Custom Options
We strongly recommend ordering our free fabric swatches to take a closer look at your chosen colour and fabric before ordering your bespoke sofa, armchair or footstool. Fabrics may differ slightly from our online images and in certain settings depending on the light levels.
All of our bespoke upholstery is fire retardant for domestic use.
We offer additional or alternative options for each of our made-to-order collections. We recommend that if you have any specific requests that are not listed to call and speak with our friendly customer services team on 01225 418 200 for more information.
Delivery
This bespoke item is made to order in a colour, material and size of your choice and will take approximately 8-12 weeks to be made.Â
Once it has been made, it will be despatched directly from the maker and usually delivered within 7-14 working days, but please allow up to 21 working days.
Your item will be delivered within a mutually convenient time slot using our specialist bespoke furniture courier service who will deliver to a room of your choice and remove all unwanted packaging.
Delivery cost within Mainland UK is £60.
Delivery of bespoke armchairs and footstools outside of Mainland UK will require a quote. Please order as normal and our customer care team will be in touch. Unfortunately, we are not able to deliver bespoke sofas outside of Mainland UK due to their size. Please get in touch with customer services for further information.
Click here for more information on delivery and returns.
Returns
All of our bespoke items have been made-to-order especially for you and are not usually stocked by Graham & Green. This means you cannot amend the order once it has been placed and cannot cancel the order.
If you wish to return your bespoke item, 20% of the product price will be kept by Graham & Green to cover re-stocking costs. Anything upholstered in your own fabric cannot be returned or refunded.
To return a bespoke item you must contact our customer services team on 01225 418 200 or mailorder@grahamandgreen.co.uk within 14 days of delivery of the order.
All returns are made at a cost to you, our customer services team can help to organise a collection for a charge of £48.00.
Click here for more information on delivery and returns.