: Monday to Friday 40 hours per week

  Key Responsibilities

  DIGITAL MARKETING

  • Plan and manage digital marketing activities to include Organic Search, Paid Search, Display and Retargeting, Affiliate and Social re-marketing and advertising
  • Define budgets and monitor spend, ROI and CPA for all activities managed
  • Steadily grow new customer acquisition online within targets for online set growth set by the business
  • Work with the Marketing team, define customer segments and work to re-engage lapsed customers
  • Manage third party relationships 

  DIGITAL CONTENT IMPLEMENTATION

  • Build, test and deliver all G&G marketing broadcast email campaigns to Marketing team specifications
  • Assist in the definition of parameters for triggered campaigns, and use email platform (Ometria) to build, deliver, and monitor a suite of triggered campaigns
  • Build and monitor E-commerce transactional emails
  • Publish content provided by the Marketing team and others on the G&G website, using web CMS platforms of Magento and WordPress, using HTML and CSS for correct presentation of content where required

  DATA AND ANALYTICS

  • Build reporting processes for the measurement of digital marketing and E-commerce success
  • Distribute regular reporting to relevant teams in the business, weekly, monthly and ad hoc as required 
  • Plan and contribute to projects to connect data sources with the objective of gaining multi-channel insights into customer behaviour
  • Actively identify opportunities present in the available data to provide recommendations for boosting trade, both online and offline
  • Manage the online optimisation of offline channels, ensuring visibility across platforms like Facebook and Google Business
  • Manage third party relationships 

  E-COMMERCE GENERAL

  • Support the wider E-commerce team where required with activities which support the sale of products online, such as support for website testing or data manipulation
  • Ensure technical SEO implementation on the Graham and Green website is monitored and improvements constantly made

  Experience

  • Strong computer literacy using MS Office skills including intermediate level MS Excel
  • Strong written English and understanding of SEO essential
  • Experience using Google Analytics & Adwords
  • Experience with Facebook Ads Manager and Business Tools
  • Experience using Magento website platform
  • Experience using e-marketing & automation platforms, Ometria preferred
  • HTML & CSS knowledge, specifically within Email.
  • Knowledge and experience of using ERP system highly desirable (MS Dynamics NAV)
  • Good commercial awareness
  • Experience in having budget responsibility
  • Holds a relevant educational qualification
  • Experience of working within B2C Ecommerce
  • Love for Interiors essential

  Person specification

  • High level of numeracy 
  • Meticulous, organised, a strong problem solver
  • Good communicator and diligent reporter
  • Ability to use own initiative but also be willing to take direction

  • Ability to work within tight deadlines
  • Determination and drive for results
  • Diligent and conscientious
  • Analytical thinker with strong numerical skills
  • Team player, committed to team as well as individual goals

  This is a summary of the core role – the Performance Marketing Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Flexible working
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• PR & Marketing Manager

  Job Title: PR & Marketing Manager

  Reports to: Creative Director & Marketing Director

  Liaison with: Ecommerce, Retail, Merchandising, Marketing & Finance

  Location: Bath HO / remote working

  Hours: Monday to Friday 40 hours per week

  Job Purpose

  The PR, Social & Marketing Manager is responsible for developing and executing all marketing activity, creating memorable moments that bring G&G’s adventurous and family-run story to life. Overseeing the PR, email and social media strategy, alongside an inspiring calendar of partnerships and events, you’ll position Graham and Green as leaders in the interiors industry.

  PR

  • Develop the PR strategy in line with brand plans and sales activities.
  • Nurture relationships with key journalists and influencers.
  • Grow and update the press contact list.
  • Curate and distribute regular trend-led press releases.
  • Own the press image library, captioning images and organising high res cut outs.
  • Coordinate expert quotes and respond to interview requests.
  • Monitor and report on press coverage, both in print and online.
  • Manage the press loan process, liaising with the warehouse and Bayswater store.
  • Organise regular press visits.
  • Collaborate with influencers, harnessing their outreach to grow brand awareness.

  Marketing

  • Develop the brand vision and marketing strategy in line with sales targets.
  • Plan the marketing calendar, ensuring relevant, engaging and on-trend content.
  • Manage marketing budget lines, ensuring effective use of spend to maximise returns.
  • Own the advertising calendar, negotiating competitive prices and briefing assets.
  • Develop media partnerships and digital campaigns relevant for the brand.
  • Work closely with the Social & Content Editor to oversee a social media strategy of growth and engagement, alongside an email strategy that drives brand and revenue.
  • Brief the Graphic Designers to help deliver joyful, vibrant and spirited content that is on brand and aligned with our campaign strategies.
  • Be the point of contact for all marketing enquiries within the business, delivering insightful marketing reports and sharing campaign updates.
  • Collaborate with like-minded brands to grow awareness and our database.
  • Develop a calendar of inspiring in-store events to drive footfall.
  • Assist on in-house shoots while capturing behind the scenes content.
  • Monitor and report on competitor activity alongside the latest lifestyle trends.
  • Promote and support with any trade show appearances.

