DELIVERY & COLLECTIONS INFORMATION

HOW DO WE DELIVER

DESTINATION
METHOD
COST
TIMESCALE
Mainland UK Standard (Tracked) £5.95 2-3 working days
Mainland UK Extra Large Parcel (Tracked) £15 2-3 working days
Mainland UK Single Small Furniture £30* + £20 assembly (optional) 1-2 weeks
Mainland UK Large Furniture £60 + £20 assembly (optional) 1-2 weeks*
Mainland UK Ready to go Sofas £80 1-2 weeks*
Mainland UK (specific stores only) Click & Collect (see below) Free 72 hours
       
UK Highlands, Islands and Northern Ireland** Standard (Tracked) £15 3-5 working days
UK Highlands, Islands and Northern Ireland** Extra Large Parcel (Tracked) £25 3-5 working days
UK Highlands, Islands and Northern Ireland** All Furniture Contact us 1-2 weeks*
       
Republic of Ireland Standard (Tracked) £15 3-5 working days
Republic of Ireland Extra Large Parcel (Tracked) Contact us Approx. one month
Republic of Ireland All Furniture*** Contact us Approx. one month
       

*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.

**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly

***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice. 

Mainland UK:

Method
Cost
Timescale
Standard (Tracked) £5.95 2-3 working days
Extra Large Parcel (Tracked) £15 2-3 working days
Single Small Furniture

£30* + £20 assembly (optional)

1-2 weeks
Large Furniture

£60 + £20 assembly (optional)

1-2 weeks*
Ready to go Sofas £80 1-2 weeks*
Click & Collect (see below) Free 72 hours

UK Highlands, Islands and Northern Ireland:

Method
Cost
Timescale
Standard (Tracked) £15

3-5 working days

Extra Large Parcel (Tracked) £25

3-5 working days

All Furniture Contact us

1-2 weeks*


Republic of Ireland:

Method
Cost
Timescale
Standard (Tracked) £15

3-5 working days

Extra Large Parcel (Tracked) Contact us

Approx. one month

All Furniture*** Contact us Approx. one month

*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.

**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly

***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice. 

Additional Information

If all items are in stock, we aim to process your order within 24 hours. You'll be contacted by our parcel courier with a delivery date and tracking link shortly after. 

For furniture items, processing and collection by will take a bit longer. Expect contact from our furniture courier within 3–7 days of ordering, with delivery usually within the second week. 

Upon furniture delivery, you must sign a confirmation that the goods are in satisfactory condition. If you can't be present, notify our Customer Service team of any faults within 72 hours. 

If items are missing from your order, contact Customer Service before assembly or return. 

Delivery Methods Explained

STANDARD & EXTRA LARGE PARCEL

Standard: Covers small items such as gifts, home accessories, and soft furnishings. 

Extra Large Parcel: Includes larger home accessories such as lighting, small tables, and stools. 

Both options are delivered by DPD or Parcelforce, depending on size and location. 

Once dispatched, you’ll receive a confirmation email and text with a delivery date and tracking reference. You’ll have the option to amend the delivery date and drop-off location. On the day of delivery, you’ll receive a text message detailing a one-hour delivery time slot. 


ALL FURNITURE

Single Small Furniture: Applicable for one small item such as a shelf, bedside table, rug, or mirror. 

Large Furniture: Refers to large or multiple items like beds, wardrobes, chests of drawers, and sofas. 

Once dispatched, you will receive an email confirming the delivery date and a four-hour delivery window. On the delivery day, our team will call approximately one hour before arrival to confirm the time. 

Our two-person team can carry your furniture to a room of your choice or leave it in a nominated safe place outside your home. We can remove unwanted packaging, but the original packaging must be kept for any returns. Furniture should be checked thoroughly before signing for delivery. 

Please note, furniture over 95kg can only be delivered to a ground floor room. If access issues are anticipated, please contact our Customer Services team before ordering. 


Made-To-Order Sofas

Delivery times for made-to-order armchairs and sofas vary. Approximate delivery times are provided on each product page, typically 8-10 weeks for production, with delivery within 10 working days after completion. 

Delivery cost within Mainland UK for made-to-order items is £80. 

Due to their size, we cannot deliver bespoke sofas outside of Mainland UK. For deliveries of bespoke armchairs and footstools outside of Mainland UK, please contact Customer Services for a quote. 


CLICK AND COLLECT OPTIONS

Want something sooner with no delivery costs? Pick up your online favourites in person at our Bayswater or Outlet stores.  

Trowbridge Outlet 

For any sized order, collect from our Trowbridge Outlet. Please wait 72 hours after ordering before collection. Confirm your order’s availability by contacting the Outlet Store on 01249 474 465

Address: Graham and Green, Outlet Unit 9a, Avon Way Canal Road Industrial Estate Trowbridge, BA14 8BL View in Google Maps 

Collection hours:

Monday to Friday 8:00 AM to 3:30 PM, 

Saturday from 9:30 AM to 4:00 PM.

Please bring your order reference and proof of ID when collecting. Orders not collected within 14 days will be returned and refunded 

Bayswater Store 

At our Bayswater Store, we offer Click & Collect for standard parcel orders only. After placing your order, allow at least 3 working days before collection. We advise calling the Bayswater Store on 0208 987 3752 to ensure your order is ready.  

Address: Graham and Green, 36 Porchester Road, London, W2 6ES View in Google Maps 

Collection hours: 

Monday to Saturday 10:00 AM to 6:00 PM 

Sunday 11:00 AM to 4:30 PM 

If you require a courier to collect your order, please contact our Customer Service team. They can provide dimensions and help you make suitable arrangements with your chosen courier. 


Optional Furniture Assembly

Our specialist courier service will assemble selected furniture upon arrival. An additional £20 per item will apply for assembly. Please contact our Customer Service team to arrange this. We recommend measuring all entryways and spaces prior to ordering. We apologise for any inconvenience, but we cannot accept responsibility for items that do not fit into residences. 


SPECIALIST 2-MAN WHITE GLOVE SERVICE

Our specialist two-man white-glove service ensures your furniture is delivered with the utmost care and attention. This premium service includes room-of-choice delivery, unboxing, assembly (at an additional cost), and packaging removal (please note that if you are planning on returning your item please keep all packaging). Our dedicated courier team offer a seamless and personalised delivery experience with courtesy calls before delivery and flexible scheduling to suit your needs.