Animal Backpacks

If you aren't totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery charges.

If you'd like to return an unwanted item ordered online or over the phone please complete the returns form in your parcel and return items to:

• Graham & Green Returns, Unit 1 Bumpers Way, Bumpers Farm, Chippenham, SN14 6LH

You are responsible for covering the cost of returning items to us. We are happy to arrange a collection for unwanted items at a charge of £10.00 per box for a standard delivery order, £15.00 per box for an extra-large parcel and £48.00 for furniture and fragile items. To organise this, please contact our customer services team on 01225 418 200.

Standard delivery items purchased online or by telephone may also be returned in person to our Bayswater store within 14 days of receipt for a refund, or 28 days for account credit. Store returns are limited to standard delivery items only; excludes extra large, mirror and furniture delivery.

For more information on exchanges, returning items bought in store, returning faulty items, returning bespoke items, and returning Outlet store items please visit our Returns information page here.