  Experience

  • Strong computer literacy using MS Office skills including intermediate level MS Excel
  • Good commercial awareness
  • Experience in having budget responsibility
  • Holds a relevant educational qualification
  • Experience of working within B2C Ecommerce
  • Love for Interiors essential

  Person specification

  • High level of numeracy 
  • Meticulous, organised, a strong problem solver
  • Good communicator and diligent reporter
  • Ability to use own initiative but also be willing to take direction

  • Ability to work within tight deadlines
  • Determination and drive for results
  • Diligent and conscientious
  • Analytical thinker with strong numerical skills
  • Team player, committed to team as well as individual goals

  • Strong visual skills
  • Coaching mindset and leadership skills
  • Eye for detail

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Flexible working
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Lead Designer

  Job Title: Lead Designer

  Reports to: Creative & Managing Director

  Sector: Luxury Retail

  Location: Bath HO / remote working

  Hours: Monday to Friday 40 hours per week

  Job Purpose

  An opportunity has opened up for a talented and highly skilled lead designer to join our

  E-commerce and Marketing team. The successful candidate will be passionate about print,

  as well as digital design, combine exceptional levels of creativity with proven technical ability, have great creative intuition, and most importantly want to understand the brand. You will be the driving force behind the design of our quarterly catalogue, the e-commerce site,

  e-newsletters, marketing and much more.

  Key Responsibilities

  Design, artwork and project manage our quarterly catalogue from initial concept to final

  product, including as and when required press passing.

  Line managing and developing a talented mid-weight designer.

  Design all our digital marketing material, including E-newsletters, social assets, web banners, and more

  Design all in store POS, such as signage, window vinyls, packaging, and sale assets

  Work with the Marketing and Creative Director on building the company brand

  Skills/Knowledge/Experience

  • Exceptional creative thinking and a beautiful, relevant portfolio
  • 8 years+ commercial design experience with (ideally) an E-commerce background
  • Empathic leader with experience developing a junior/midweight designer
  • Excellent working knowledge of Creative Suite (CS6) including XD
  • Must have a thorough understanding of designing for print, as well as digital channels
  • Experience of editing video is highly desirable but not essential

  Behaviours/Attributes

  Highly organised and able to work in a busy retail environment

  Exceptional attention to detail

  Excellent communication, leadership and interpersonal skills

  Eye for colour and design and quality

  This is a summary of the core role – the Lead Designer is expected to undertake additional

  ad-hoc duties when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Flexible working
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Sales Advisor (Chippenham)

  Job Title: Sales Advisor

  Reports to: Store Manager

  Location: Outlet Store, Chippenham

  Sector: Luxury Retail

  Hours: Saturdays 0830 to 1700 with a 30-minute unpaid break

  Job Purpose

  Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards
  • Promoting and selling G&G’s extensive range of furniture / home furnishings
  • Assisting with the visual merchandising of the store
  • Assisting with moving product around store
  • Uploading product to Instagram account and managing eBay store
  • Dealing with customer orders over the phone
  • Operating MS Navision system and till

  • Ensuring that customers are extended the highest level of customer service
  • Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level

  • Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern
  • Having excellent knowledge of product, delivery lead times, pricing, and history behind product
  • Supporting the Manager in the day-to-day running of the Store
  • Ensuring sales presence in the Store at all times
  • Ensuring all stock is correctly labelled and priced
  • Liaising with warehouse regarding seconds / discontinued stock

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably luxury furniture experience
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Moving and handling experience
  • Proven successful sales experience
  • Familiarity with local market
  • A good knowledge/appreciation of design, trends and styles
  • Knowledge and experience of MS Navision processes

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Store Manager (Bayswater)

  Job Title: Store Manager, Bayswater Flagship

  Reports to: Retail & Trade Operations Manager

  Sector: Luxury Retail

  Hours: Tuesday to Saturday 0930 to 1830

  Job Purpose

  The prime purpose of this role is to take full responsibility for the day-to-day running of our flagship store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.

  Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times. 

  Key Responsibilities

  • High end customer service and luxury retail experience in furniture and homewares.

  • Drive sales and ensure profitability. Be aware of daily, weekly and monthly targets. Work with Retail & Trade Operations Manager to improve profitability of the store (reducing HR costs, damages/replacements to customers, maximising sales at full price)
  • Be accountable for floor commerciality.
  • Capture customer data in order to expand G&G database and encourage repeat visits and customer loyalty.
  • To lead on G&G sales and service culture instore by regularly communicating sales training and product knowledge to team.

  • Have in-depth knowledge of MS Dynamics NAV (processing a sale, returns, creating and amending a customer account, deposits, inter-branch transfers, back office, stock lookups, damages, ordering from suppliers, bar codes, end of day) and ensure that the team is fully trained on the system.

  • Maintain the Graham and Green image to the highest standard.
  • Ensure window displays are installed in a timely manner to company standards.
  • Responsibility for stock management in conjunction with Merchandising Department.

  • Reassess stock to maximise sales in relation to stock availability and seasonal launches.
  • Manage day-to-day operations.

