Animal Backpacks

If you aren't totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery charges.

If you'd like to return an unwanted item ordered online or over the phone please complete the returns form in your parcel and return items to:

• Graham & Green Returns, Unit 1 Bumpers Way, Bumpers Farm, Chippenham, SN14 6LH

You are responsible for covering the cost of returning items to us. We are happy to arrange a collection for unwanted items at a charge of £10.00 per box for a standard delivery order, £15.00 per box for an extra-large parcel and £48.00 for furniture and fragile items. To organise this, please contact our customer services team on 01225 418 200.

Christmas Gift Returns

Anything purchased online from the 25^th of November, 2019 may be exchanged or returned for a full refund through the 8^th of January, 2020, excluding original delivery fees. For further information visit https://www.grahamandgreen.co.uk/about/delivery-collection-and-returns/

For more information on exchanges, returning items bought in store, returning faulty items, returning bespoke items, and returning Outlet store items please visit our Returns information page here.