Leave us feedback online

Terms and Conditions

Summer Prize Draw
Terms & Conditions of Sale
Website/Phone Orders
Contract Cancellation
Product Pricing, Descriptions, Images & Estimated Time of Arrivals
Sale Item Disclaimer
Sofa Guarantees
Payment
Promotional Code Terms & Conditions
Pinterest Personal Shopper Discount Terms & Conditions
Bespoke Items
Gift Vouchers
Copyright
Trademarks
Sunlight Damage
Lighting Products
Product Availability
Warranties

 

Summer Prize Draw

1. By entering this draw, you are opting in to receive our email newsletters. You may unsubscribe at any time by clicking the link at the top of every email we send, or by contacting mailorder@grahamandgreen.co.uk.
2. All prices are indicative and subject to variation.
3. The prize is non-transferable and there is no cash alternative.
4. The winner(s) will be selected in a random draw conducted by Graham & Green, from all valid entries received by the closing date of August 31st 2015.
5. One winner will win £500 credit to spend at G&G.
6. The winner will be contacted within 7 days of the draw. In the event that the winner has not responded within 14 days of notification then the promoter reserves the right to reallocate the prize to a reserve winner.
7. £500 prize will be credited to the G&G customer account of the winner. If no account already exists we will create an account for the winner.
8. The £500 cannot be redeemed against gift vouchers or P&P or in the G&G Warehouse Outlet.
9. To spend the £500 the winner must shop via our mail order service or in store or showroom.


^ back to top


Terms & Conditions of Sale

By accepting the Terms & Conditions, customers agree to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.


^ back to top


Website/Phone Orders

When you place an order, we will require your name, e-mail address and payment details. Without this information we will not be able to process your request or notify you of acceptance of your order.

An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

Once your order has been despatched, the completion of the contract between Graham & Green and yourself takes place. We cannot fulfil any obligations due to the following reasons:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


     ^ back to top

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on mailorder@grahamandgreen.co.uk. If your order has already been despatched please follow the procedure set out in Returns Policy.

     ^ back to top

Product Pricing, Descriptions, Images & Estimated Time of Arrivals

All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the situation at the exact moment you place an order. The images shown online and in catalogues are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.

ETA dates are for guidance only and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.


     ^ back to top

Sale Item Disclaimer

Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered. 

We have very limited stock of our sale items, and we will not be taking back orders on any of these items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.

     ^ back to top

Sofa Guarantees

Each sofa collection is covered by a manufacturer's guarantee of various lengths and inclusiveness. Please refer to the item product page or ask a member of staff prior to purchase so that you can be provided with correct and complete information.

     ^ back to top

Payment

Payment for all orders is at point of sale and not at point of despatch
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We do not accept international payment over the phone or via our website.  You can however make a bank transfer – please call our customer service team on +44 (0) 208 987 3700 for more information

     ^ back to top

Promotional Code Terms & Conditions

Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.

Free delivery promotions exclude deliveries to anywhere outside the UK mainland.

You can use published promotional codes through our website only unless otherwise stated and not in conjunction with any other offer. You can participate in offers once only. Andrew Martin Wallpapers, Kartell products, P&P, gift vouchers and sale (clearance) items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Graham and Green's standard terms and conditions - orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item's value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry.

We are unable to apply discount codes retrospectively to an order once the sale has been made.

We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.

     ^ back to top

Pinterest Personal Shopper Discount Terms & Conditions

Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.

You can use the 10% discount code through our website and over the phone only unless otherwise stated and not in conjunction with any other offer. Andrew Martin Wallpapers, Kartell products, P&P, gift vouchers and sale (clearance) items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Graham and Green's standard terms and conditions - orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item's value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry.

We are unable to apply discount codes retrospectively to an order once the sale has been made.

We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.

We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.

     ^ back to top

Bespoke Items

If you wish to purchase a 'made to order' item, the contract may be cancelled no longer than 14 working days after delivery of the item. In the case of bespoke items made to your specification, a 20% restocking fee may be deducted from the refund of the item. The item must be returned in a perfect, saleable condition and in its original packaging. Failure to do so may result in Graham & Green being unable to refund you.

Furniture ordered with a customer’s own fabric or material cannot be cancelled, returned or refunded once purchased.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

     ^ back to top

Gift Vouchers

1. Gift vouchers can not be redeemed online. Customers can spend their gift vouchers by calling our Mail Order team on 020 8987 3700 or in person in our shops.
2. Gift vouchers can only be posted to the billing address.
3. Gift vouchers will expire one year after date of issue.

     ^ back to top

Copyright

All product names, copy, product images, buttons, website graphics are copyright of Graham and Green Ltd. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Graham and Green Ltd.

     ^ back to top

Trademarks

'Graham and Green', 'Graham & Green' , the G&G logo or variations of the G&G logo are registered trademarks of Graham and Green Ltd.

     ^ back to top

Sunlight Damage

Please note that upholstery and wooden furniture is likely to fade if left in direct sunlight for prolonged periods. Double or triple glazed windows are able to slow the rate of damage caused by UV light, but we suggest keeping susceptible items away from direct sunlight.

     ^ back to top

Lighting Products

Graham and Green provide a 1 year guarantee for all our lighting products.

During this guarantee period, the Company will replace the product or its defective parts subject to the terms and conditions.

1) Guarantee services will be provided only if the original invoice or sales is presented with the defective product within the guarantee period.  The Company may refuse guarantee service if these documents are not available.

2) This Guarantee does not cover transport costs and risks associated with transport of the product to and from The Company instructions.

3) This guarantee does not cover:

a) periodic maintenance, the repair or replacement of parts due to wear and tear

b) consumables (components that are expected to require periodic replacement during the lifetime of a lamp such as batteries, starters, bulbs, ballasts, etc.)

c) damage or defects caused by use or treatment of the product inconsistent with normal use

d) damage or changes to the product as a result of :

  • misuse, including: - treatment resulting in physical, cosmetic or surface damage or changes to the product failure to install or use the product for its normal purpose or in accordance with The Company.
  • installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used
  • use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than recommended by the Company
  • repair or attempted repair by persons who are not authorized by The Company and  adjustments, adaptations without the Company prior written consent
  • accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.

     ^ back to top

Product Availability

Many of our items including large pieces of furniture and mirrors are always in stock, but during busy times of the year, stock may sell out quickly or be limited in availability.

Where a product is not in stock, we try our very best to display an estimated re-stocking date on a product page if the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as stock is booked in to our warehouse. 

Our made to order products have their own delivery leads times and you are encouraged to look at these prior to placing an order.
     ^ back to top


Warranties

All Graham and Green products are supplied with a 12 month warranty for any defect that may occur with the product at this time.  Any defective product can be returned to us for inspection and repair where possible.  Any credit or refund against the defective product will be given at our discretion and dependent on the nature of the defect.  All product warranties are subject to correct use of the product and will be invalidated by misuse, for example incorrect installation or unsuitable environmental conditions. 


     ^ back to top

Log in or Create an Account