  • Liaise with Marketing Manager and warehouse to co-ordinate press loans and the return of loaned stock

  • To ensure that G&G customers are extended the highest levels of customer service.
  • To deal promptly with customer complaints, liaising with Customer Services in order to resolve queries / escalate complaints to the right department where necessary.

  • To be knowledgeable and familiar with all Graham & Green products in order to effectively and accurately answer and assist any customer question or concern.

  General Responsibilities

  • Ensuring daily banking is reconciled and banked accurately with financial reporting to be sent to Head Office daily

  • To manage, motivate and develop the Assistant Manager and all part-time or full-time staff, including conducting staff appraisals
  • To ensure attendance, individual and team performance is managed effectively.
  • Recruitment and training of new staff

  • Prepare monthly/weekly staff rotas and record all annual leave and absences.
  • Ensure adequate cover for lunches / holidays / sickness
  • Delegate daily tasks – hoovering, dusting, cleaning, replenishment, bathroom and kitchen areas and office areas to be kept clean and tidy
  • Plan and monitor Employee Development and Training to achieve maximum performance, productivity and job satisfaction
  • Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met
  • To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product and pass this on to members of staff

  • Review systems on an ongoing basis to improve efficiency and service levels

  • Key holder responsibilities, ie opening and closing the shop, covering in the case of absence, ability to be onsite in the event of an emergency
  • Miscellaneous administrative tasks as and when required

  Experience

  • Proven management experience in leading, motivating & developing a team
  • Proven sales and customer satisfaction record essential
  • Depth of understanding around KPI’s and impact on store performance
  • High end customer service and luxury retail experience
  • Computer savvy, experienced with till systems
  • Exceptional communication skills, both written and verbal
  • Minimum 2 years’ managerial experience

  Person specification

  • Ability to work in a high-paced retail environment and multi-task
  • Determination and drive for results
  • Diligent and conscientious
  • Analytical thinker with strong numerical skills
  • Team player, committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the core role – the Store Manager is expected to undertake additional

  ad-hoc duties when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Part-time or Full-time Sales Advisor (Bath)

  Job Title: Part-time or Full-time Sales Advisor

  Reports to: Store Manager

  Location: Bath Store

  Sector: Luxury Retail

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.
  • Driving forward sales and developing customer loyalty.
  • Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
  • Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
  • Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
  • Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably luxury furniture experience.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market.
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
  • Knowledge and experience of MS Dynamics NAV processes – desirable.

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Part-time Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

• Weekend Sales Advisors - (Bayswater or Notting Hill - London)

  Job Title: Weekend Sales Advisors

  Reports to: Store Manager

  Location: Bayswater or Elgin Crescent, Notting Hill

  Sector: Luxury Retail

  Hours: Saturday 0945 to 1815 and / or Sunday 1045 to 1715

  Company Background

  Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

  Key Responsibilities

  • Maintaining the Graham and Green image to the highest standards.
  • Promoting and selling the company’s extensive range of furniture and home furnishings.
  • Driving forward sales and developing customer loyalty.
  • Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
  • Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
  • Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
  • Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
  • Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
  • Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
  • Ensuring all stock is correctly labelled and priced.

  Skills/Knowledge/Experience

  • A strong retail sales background – preferably luxury furniture experience.
  • Computer savvy, experienced with till systems
  • Exceptional communicator both written and verbal
  • Proven successful sales experience
  • Familiarity with local market.
  • A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
  • Knowledge and experience of MS Dynamics NAV processes – desirable.

  Behaviours/Attributes

  • Determination and drive for results
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Team player/committed to team as well as individual goals
  • Eye for colour and design
  • Creative Innovator – committed to constant improvement

  This is a summary of the role and the Weekend Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

  Benefits

  • Generous holiday allowance and birthday day off
  • Discretionary bonus scheme 
  • Private Medical Scheme
  • Bike2Work Scheme
  • Generous company discount
  • A small, friendly close-knit team
  • Breakfast on Friday scheme
  • Goa Villa – reduced rates
  • Company socials

  If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.

WHO YOU ARE

Beyond the right skills and experience, we look for people with good values who will become an asset to our community. If that’s you, then you’re hardworking with a good sense of humour. You always give your all, but also don’t take yourself too seriously. You’re bright, positive, creative, curious, passionate and enthusiastic. A people-person and a team-player, who is autonomous enough to take the initiative and work independently too. You’ll be able to adapt to the quickly changing circumstances of a fast-moving retail environment. You’ll have a good head and a good heart.

You’re likely to love travel, nature, dogs (or cats!), good food and, of course, beautiful homeware.

CREATE YOUR DREAM JOB

Didn’t see any available roles that fit with your skills and experience but still want to join our team?

Let us know why we need you by creating your own Dream Job. Maybe there’s a role we didn’t even know we should have, or maybe you’re just one of those brilliant people we shouldn’t let get away.

If so, please send an email to careers@grahamandgreen.co.uk with your CV and a covering letter telling us what you could bring to G&G and why we absolutely have to hire you. We can’t promise to get back to everyone, but we will keep you on file in case the right role comes up in the future.