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This item will be dispatched by a courier and will require a signature upon delivery. Items dispatched by standard delivery should arrive within 3-5 working days in the mainland UK (5-7 working days elsewhere in the UK and Ireland). Mainland UK and Northern Ireland delivery - £5.95 Elsewhere in the UK and Ireland - £15 Express Service - £12.00 (phone orders only).
While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. Simply complete the returns form that was included with your order and enclose it with the items and post back to;
Graham and Green Returns
Unit 1 The Hub
Items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Please note, self assembly items cannot be returned once partially or fully assembled.
View our full returns policy.
Very disappointed with this product. Firstly on opening package was shocked to find you had to assemble the lights yourself (nowhere in the description online does it state this), pushing every delicate bulb through the balls. Needless to say after spending quite some time delicately performing this operation, not surprised to find that they did not work.
Sending back at cost to myself as there is no free returns policy, I will definitely think twice before ordering from G & G again because of this...imagine the cost if it was a larger item.
Most online retailers provide free returns come on G & G get with it, it is no joke to have to return an item, but to have to pay for the privilege is an unfair policy especially if item is faulty or not as described.
Looking forward to hearing your comments on this.
If there was a 0 star option this would have it.
Response from Graham & Green:
Thank you for your feedback. I'm really sorry that you are disappointed with your lights. I agree that we should state that there is some assembly required, so I will add this to the product description now and I appreciate you bringing this to our attention.
We do offer free returns for faulty items, so I'm sorry if this wasn't made clear to you. If you could give us a call on 01225 418 200 or email firstname.lastname@example.org then one of our Customer Service Advisors will be happy to get this sorted out for you.
Graham & Green
- Overall length: 390cm
- 150cm from plug to first bulb
- Ball diameter: 6.5cm
- Please note, this item is wired as a loop
- Some assembly required
Copyright © Graham and Green, All rights reserved.
Curated Interiors & Gifts Est. 1974
VAT No. 241711690Company No. 1262819Tel No. 01225 418 200