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Delivery & Returns



UK Mainland


Standard Delivery

Extra Large Parcels

Large/Heavy Furniture


Mainland UK

£5.95 £15 £48  



Offshore UK and Republic of Ireland


Standard Delivery

Extra Large Parcels

Large/Heavy Furniture



£15 £25 Email for a Quote*  

Isle of Wight

£15 £25 Email for a Quote*  


£15 £25 Email for a Quote*  

Northern Ireland

£5.95 £15 Email for a Quote*  

Isle of Man

£15 £25 Email for a Quote*  

Isle of Scilly

£15 £25 Email for a Quote*  

Scottish Highlands & Islands

£15 £25 Email for a Quote*  

Republic of Ireland

£15 £25 Email for a Quote*  

*To request a quote, please email mailorder@grahamandgreen.co.uk with the items you would like to order and your address. A member of our team will be in touch within 2 working days with a bespoke delivery quote for your order.

**You may be contacted with a quote in exceptional circumstances.  

Special Mirror Delivery

Many of our mirrors require large furniture delivery in order to ensure they arrive with you in perfect condition. If you would like to order a large mirror, we are now offering a special delivery service for £30. To order with this special service please contact the mail order team on 01225 418 200.

Please note this service is exclusively for single large mirror delivery only, adding additional items will increase the delivery fee to large furniture rate.

Delivery Times

We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day. After you have made your order, our courier will contact you directly with available time slots – so there’s no staying in all day wondering when we’re going to arrive.

All delivery times are estimates only and dispatch may take longer during busy periods. Due to circumstances beyond our control some deliveries may be delayed or sent separately in more than one package.

Refer to delivery lead times below for your purchases:

•    Small/standard items – delivery by Parcel Force within 3-5 working days
•    Extra large parcels / Furniture items – delivery within 1-2 weeks
•    Extra large parcels/ Furniture deliveries to Scotland 3-4 weeks
•    Mixed Items – All items delivered together within 1-4 weeks

International Shipping

Unfortunately, we do not offer international shipping at this time.

Express Delivery

Express delivery can be arranged when ordering over the phone with our Mail Order team 01225 418 200. Express delivery is only available to mainland UK customers and is charged at a flat rate of £12 for standard delivery items. Express delivery is not available on furniture or extra-large items. Your order will be dispatched the same day and in most cases will be delivered the next morning - so please ensure there will be somebody in to receive the order. Express delivery can be arranged up until 1pm to ensure the order has time to be packed and shipped. Express orders placed after 1pm will be received the following working day. Express orders placed on Friday will be delivered the following Monday.

Inside/Outside M25 Postcode Rates

Postcodes which have addresses both inside and outside of the M25 may be charged at the outside-M25 rate. If your address falls within the M25, but you are being charged the outside-M25 rate, please contact our Customer Services team on 01225 418 200 to place your order.

Delivery T’s & C’s

For small items our standard courier service (Parcel Force) will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable. Parcel Force will often try a neighbour or your parcel may be taken to a local Post Office or depot.
Our furniture courier does deliver on Saturday at no extra cost but please note that due to a Saturday delivery being very popular, there is often limited availability and should you only want a Saturday delivery, then you may need to wait longer.

Made to Order Items

Our upholstered ranges are commissioned especially for you and have approximate lead times (please refer below for each range's lead time). 

•   Dream: 6-8 weeks
•   Snooze: 6-8 weeks
•   The Kip: 6-8 weeks
•   Brooklyn: 8-10 weeks
•   Clio: 8-10 weeks
•   Dakota: 8-10 weeks
•   Doze: 8-10 weeks
•   Hamilton: 8-10 weeks
•   Jasmine: 8-10 weeks
•   New York: 8-10 weeks
•   Regents: 8-10 weeks
•   Rose: 8-10 weeks
•   Wellington: 8-10 weeks
•   Windsor: 8-10 weeks

Large/Heavy Furniture Items

Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items is £48 in Mainland UK. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isles of Scilly & Isle of Man require a bespoke delivery charge. Please call 01225 418 200 to place your order where a quote is required.

