DELIVERY & COLLECTIONS INFORMATION
HOW DO WE DELIVER
We will always aim to dispatch orders as quickly as possible however please note that during peak seasonal periods (including sale), some slight delays are expected. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control.
DESTINATION |
METHOD |
COST |
TIMESCALE |
| Mainland UK | Standard (Tracked) | £5.95 | 2-3 working days |
| Mainland UK | Extra Large Parcel (Tracked) | £15 | 2-3 working days |
| Mainland UK | Single Small Furniture | £30* + £20 assembly (optional) | 1-2 weeks† |
| Mainland UK | Large Furniture | £60 + £20 assembly (optional) | 1-2 weeks† |
| Mainland UK | Ready to Deliver Sofas | £80 |
1-2 weeks† |
| Mainland UK | Made to Order Sofas | £80 |
8-12 weeks† |
| Mainland UK (specific stores only) | Click & Collect (see below) | Free | 72 hours |
| UK Highlands, Islands and Northern Ireland** | Standard (Tracked) | £15 | 3-5 working days |
| UK Highlands, Islands and Northern Ireland** | Extra Large Parcel (Tracked) | £25 | 3-5 working days |
| UK Highlands, Islands and Northern Ireland** | All Furniture | Contact us | 1-2 weeks |
| Republic of Ireland | Standard (Tracked) | £15 | 3-5 working days |
| Republic of Ireland | Extra Large Parcel (Tracked) | Contact us | Approx. one month |
| Republic of Ireland | All Furniture*** | Contact us | Approx. one month |
*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.
**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly
***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.
When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.
If you live abroad, we will happily deliver to a UK-based shipping company of your choice.
† Delivery to Remote Areas: For customers living in more remote areas of the UK (such as Scotland, Cornwall and Devon), delivery times may be longer than our standard timeframes. This is due to the limited frequency of our couriers visiting these locations. Rest assured, your courier will notify you of the delivery day once your order is placed.
Mainland UK:
Method |
Cost |
Timescale |
| Standard (Tracked) | £5.95 | 2-3 working days |
| Extra Large Parcel (Tracked) | £15 | 2-3 working days |
| Single Small Furniture |
£30* + £20 assembly (optional) |
1-2 weeks |
| Large Furniture |
£60 + £20 assembly (optional) |
1-2 weeks* |
| Ready to Deliver Sofas | £80 | 1-2 weeks* |
| Made to Order Sofas | £80 |
8-12 weeks* |
| Click & Collect (see below) | Free | 72 hours |
UK Highlands, Islands and Northern Ireland:
Method |
Cost |
Timescale |
| Standard (Tracked) | £15 |
3-5 working days |
| Extra Large Parcel (Tracked) | £25 |
3-5 working days |
| All Furniture | Contact us |
1-2 weeks* |
Republic of Ireland:
Method |
Cost |
Timescale |
| Standard (Tracked) | £15 |
3-5 working days |
| Extra Large Parcel (Tracked) | Contact us |
Approx. one month |
| All Furniture*** | Contact us | Approx. one month |
*Please note, if your order contains both Single Small Furniture items and Standard items, the delivery cost is £35.95, and these will be shipped individually; standard items being delivered first in 2-3 working days.
**Includes Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly
***Sadly, we cannot deliver beds or made-to-order sofas outside of Mainland UK.
When importing from the UK, the Jersey customs authority imposes a Goods & Services Tax on products and deliveries costing over £240. You can find more details here. If you are placing an order from Jersey, you can contact our Customer Service team to receive a confirmation email detailing the total tax cost.
If you live abroad, we will happily deliver to a UK-based shipping company of your choice.
Additional Information
If all items are in stock, we aim to process your order within 24 hours. You'll be contacted by our parcel courier with a delivery date and tracking link shortly after.
For furniture items, processing and collection by will take a bit longer. Expect contact from our furniture courier within 3–7 days of ordering, with delivery usually within the second week.
Upon furniture delivery, you must sign a confirmation that the goods are in satisfactory condition. If you can't be present, notify our Customer Service team of any faults within 72 hours.
