EST. 1974

SEASON OF GIVING

UP TO 25% OFF EVERYTHING

EXTENDED CHRISTMAS RETURNS

ON PURCHASES MADE UP TO 24 DEC

DELIVERY & COLLECTIONS INFORMATION

HOW DO WE DELIVER

Last Order Dates for Christmas Delivery

We will always aim to dispatch orders as quickly as possible however please note that during peak seasonal periods (including sale), some slight delays are expected. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control.

Please note, our Made-to-Order sofas can no longer be guaranteed for Christmas delivery. Explore our Ready-to-Go sofas here which are available for delivery within just 14 days.

Parcels:
Standard & Bulk Parcels: Friday 20th December
 
Furniture:
Mainland UK: Sunday 15th December
Inside M25: Tuesday 17th December
Remote areas (Scotland, Devon & Cornwall): Sunday 8th December

DESTINATION
METHOD
COST
TIMESCALE
Mainland UK Standard (Tracked) £5.95 2-3 working days
Mainland UK Extra Large Parcel (Tracked) £15 2-3 working days
Mainland UK Single Small Furniture £30* + £20 assembly (optional) 1-2 weeks†
Mainland UK Large Furniture £60 + £20 assembly (optional) 1-2 weeks†
Mainland UK Ready to Deliver Sofas £80

1-2 weeks†
Mainland UK Made to Order Sofas £80

8-12 weeks†
Mainland UK (specific stores only) Click & Collect (see below) Free 72 hours
       
UK Highlands, Islands and Northern Ireland** Standard (Tracked) £15 3-5 working days
UK Highlands, Islands and Northern Ireland** Extra Large Parcel (Tracked) £25 3-5 working days
UK Highlands, Islands and Northern Ireland** All Furniture Contact us 1-2 weeks
       
Republic of Ireland Standard (Tracked) £15 3-5 working days
Republic of Ireland Extra Large Parcel (Tracked) Contact us Approx. one month
Republic of Ireland All Furniture*** Contact us Approx. one month
       

*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.

**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly

***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice. 

† Delivery to Remote Areas: For customers living in more remote areas of the UK (such as Scotland, Cornwall and Devon), delivery times may be longer than our standard timeframes. This is due to the limited frequency of our couriers visiting these locations. Rest assured, your courier will notify you of the delivery day once your order is placed.

Mainland UK:

Method
Cost
Timescale
Standard (Tracked) £5.95 2-3 working days
Extra Large Parcel (Tracked) £15 2-3 working days
Single Small Furniture

£30* + £20 assembly (optional)

 1-2 weeks
Large Furniture

£60 + £20 assembly (optional)

 1-2 weeks*
Ready to Deliver Sofas £80 1-2 weeks*
Made to Order Sofas £80
 8-12 weeks*
Click & Collect (see below) Free 72 hours

UK Highlands, Islands and Northern Ireland:

Method
Cost
Timescale
Standard (Tracked) £15

3-5 working days
Extra Large Parcel (Tracked) £25

3-5 working days
All Furniture Contact us

1-2 weeks*

Republic of Ireland:

Method
Cost
Timescale
Standard (Tracked) £15

3-5 working days
Extra Large Parcel (Tracked) Contact us

Approx. one month
All Furniture*** Contact us Approx. one month

*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.

**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly

***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.

When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.

If you live abroad, we will happily deliver to a UK-based shipping company of your choice. 

Additional Information

If all items are in stock, we aim to process your order within 24 hours. You'll be contacted by our parcel courier with a delivery date and tracking link shortly after. 

For furniture items, processing and collection by will take a bit longer. Expect contact from our furniture courier within 3–7 days of ordering, with delivery usually within the second week. 

Upon furniture delivery, you must sign a confirmation that the goods are in satisfactory condition. If you can't be present, notify our Customer Service team of any faults within 72 hours. 

If items are missing from your order, contact Customer Service before assembly or return. 

Delivery Methods Explained

STANDARD & EXTRA LARGE PARCEL

Standard: Covers small items such as gifts, home accessories, and soft furnishings. 

Extra Large Parcel: Includes larger home accessories such as lighting, small tables, and stools. 

Both options are delivered by DPD or Parcelforce, depending on size and location. 

