Chiswick, London

Starting ASAP

The Company

Graham & Green have been supplying exceptional interiors and gifts for over 37 years. Our unique and eclectic ranges can be experienced in our stores and via the web and mail order. We are always on the lookout for individuals who will embrace the Graham & Green culture. We are looking for someone to help us in the mail order team to help us with the following:

Purpose of the Role

The mainstay of this role is to contribute towards the continuous improvement in the levels of customer service within the company; ultimately meeting and exceeding the customer expectations vis-a-vis the 'high-end’ brand image of Graham and Green.

Key Responsibilities

• Answer all incoming calls on a priority basis; Answer both customer service & sales calls as and when the need be
• To ensure that all customer queries are resolved and all customer orders placed as quickly & efficiently as possible.
• Work towards minimizing the number of issues being escalated to Customer Service Team Leader / Manager
• Manage the product waiting list and ensure that customers are contacted as soon as the product becomes un/re-available
• Aim towards processing all returns and exchanges within 48 hours wherever possible
• Be upto date in responding to mail order emails
• Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards.
• Any other ad-hoc tasks as requested by the management from time to time
Essential

•Expert user in call centre technologies
•Passion for the company products
•Excellent written and oral English
•Empathetic and considerate nature
•Desire to deliver excellence in customer service through people performance and knowledge not just through technical ability
•Excellent skills in Word, Outlook and Excel
The person

•He/she will be independent, organised, meticulous, and process-orientated.
•Will possess an excellent proven track record in leadership and motivational skills
•Create service levels, performance indicators, team targets and objectives.
•Show the ability to create and develop clear and focused staffing plans.
•Be a lateral thinker and problem solver.
•Good communicator.
•Have a proven track record of 3 years experience in a call centre managerial role preferably in a similar direct/retail background (but not essential).
Hours of employment:

•40 hours a week Mon-Fri; 4 hours Saturday on a rota basis
•Between the hours of 9am-6pm standard Mon-Fri and 10 am – 2pm on Saturday

Strictly no agencies

We are recruiting for a Part Time Sales Assistant position in our Elgin Crescent Store.

The responsibilities for this position are:
• To provide an excellent level of customer service at all times and meeting the minimum standards at Graham and Green.
• To have excellent product knowledge; knowledge of suppliers, fabrics, delivery lead times, pricing, history behind product.
• To be able to process all sales, gift vouchers, and credit notes.
• To merchandise the store to company guidelines.
• To keep up to date data and provide full information on customer requests, purchases and deliveries. To update the Manager/Assistant Manager on new entries.
• To take full responsibility for the stock. To minimise damages and theft.
• To take responsibility for the stock room and to ensure the stock room is kept neat and tidy at all times.
• To communicate all pertinent issues to the Manager.
Skills required:
• Previous retail sales experience
• Excellent customer service skills
• Understanding of visual merchandising
• Willingness to work weekends
• Flexibility
Interested?

Please send a copy of your CV and covering letter to hradmin@grahamandgreen.co.uk

Strictly no agencies

We are recruiting for an Assistant Store Manager position in our Elgin Crescent Store.

Key Responsibilities for this position are:

• To assist the Store Manager with day-to-day operations in the store.

• To provide an excellent level of customer service and ensure all staff are fully trained on the minimum standards at Graham and Green. To ensure customer needs are met, complaints are resolved and that the service is quick and efficient.

• To drive sales and increase profitability. To be aware of the daily, weekly and monthly targets. To work with the manager on improving the profitability of the store.

• To take full responsibility for the stock and to manage it through accurate stock takes, to process all stock movements accurately, to limit the amount of stock loss through theft and damages.

• To take responsibility for the stock room, ensuring that products are stored safely and without the risk of damages.

• To liaise with the Warehouse on a regular basis to track customer requests/deliveries.

• To have excellent product knowledge; knowledge of suppliers, fabrics, delivery lead times, pricing, history behind product.

• To merchandise store to company guidelines. To ensure the windows are changed regularly and that the store is of a high visual standard every day.

• To assist the Manager with administrative tasks (i.e. banking, time sheets, rotas, incentive programs, transfers, deliveries, etc).

• To be I.T. literate preferably with experience of MS Navision or any other CRM/ERP system

• To assist the Manager in motivating and training all staff, to constantly look for areas of improvement to maintain optimal performance in the store.

Interested?
Please send a copy of your CV and covering letter to:
hradmin@grahamandgreen.co.uk

We are recruiting for a Part Time Sales Assistant position in our Primrose Hill Store.

The responsibilities for this position are:
• To provide an excellent level of customer service at all times and meeting the minimum standards at Graham and Green.
• To have excellent product knowledge; knowledge of suppliers, fabrics, delivery lead times, pricing, history behind product.
• To be able to process all sales, gift vouchers, and credit notes.
• To merchandise the store to company guidelines.
• To keep up to date data and provide full information on customer requests, purchases and deliveries. To update the Manager/Assistant Manager on new entries.
• To take full responsibility for the stock. To minimise damages and theft.
• To take responsibility for the stock room and to ensure the stock room is kept neat and tidy at all times.
• To communicate all pertinent issues to the Manager.
Skills required:
• Previous retail sales experience
• Excellent customer service skills
• Understanding of visual merchandising
• Willingness to work weekends
• Flexibility
Interested?

Please send a copy of your CV and covering letter to hradmin@grahamandgreen.co.uk

Strictly no agencies

Location: Chiswick, London

Hours: Permanent, Full time

Reporting to: Managing Director

Salary: competitive/negotiable

Key responsibilities:

- Developing, maintaining and forecasting the critical paths for each season to ensure minimum stock outs/overstocking
- Management of Purchase Order budget for a high volume of Suppliers.
- Manage forecast process Optimising product profitability and driving margin; manage product life cycle and number/range of SKU’s.
- Managing and building relationships specifically between supply chain, logistics and external vendors
- Develop and implement best practices, guidelines and category strategies
- Lead the import process to ensure easy/efficient streamlined import procurement of goods with container management skills.
- Monitor/measure supplier performance
- Travel overseas with buyers to attend supplier meetings, and ensure suppliers receive all required information/samples as required.
- Managing and developing the merchandising team.

The Person:

The successful individual will be a natural communicator, an energetic self starter and effective leader who can motivate their purchasing and administration team to achieve the highest standards. They will also have an overall merchandising experience of 3-4 years.

They will also have:

- We'd prefer candidates with a keen interest in company products and a creative flair. This position sits on the senior management team and reports into the MD.
- Applicants with experience on MS Navision would be preferred.

Strictly no agencies