If items are missing from your order, contact Customer Service before assembly or return.
Delivery Methods Explained
STANDARD & EXTRA LARGE PARCEL
Standard: Covers small items such as gifts, home accessories, and soft furnishings.
Extra Large Parcel: Includes larger home accessories such as lighting, small tables, and stools.
Both options are delivered by DPD or Parcelforce, depending on size and location.
Once dispatched, you’ll receive a confirmation email and text with a delivery date and tracking reference. You’ll have the option to amend the delivery date and drop-off location. On the day of delivery, you’ll receive a text message detailing a one-hour delivery time slot.
ALL FURNITURE
Single Small Furniture: Applicable for one small item such as a shelf, bedside table, rug, or mirror. (one-man delivery to entrance/hallway – does not include unboxing or removal of packaging).
Large Furniture: Refers to large or multiple items like beds, wardrobes, chests of drawers, and sofas.
Once dispatched, you will receive an email confirming the delivery date and a four-hour delivery window. On the delivery day, our team will call approximately one hour before arrival to confirm the time.
Please note, furniture over 95kg can only be delivered to a ground floor room. If access issues are anticipated, please contact our Customer Services team before ordering.
Failed Delivery Policy
To ensure successful delivery, you must be home on the agreed date and time slot, as re-delivery fees may apply if the delivery fails. If your availability changes, please notify us at least two working days before the scheduled delivery date to avoid additional charges. Full details will be included in your delivery confirmation email.
Made-To-Order Sofas
Delivery times for made-to-order armchairs and sofas vary. Approximate delivery times are provided on each product page, typically 8-10 weeks for production, with delivery within 10 working days after completion.
Delivery cost within Mainland UK for made-to-order items is £80.
Due to their size, we cannot deliver bespoke sofas outside of Mainland UK. For deliveries of bespoke armchairs and footstools outside of Mainland UK, please contact Customer Services for a quote.
CLICK AND COLLECT OPTIONS
Want something sooner with no delivery costs? Pick up your online favourites in person at our Bayswater or Outlet stores.
Trowbridge Outlet
For any sized order, collect from our Trowbridge Outlet. Please wait 72 hours after ordering before collection. Confirm your order’s availability by contacting the Outlet Store on 01249 474 465.
Address: Graham and Green, Outlet Unit 9a, Avon Way Canal Road Industrial Estate Trowbridge, BA14 8BL View in Google Maps
Collection hours:
Tuesday to Saturday: 9 AM to 3:30 PM (please arrive 15mins before 3:30pm to ensure collection can be processed by the team).
Please bring your order reference and proof of ID when collecting. Orders not collected within 14 days will be returned and refunded
Bayswater Store
At our Bayswater Store, we offer Click & Collect for standard parcel orders only. After placing your order, please allow up to 3 days before collection.
We advise calling the Bayswater Store on 0208 987 3752 to ensure your order is ready
Address: Graham and Green, 36 Porchester Road, London, W2 6ES View in Google Maps
Collection hours:
Monday to Saturday 10:00 AM to 6:00 PM
Sunday 11:00 AM to 4:30 PM
Thank you for your understanding as we work to ensure all orders are processed efficiently during peak times.
If you require a courier to collect your order, please contact our Customer Service team. They can provide dimensions and help you make suitable arrangements with your chosen courier.
Optional Furniture Assembly
Our specialist courier service will assemble selected furniture upon arrival. An additional £20 per item will apply for assembly. Please contact our Customer Service team to arrange this. We recommend measuring all entryways and spaces prior to ordering. We apologise for any inconvenience, but we cannot accept responsibility for items that do not fit into residences.
SPECIALIST 2-MAN WHITE GLOVE SERVICE
Our specialist two-man white-glove service ensures your Large Furniture is delivered with the utmost care and attention. This premium service includes room-of-choice delivery, unboxing, assembly (at an additional cost), and packaging removal (please note that if you are planning on returning your item, please keep all packaging). Furniture should be checked thoroughly before signing for delivery.
Our dedicated courier team offer a seamless and personalised delivery experience with courtesy calls before delivery and flexible scheduling to suit your needs.
Find out more information here.