Orderline 0208 987 3700 Mon to Fri 9-6/ Sat 10-6
If you have a question to ask or would simply like to give us some feedback,
you can fill in this two part form.
Please feel free to review a product you have purchased.Reviews are helpful for customers and gives you a chance to share your experience.
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If you would like to post your order, click here to download an order form Download an Order Form.
You can also place an order by telephone with our friendly mail order team. Simply call 020 8987 3700
Many of our items including large pieces of furniture and mirrors are always in stock, but during busy times of the year, stock may sell out quickly, be limited in availability.
Where a product is not in stock, we try our very best to display an estimated re-stocking date on a product page if the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as stock is booked in to our warehouse.
Our made to order products have their own delivery leads times and you are encouraged to look at these prior to placing an order.
If you have a promotional code, this can be entered in your basket or at the order review page in the checkout process.
Navigate our website using the navigation bar across the top of the website. Click on a product category that interests you. Sub category navigation is displayed on the left hand side of all category pages.
Select a product from our collection and you will be presented with the product page. All relevant details can be found on the product details page, including a product description, dimensions, care instructions, delivery and returns information.
Where applicable select the quantity you wish to purchase. Click on the 'Add to basket button' and this will save your chosen product to your basket.
Continue browsing the website to add more products or head to the checkout to make payment. If you wish to review your chosen items click on 'View Basket' or if you are satisfied with your selection click on 'Checkout'.
If you are a registered customer, login using the email address you registered with and your password. If you are a new customer, follow the steps in the checkout process to register and complete your billing and delivery information.
You can select whether you wish to collect your purchase or have it delivered to an address of your choice (please refer to our returns and delivery information page for delivery destinations and applicable charges).
You may also leave a note for the courier if you are having your purchase delivered. Before submitting payment you will have an opportunity to review and confirm your order.
You will receive an order successful message and an email confirmation of your once your order has been completed.
Our website has been independently verified by Comodo and has a high grade encryption to secure your data when making a purchase.
Depending on the browser you are using, one or more of the following may occur to help you identify secure pages on our website:
1. "http://" at the start of the web address will change to "https://"
2. The address bar will turn green either partially or fully.
3. A padlock symbol will appear in the address bar or at the bottom of your browser.
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