Once dispatched, you’ll receive a confirmation email and text with a delivery date and tracking reference. You’ll have the option to amend the delivery date and drop-off location. On the day of delivery, you’ll receive a text message detailing a one-hour delivery time slot. 

ALL FURNITURE

Single Small Furniture: Applicable for one small item such as a shelf, bedside table, rug, or mirror. 

Large Furniture: Refers to large or multiple items like beds, wardrobes, chests of drawers, and sofas. 

Once dispatched, you will receive an email confirming the delivery date and a four-hour delivery window. On the delivery day, our team will call approximately one hour before arrival to confirm the time. 

Our two-person team can carry your furniture to a room of your choice or leave it in a nominated safe place outside your home. We can remove unwanted packaging, but the original packaging must be kept for any returns. Furniture should be checked thoroughly before signing for delivery. 

Please note, furniture over 95kg can only be delivered to a ground floor room. If access issues are anticipated, please contact our Customer Services team before ordering.

Failed Delivery Policy
To ensure successful delivery, you must be home on the agreed date and time slot, as re-delivery fees may apply if the delivery fails. If your availability changes, please notify us at least two working days before the scheduled delivery date to avoid additional charges. Full details will be included in your delivery confirmation email.

Made-To-Order Sofas

Order your Made To Order sofa by Monday 14th October to guarantee delivery in time for Christmas.

Delivery times for made-to-order armchairs and sofas vary. Approximate delivery times are provided on each product page, typically 8-10 weeks for production, with delivery within 10 working days after completion. 

Delivery cost within Mainland UK for made-to-order items is £80. 

Due to their size, we cannot deliver bespoke sofas outside of Mainland UK. For deliveries of bespoke armchairs and footstools outside of Mainland UK, please contact Customer Services for a quote. 

CLICK AND COLLECT OPTIONS

Want something sooner with no delivery costs? Pick up your online favourites in person at our Bayswater or Outlet stores.  

Trowbridge Outlet 

For any sized order, collect from our Trowbridge Outlet. Please wait 72 hours after ordering before collection. Confirm your order’s availability by contacting the Outlet Store on 01249 474 465. 

Address: Graham and Green, Outlet Unit 9a, Avon Way Canal Road Industrial Estate Trowbridge, BA14 8BL View in Google Maps 

Collection hours:

Tuesday to Saturday: 9 AM to 3:45 PM (please arrive 15mins before 3:45pm to ensure collection can be processed by the team).

Please bring your order reference and proof of ID when collecting. Orders not collected within 14 days will be returned and refunded 

Bayswater Store 

At our Bayswater Store, we offer Click & Collect for standard parcel orders only. After placing your order, please allow up to 7 days before collection. This is an extension on our usual 3 working day lead time as we are in peak period, so we kindly ask for your patience.  To ensure your items are available for collection before Christmas, Click & Collect orders must be placed by Wednesday, 13th December.

We advise calling the Bayswater Store on 0208 987 3752 to ensure your order is ready

Address: Graham and Green, 36 Porchester Road, London, W2 6ES View in Google Maps 

Collection hours: 

Monday to Saturday 10:00 AM to 6:00 PM 

Sunday 11:00 AM to 4:30 PM 

Thank you for your understanding as we work to ensure all orders are processed efficiently during peak times.

If you require a courier to collect your order, please contact our Customer Service team. They can provide dimensions and help you make suitable arrangements with your chosen courier. 

Optional Furniture Assembly

Our specialist courier service will assemble selected furniture upon arrival. An additional £20 per item will apply for assembly. Please contact our Customer Service team to arrange this. We recommend measuring all entryways and spaces prior to ordering. We apologise for any inconvenience, but we cannot accept responsibility for items that do not fit into residences. 

SPECIALIST 2-MAN WHITE GLOVE SERVICE

Our specialist two-man white-glove service ensures your furniture is delivered with the utmost care and attention. This premium service includes room-of-choice delivery, unboxing, assembly (at an additional cost), and packaging removal (please note that if you are planning on returning your item please keep all packaging). Our dedicated courier team offer a seamless and personalised delivery experience with courtesy calls before delivery and flexible scheduling to suit your needs.

Find out more information here.