Large/Heavy Furniture Assembly

Many of our larger furniture items require some assembly, such as attaching legs to beds, sofas and dining tables. Our large furniture delivery specialists will happily assemble these items for you at an additional fee of £20 per item. To arrange large item assembly, simply contact our Mail Order Team on 01225 418 200 at the time of placing your order or before arranging delivery. 


We now offer FREE Click & Collect at our Chippenham warehouse. Click & Collect is available from 9:00am to 5:00pm, Monday to Friday. Once your items are packed, we will send you an email to tell you they are ready to collect.

Click here for more information.


At Graham and Green we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees).

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. 

Store Purchase Returns

All purchases made from either our Notting Hill store or Primrose Hill store will need to be returned directly to the relevant store within 14 days of purchase in its original packaging and condition. Please ensure you retain your receipt for any returns.

Website / Phone Purchase Returns

If you would like to return an order you have made through our website or over the phone, simply complete the Returns Form that was included with your order and enclose it with the items and post back to:

Graham and Green Returns, Unit 1 The Hub, Bumpers Way, Bumpers Farm, Chippenham, SN14 6LH

It is also possible for us to collect the item from you, this will be a chargeable cost of £10 for standard parcels and £48 respectively for large deliveries and furniture items. If you have lost or misplaced your returns form, you can print a copy here to fill in and return with the unwanted items.

Please Note: Unfortunately due to limited storage space, we are unable to accept returns of products purchased online or by phone in either our Notting Hill or Primrose Hill stores.

Cost of Returning Items

We require you to be responsible for the cost of returning an item to us where you have changed your mind. Small item collections are charged at £10 and large item collections are charged at £48 in Mainland UK.

Returns Terms & Conditions

  • Unwanted items must be returned within 14 days of receipt to qualify for a refund.  You will be issued with a credit note for any items returned after this time up to 28 days. We are unable to exchange unwanted items with a different item.
  • Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Graham & Green being unable to refund you.
  • We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Faulty Items

If you believe your item is faulty please contact our friendly mail order team on 01225 418 200 or by email on mailorder@grahamandgreen.co.uk. In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund, compensation or reimbursement.

We can only replace faulty items with the same item.

Returning Self-Assembly Items

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our friendly mail order team if any damage is spotted. Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

Returning Made to Order Upholstery Items

Please note if you purchase ‘made to order’ upholstery from Graham and Green through the website or by telephone with our mail order team you agree to the following Terms and Conditions.

If you wish to purchase a 'made to order' sofa, armchair, footstool or ottoman, the order cannot be cancelled once it has been placed. If for whatever reason, you change your mind about the item, a 20% re-stocking fee will be applied . Should you choose to return the furniture to us for any reason within fourteen days of delivery, Graham & Green reserves the right to retain a 20% re-stocking fee as it was not a stock item and was made specifically for you. You must contact our mail order team either by email (mailorder@grahamandgreen.co.uk) or by telephone (01225 418 200) within fourteen working days from date of delivery to arrange a refund for your order. You must ensure the item/s are returned to us in a perfect saleable condition and in its original packaging. Failure to do so will result in Graham & Green being unable to refund you. All collections of made to order items will be at the customer’s cost.

Sofas, armchairs, ottomans and footstools ordered with a customer's own fabric or material cannot be cancelled, returned or refunded once purchased.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please ensure you measure correctly before placing your order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery plus collection charge will be deducted from any refund or exchange value.

Furniture Delivery Disclaimer

We try to offer the best possible service at Graham & Green and we are happy to deliver items to any room you require. The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. It is the customer’s responsibility to measure up accurately to ensure the items can be successfully delivered.  Graham and Green do not accept any responsibility for items that cannot fit into residences.

When an item of furniture is delivered to you, it is your responsibility to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Graham and Green being unable to refund you.

If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
mailorder@grahamandgreen.co.uk where your comments are very welcome.


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