SPECIALIST TWO-MAN WHITE GLOVE SERVICE

Our specialist two-man white-glove service is designed to ensure a seamless delivery experience from start to finish.

Place your order online, on the phone or in store.

You will be contacted to arrange a delivery date that suits you.

You will receive a courtesy call one hour before delivery.

Your order will be delivered to the room of choice.

What is White-Glove Delivery?

White-glove delivery is a premium service that provides the utmost care in handling and delivering your Large Furniture items (Please note, this service does not apply to Small Furniture items). This dedicated service goes beyond typical delivery methods by offering a personalised and meticulous approach to ensure items arrive in good condition.

Benefits of White-Glove Delivery

Room of Choice Delivery: The team will deliver your furniture to the room of your choice, ensuring it is placed exactly where you want it.
Unboxing and Assembly: They handle the unboxing and assembly of your furniture (to be booked prior to delivery for an additional fee), so you can enjoy your new treasures without any hassle.
Packaging Removal and Recycling: If you do not anticipate needing to return your item, all packaging materials can be removed and recycled, leaving your space clean and clutter-free. Please note, we can only offer refunds on items in their original packaging.
Courtesy Calls: Receive a courtesy call before delivery to confirm the time, ensuring a smooth and convenient experience.
Handling with Care: The trained courier professionals use specialised techniques to prevent movement during transit, safeguarding your furniture against damage.

Additional Information

Accepting Delivery: Our courier team will provide an estimated 3 hour delivery timeframe and we ask that customers only accept a delivery slot if someone will be at the property to accept the goods. Approximately 1 hour prior to arrival you will receive a courtesy call confirming time of arrival. The time slot is approximate and can change slightly on the day (due to delays in transit, previous deliveries etc).
Not Going To Be In? If you are not able to accept delivery more than 10 working days after placing the order we can request our courier store the order, but a storage charge will be applied. If your plans have changed (such as moving house) and you need to delay by more than a month, please contact Customer Services.
Change of Address: If you need to change the delivery address, please notify the courier as quickly as possible to avoid charges.

Track Your Order: Once delivery has been accepted, you can track your order here.