CORONAVIRUS | A NOTE FROM OUR FAMILY TO YOURS

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A NOTE FROM OUR FAMILY TO YOURS

We just wanted to let our customers know the steps we’re taking at Graham and Green to help prevent the spread of coronavirus (COVID-19).

As an independent, family-run business we’re doing all we can to look out for our brilliant team, talented makers, wonderful customers and local communities. 

We’ll be keeping a close eye on all official guidance at this difficult time and are so grateful for your support and understanding.

OUR STORES

  • We’ve temporarily closed the doors of all our stores. It’s just for the time being and we can’t wait to welcome you in again soon.
  • We’ve closed our Chippenham Outlet store and are putting our click and collect service on hold to keep our warehouse team out of harm’s way.
  • Our website is open for business 24/7 and we hope you’ll find something to bring joy, comfort and happiness to your home.

DELIVERY OF SMALLER ITEMS

  • We’re working with Parcelforce to help avoid signing for smaller parcels. If you’re home and self-isolating, you can ask your driver to leave the parcel on your doorstep.
  • At this busy time, Parcelforce are not able to guarantee your delivery date and we appreciate your understanding as they work to deliver your parcels as quickly and safely as possible.

DELIVERY OF LARGER ITEMS

  • Our drivers are having their temperatures checked every morning and they’ll continue to wear gloves in your home.
  • For larger items such as beds, sofas and floor mirrors, our team are no longer entering homes to assemble furniture in your room of choice. Instead they’ll leave your item in a safe place or just inside your door.
  • If you or anyone else living at the property have been told to self-isolate or have been in contact with someone who is showing symptoms, please call our delivery team to reschedule a later date. The same applies if anyone in your home is classed as vulnerable (for example pregnant women or family members over the age of 70).
  • Our delivery team will not be taking packaging away at this time.

OUR TEAM

  • Our team at G&G HQ are all set to work remotely, including our office doggies Lola and Roxy.

Stay safe and look after each other,

Jamie & Lou

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